Get matched with top basement waterproofing pros in Springwater, NY

"I first spoke with Mike and he explained everything and pricing and full details of what needed to be done. He had a lot of patience with all of my questions and Cody and crew came out and worked very hard and completed the job within the day and never left our property during the day and it was a hot day. My inside of the garage looks so much better and the issue has been resolved and our house has currently three sump pumps and I was told that if one broke down they would come out to fix it with our warranty. I would highly recommend this company and the employees work very hard and arrived early and explained everything during the project."

"They did an excellent job on my basement they were professional and polite. They cleaned up after the job. They kept me informed as they did the work."

"great job! "

"The Never Wet Basement workers all did a great job. They cleaned up after themselves very well. They were respectful. They asked me questions when needed. They didnâ t rush through any of the work I would recommend them to anybody who needs their basement done. Great job guys. Thanks again."

"About to come up on the one year anniversary of signing a contract with AE and they have still not completed their work nor have they returned all of my money. To date, they still have over $8K of my money which should be sitting in my savings account earning interest instead of paying their bills. I want to make it clear that the staff who works for them, namely Sal, is wonderful and is a great worker/contractor in his own right. When Sal comes to the property he is professional, courteous, hard working, and very timely. I cannot stress this enough. The two owners of this business, on the other had, have done nothing but disappoint us. So many empty promises, over-promising and under-delivering, 3 bounced checks, recently missed appointment for the last phase of our project, and 3 or more unanswered messages to confirm and then to ask why they didn't show and when to expect our money that has been promised since JANUARY! Josh is such a nice guy and I hate to write this review and update but a business person he is not. I wish him and his wife all the best but could never use them again."

"I put a lot of time into my decision of who would waterproof my crawlspace. I had multiple companies come and give estimates. At the end highlander had their best price and a guarantee. Going in I felt confident in my decision. But once the work was done all of the good feelings were gone. From constant miscommunications between sales, workers and bosses. The original work didn’t even fit the original plan. The backyard being more dry as a “result of the pump” never came to fruition. After round 1 of the work all they managed to do was flood the front of my home and make a waterfall in my crawlspace. Round two they fixed the discharge, but when I was told in the estimate that the high end of my home wouldn’t accumulate water because the pump in the low point would collect it and discharge it first. Asked salesman what if it doesn’t he eased my mind by saying “that’s what the warrant is for we would cover it” fast forward to second rainfall after work was corrected and boom standing water everywhere in high end of crawlspace. Then told by the boss they won’t touch it without charging more since not covered by warranty and given salesman stated they don’t charge extra no matter what they find. Turns out the 8600 dollar investment I made was a complete waste and now I’m left with a crawlspace that still floods and if I want it repaired by them it’s another 6000 dollars. But why would I trust a place I’ve already had comeback twice. I wish I could rewind a month and pick one of the other companies, I won’t name any so no one thinks this review is an ad for someone else. My advice is stay away from highlander and don’t trust what they say unless it’s in writing. Now I almost feel trapped as if they have to finish the work but I have little confidence they wouldn’t be out again after the next rain. Only positives are they respond timely and are polite while describing how you were basically deceived. Worst investment I’ve ever made."