Get matched with top appliance salespeople in Woodbourne, NY

"My chest freezer broke down and I did not want to buy a new one since I could not afford the same size. I reached out to appliance parts pro and they were confident that what I ordered would fix my problem. $200 in parts later and I now have a broken freezer on my porch and am still paying the loan to this terrible company. They just want you to order parts and try them because they know you can't return them. I hate this company with every fiber of my being and will make sure that anyone that has a broken appliance will not use them. To top it off, their site is so screwed up that it give you an error trying to log back in. I ended up having to create THREE different accounts because every time I went to place a new order, it would not let me login and it would not send a password reset email. DON'T GET RIPPED OFF."

"This is the first online review I've ever written -- my experience with this company was that bad. Three aspects that deserve attention: 1) I placed an order and tried to cancel six minutes later. Turns out they don't accept cancellations. 2) I couldn't find a phone number, so I had to work the return/refund by email. The exchange was painful -- so unhelpful I felt like I was interacting with a bad chatbot. 3) I ended up eating shipping costs (expected) and got hit for a 50% restocking fee (unexpected) because I refused the package instead of paying to ship it back. Didn't matter that it went to the correct address, was clearly labeled, and had prior return authorization. So I ended up with a $21 refund on a $60 order, and a lesson learned about where not to buy appliance parts."

"Terrible company. Possibly a scam. They attempted to sell me a part they didn't even have, and after waiting patiently for OVER A MONTH, I canceled my order. When calling them to confirm, they told me they never had the part to sell to me. What a joke!"

"The tech arrived promptly, I was impressed with the professionalism and skill, plus the friendliness of the gentleman. He willingly explained the reason the dishwasher stopped working. The next day I received a phone call from Besecker and Coss Service providing an update on the Extended Warranty decision. Everyone involved at this service Company has been great to deal with!"

"I had a terrible experience with Ace Kitchen and Appliances when they renovated my kitchen. The entire process took 2-3 weeks longer than promised, STILL NOT FINISHED! which was frustrating from the start. But the real problems began with their poor craftsmanship. To begin with, the pantry wasn't even properly secured to the wall, and I noticed nails carelessly sticking out of the cabinets. The kitchen sink was shockingly installed backwards. On top of that, many of the cabinets were scratched up, and to make matters worse, they damaged my floors and walls during the installation, leaving scratches on both and peeling paint off the walls. They didn’t bother sealing the cabinets or the sink correctly, leaving gaps and an overall unprofessional finish. The soap dispenser for the kitchen sink wasn’t installed at all, and their carelessness didn’t stop there—they even damaged my front door by forcing cabinets through without properly opening it. Overall, I am deeply disappointed with Ace Kitchen and Appliances. Their lack of attention to detail, careless handling of my home, and delays have made this a nightmare renovation. I would not recommend them to anyone."

"Terrible! Wish I had gone with another company. Here is the issue with Heavenly Heat. If your sauna arrives damaged or and issue arrives -- they have zero technical support. Your repairs will be done by any "joe" that heavenly heat finds to do the repair in your area. They will have no experience with Sauna's and are given no instructions regarding the chemical free aspect of these sauna's. The worst part is the buyer, me, was treated as if I was the problem for wanting my sauna repaired correctly. I would have refused the delivery had I realized I was receiving a damaged sauna and would have to spend hours and days trying to get this resolved. The owner, Bob Morgan, is extremely responsive before he has your money but after, is a different story. When inquiring about the sauna he would respond generally within 10 minutes. After you purchase, and particularly if you have a problem with it, you are treated as if you're a nuisance. My sister bought a competitors sauna around the same time and the service she received from knowledgable representatives was a world of difference from my experience. My other issue was that there were shipping delays and Bob would never communicate them. I would have to pursue him to get information. I think they make a decent sauna but I would not recommend for reasons stated above."