Go Green Express Home Services

"[Member Name Removed], I'm so sorry that you feel this way. We feel like it's a bit of a stretch to suggest we're "rip-offs" and "robbing people" when we turned the technician around to give you your trip fee - that you agreed to - back to you. It's unfortunate that you did not see value in our company. It's something we'll have to train on if you did not find value in having a licensed, trained, certified technician at your house within an hour of your initial phone call. If you compare us to a company who does not have the resources to provide the service and professionalism that we do, then we may look expensive, but for the quality of service that we pride ourselves on, we believe that we are fair-priced and are a great value if you compare us to similar companies in this area. We're happy that you were able to get the job done at a price that was lower than our material cost, but obviously, that's not a service we can provide to stay in business and continue to provide excellent service. We will continue to get better as we're committed to training and improving, and we are sorry - even after we refunded all of your money - that you were still upset enough to write negatively about us online. If there's anything else we can do, please reach out to us."

"Thank you for reviewing your service, [Member Name Removed]. As the Hudson Valley's premier home service company, we take customer satisfaction very seriously. I'm concerned because the notes that we have on record about your appointment are inconsistent with your review. A representative from our office will contact you shortly to further discuss the problem and to resolve it for you."

"Thanks for reviewing your service, [Member Name Removed]. We value your feedback; it's what allows us to grow and get better as a company. After a discussion with your wife, we have agreed to issue you a refund in the amount of $500 as compensation for the inconvenience."

"Thank you for reviewing your visit, [Member Name Removed]. Our records indicate that the last time that we were at your house was on August 24th, 2011 for an annual heating and air conditioning system tune-up. Prior to that, you had a new heating system installed in December of 2010. While our records indicate that there were a few hiccups with the installation of the furnace, it appears as though all service issues were rectified in their entirety. A representative from our office will contact you within the next 48-hours to discuss your review."

"Thanks for reviewing your service, [Member Name Removed]. Your feedback is valuable-- it allows us to get better and helps us to better service our customers in the future. Our records indicate that you called into our office at 10:36am on Saturday, October 29th, 2011 with a complaint of your boiler leaking. We dispatched a technician who arrived shortly after noon. He diagnosed the issue as a leaking relief valve caused by a waterlogged expansion tank with a filtrol valve. Our technician recommended that you replace the pressure reducing valve and install a new #30 expansion tank, automatic air vent, and pressure relief valve, all of which may have contributed to the pressure relief valve leaking. Upon completion, the technician piped the pressure relief valve to the floor as per building code, purged all lines of air, and tested the unit. Even though the price that you were charged was less than half of $3,000 that you list in your review, we recognize that sometimes our prices can be higher than other smaller service companies in the area. Although on first glance the products may seem to be the same, we pride ourselves in bringing more to the table than other service companies. We maintain an office that'll answer the phone with a live person for you 24-hours a day with the capability of dispatching a qualified technician to you around the clock. We stand behind our work-- the work that was completed for you came with a one-year parts and labor warranty. All of our technicians are background and drug tested before being hired and while they work for us, and are trained on a weekly basis while they are employed to ensure that we continue to provide you services that are on the forefront of the newest technologies and innovation. We're licensed and insured, which means you can rest assured knowing that the technician that we send will be adequately qualified and if, in the unlikely event, something does go wrong, you're protected by millions of dollars in coverage. Regardless of all of this, we're committed to ensuring 100% customer satisfaction. A representative from our office will be contacting you within the next 48-hours to further discuss your review."

"Thanks for the review, [Member Name Removed]. We offer preventative tune-up specials yearly to help you keep your system in tip-top shape! We look forward to working with you in the future."

"Thank you for reviewing your recent service, Member. We're always looking to improve, so your feedback is very important. I'm sorry to hear that you weren't completely satisfied with the visit, and I'd love the opportunity to make this right. One of our Customer Service Managers will contact you to clarify and rectify this situation shortly."

"Thank you for reviewing your appointment, Theresa. We're glad to hear that you're satisfied!"

"Thanks for the feedback,[Removed member name]. We're always looking to improve. First off, we're sorry you weren't completely satisfied with the service you received and would love the opportunity to make it right. One of our Customer Service Representatives will contact you within 48 hours. When using our company, you're buying more than just a repair. We want to provide a service that we can stand behind after the fact. Considering the fact that the refrigerant lines on an air conditioning system is a closed loop system and that you were low on refrigerant, our experience has told us that just adding freon may not be a solution that we could stand behind. There is probably a reason the refrigerant escaped. That being said, we pride ourselves on giving options and that seems like it may not have been the case here. We'll review this file with the service representative that was at your house and will contact you. Thank you, again, for the opportunity, and we hope to speak to you soon."

"Hello, [member's name removed] Thanks for your feedback. It helps us continually get better. When our technician arrived, he found an approximately 20-year-old air handler matched with a relatively new condensing unit. The issues we found were in the air handler. It appears that the wires were chewed by a mouse and there was a makeshift repair done that didn't correct the issue and wasn't up to code. Our tech suggested a repair option for you that was more than what you appear to have it fixed for; however, given the fact that we only do repairs that are up to building code, most likely we would have had to do more work. Additionally, given the age of the unit, and the situation at hand, our technician gave a replacement option. We're sorry to hear that you were not happy with the service and would definitely like the opportunity to make it better. A representative from our Customer Satisfaction department will be reaching out to you."

"Thank you for the feedback, [member's name removed]We're happy that we were able to meet your expectations and look forward to our relationship together. We're luck to have customers like you!"