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Valley Mechanical

Appliance (Major Electric Appliance) - Install or Replace, Fridge, Freezer or Ice Maker Repair or Service, Electrical for Home Addition or Remodel - Install,

About us

At Valley Mechanical, we pride ourselves on delivering the finest in plumbing, heating & air and water treatment services. You can be assured of prompt and reliable service from experienced, skilled and friendly technicians; the highest-quality equipment and parts; repairs and installations done right the first time and our 100% satisfaction guarantee. We’re recognized throughout Ontario County, NY, for our commitment to providing dependable service at a fair price every single visit. Give us a call for all your sales, service and repair needs, from a furnace inspection, cleaning and tune-up to installation of a new boiler. We look forward to earning your business. Emergency services available to our existing clientele.

Business highlights

26 years of experience

Services we offer

Furnaces and boilers, hot water heaters, pump installation & sales., water treatment

Amenities

Free Estimates

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.424 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
71%
4
17%
3
0%
2
4%
1
8%
Showing 1-24 of 24 reviews
Robert H.
Jun 2017
5.0
Yes, I recommend this pro
Very satisfied!

VERNON I.
Jun 2017
5.0
Yes, I recommend this pro
They were excellent, I was very happy with their services.They did the services in a neat way. They did it on time within budget. They were very professional and clean and neat in all of the work they did.

Shannon D.
Aug 2016
5.0
Yes, I recommend this pro
$1,000
Excellent. They were on time and performed the work quickly and efficiently. I didn't expect to get to work due to other companies not showing up on time, I only needed to use a half day! Thanks Valley!

Evening H.
Jul 2016
5.0
Yes, I recommend this pro
$1,326
When our well pump quit on Sunday, 5/15/16, we needed  prompt emergency service since we had no water.  We called a list of area plumbers first thing on Monday, 5/16/16, including Valley Mechanical.  We went right down the list of plumbers hoping to get lucky.  Most were hard to get a hold of, and meanwhile, we had no water.  Then when we called Valley Mechanical, someone answered the phone, and two men came right over within an hour to diagnose the issue.  Valley Mechanical was the only one that was able to come as quickly as they did.  Within a few minutes, they immediately diagnosed the issue as the well pump and had our pump model in stock.  The men already had a huge job scheduled elsewhere that day and squeezed our house in before going to that other job.  Therefore, they had to work over there that day, on 5/16.  However, they promptly returned the next day and installed it within 1 1/2 hours.  We are relieved to have water once again.  Fortunately, due to their prompt consideration and understanding of our dire predicament, we did not have to go without water very long.  They arrived first thing in the morning and were quite efficient.  Also, someone always answered the phone when we called.  I believe the price is quite reasonable, especially since our well is 200 feet, and we needed new wiring  The men were also quite friendly and professional.  I would definitely call them again and recommend them to the neighbor

R H.
Feb 2016
4.0
Yes, I recommend this pro
$10,000
Didn't show or call on install date. Rescheduled and install went well. Unfortunately, I could not be there when the install took place. Therefore, the equipment was not installed exactly where I wanted it. Overall I'm happy with the project.
Response from Valley Mechanical
"We appreciate your patience during that busy time of year Mr. [Member Name Removed]. The crew stated it was a pleasure working at your place and we thank you for your business. look forward to the next time"

Roger L.
Jun 2015
5.0
Yes, I recommend this pro
unknown

Rich M.
May 2015
5.0
Yes, I recommend this pro
$900
unknown

John B.
Dec 2014
5.0
$500
unknown

Melissa C.
May 2014
5.0
Yes, I recommend this pro
$130
Very efficient. Plumber was courteous and personable.

Jennifer S.
Jan 2014
5.0
Yes, I recommend this pro
$3,399
It went GREAT!!! I called on a Friday. New furnace was installed on a Monday. Very punctual. Great customer service. I have called them many times for furnace issues and have never been disappointed.

Margaret W.
Jan 2014
1.0
$10,000
Valley Mechanical came highly recommended by family.
The installations all seemed to go well. However....

We called VM back because the well pump wouldn't shut off. J. Cullmer identified the issue (in the well) and repaired / rebuilt the pump, but never suggested a "kill switch" for the pump to prevent the situation repeating itself - because the pump was overheating, a repeat could result in a fire in this old timber-frame house! Another service provider told us about the emergency shut-off switch and we had it installed immediately.

The 1st bathroom was completed in early 2011 - we installed the shower unit recommended by VM and they completed the installation. We recently discovered that the shower unit is leaking behind the walls ((wall paint outside the shower at the seam where the 2 wall pieces come together horizontally is bubbling).

This 'discovery' is on top of the fact that the upstairs bathroom that VM completed the installation on is not vented properly - the shower drain constantly "gurgles" when the toilet is flushed or water is run in the sink, and when the shower is in use air is constantly be forced up into the toilet. Eventually, we will pay to have the venting done correctly - by a reputable plumber.

Linda M.
Oct 2013
4.0
Yes, I recommend this pro
$2,400
The job was done very well. Installed tub & tub surround and bathroom sink. Only complaint is the refuse was removed and that included copper pipe and parts we wished to keep. I suggest before job is done ask them to leave behind what you wish to keep. We did not...

David B.
Aug 2013
5.0
Yes, I recommend this pro
$28,000
Outstanding! Jim Collmer came highly recommended and didn't disappoint. Many of the tasks required creative solutions and he always came up with good ones. He and his crew are also easy people to have around.

Steve C.
Jul 2013
5.0
Yes, I recommend this pro
$300
The pressure switch on our well pump failed causing the pump to run continuously which then caused a water leak due to the pressure.   We called Valley Mechanical first thing in the morning and explained our problem.   The owner came out himself and determined what the problem was.   He fixed it quickly, and at a very reasonable cost.   His response to our "emergency" was amazing.   Valley Mechanical is the only plumbing company we will use.

Chris W.
Jul 2013
1.0
$450
Valley Mechanical charged way too much and they didn't fix what I was asking to fix. They were nice but when I called them back repeatedly they didn't call me back yet they took my money.

Paula E.
Jun 2013
5.0
Yes, I recommend this pro
$475
Timely responses. Owner is pleasant as are his employees. Haven't had to call him back to correct work he (or his employee) has done. No complaints!

Mary M.
Jun 2013
5.0
Yes, I recommend this pro
$200
Incredible experience. Jim C (the owner) offered to come to our home to assess the situation at our convenience the same day I phoned - which was after 6 pm. He arrived on time, offered to remove his shoes, and quickly assessed the situation. Using an app on his phone, he took a picture of the faulty component, immediately transmitted it to the parts distributor, which instantly confirmed receipt of the photo and stock availability of the part. The following morning, the owner called to say that he'd received confirmation that the part was shipped and that he would be back to complete the repair as soon as the part was received. And this was exactly the case. Within 48 hours of my initial phone call, the matter was completely resolved. I highly recommend Valley Mechanical and would trust them with repairs whether I was at hone during the repair time or not. Honorable and Excellent on all fronts.

Max B.
May 2013
4.0
Yes, I recommend this pro
$1,100
Initially, it was hard to contact the company by phone. It took a process of phone tag. But, once arranged the service provided was very professional and courteous. The initial intent was just to install a "pellet-dropper", but within a couple of days the well pump failed. Valley Mechanical was back with a rig and accomplished the task very expeditiously.

Melissa C.
Apr 2013
5.0
Yes, I recommend this pro
$900
For the first scheduled appointment. the plumber did not show up at the appointed time and did not call to cancel.  When I called his office I was told he was on an emergency call and was unable to make it. Apologies were made.  Strike one.
Initially the plumber came over to assess the equipment failure I was experiencing.  He said the old pump was junk and could be fixed but recommended a new and better model for close to the same price.  Said he would call when the part was delivered and that it would take about one week.  When I did not hear from him after 2 weeks, I called the office and was told the matter would be pursued immediately.  Strike two.
Got a call back the next day and the work was scheduled for that week.  Showed up on time and completed the work in less time than estimated.  Gave me some helpful tips on keeping the system running smoothly. Equipment has been operating perfectly.
In the past I have dealt with many different plumbers.  In my estimation this plumber is knowledgeable, more dependable than most, and easy to work with.

Wendy G.
Jan 2013
4.0
Yes, I recommend this pro
$230
Overall the work came out nice.  The man went straight to his job and was done in a short time.

Nancy C.
Dec 2012
2.0
$3,345
This company was not very reliable for keeping appointments.  There were many appointments made but either canceled or postponed by the installer.  The installation was never completed .
 A Trane furnace was ordered but a American Standard furnace was installed.
All duct work installed in crawl space was uninsulated - (insulated duct work is recommended in unheated crawl spaces)
Heat venting under cabinets (Bathroom & kitchen) installed without any duct work directing air into room
Furnace is currently leaking water and the humidifier does not raise the humidity in home
Response from Valley Mechanical
"We are sorry but you must be confused because we havent done work for you. We are a TRANE dealer not an American Standard dealer. We do quality work and customers are our #1 priority. We would like to talk to you on this issue. Please Call us Valley Mechanical 585-374-6866. Cell# 704-2639."

Laurel B.
Dec 2012
5.0
Yes, I recommend this pro
$25,000
Went well. They come when they say they are coming and stay until they finish the job. They always ask you to let them know if you have any problems and are quick to find solutions.

Paula E.
Mar 2012
5.0
Yes, I recommend this pro
They are good and I would recommend them. They have come out a lot of times and done a lot of work. I have spent anywhere from $25 to $1000 on them.

Laurel B.
Aug 2011
5.0
Yes, I recommend this pro
$2,000
They sent a person to do the whole job rather than a bunch of people. I would work with them in future.

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Valley Mechanical is currently rated 4.4 overall out of 5.

Valley Mechanical accepts the following forms of payment: CreditCard

Yes, Valley Mechanical offers free project estimates.

No, Valley Mechanical does not offer eco-friendly accreditations.

No, Valley Mechanical does not offer a senior discount.

No, Valley Mechanical does not offer emergency services.

No, Valley Mechanical does not offer warranties.