Get matched with top sump pump installation pros in Modena, NY

"I felt the need to write this review, although technically Greg and I have never done business. In the recent round of rain storms, my sump pump stopped working as it is supposed to, and I ended up with about 5 inches of groundwater in the basement. I was able to get the sump pump working again, but 3 days after it stopped raining, I was still getting a lot of water in the pit. I found a sticker for Contractors Waterfproofing, and figured they might of installed the system for the old owners, so I gave them a call. From the moment he picked up Greg was service oriented and responsive. He asked for my address to look up the job, and when he couldn't find it, he called back within 5 minutes to ask what was going on. I explained the problem, and he immediately told me that was normal for my part of town, and told me I just needed to replace the pump and I would be fine. He offered me a price that was half what his competitors charge, and was willing to explain the whole job in detail."

"The technician was very knowledgeable and explained the problem and the solution options clearly. The installation of the additional equipment needed to get the heating working properly was very well done. From the initial phone call to job completion, it was a very good experience."

"Rich from Rogue immediately called.we set up an appointment, which he arrived on time. My problem was with my up flush bathroom system. He identified the problem explained a new pump was needed. Within a short time it was all fixed. It was a pleasure having him in my home, he was extremely neat My bathroom was immaculate! He is definitely a pro!!"

"Mark was very professional, tidy, and knowledgeable. He was very fast removing the old liner and installing the new one. I would recommend him to everyone, he is very reputable and respectful!"

"Water backing up from sump pump in basement into bathroom sink pipe. Pipes snaked by said company. Told me sump pump too strong for pipes. I purchased new sump pump with less horse power. Problem still present today. Collecting water in bucket from sink pipe. I have been talking to manager of company since last Thursday. Someone is supposed to come back today. They have been very busy I am told. $350 check has been cashed as I approved because they were here last week on first visit for 2 hours and they snaked the line,but the problem still exists. Waiting for a re-evaluation today as promised."

"Comment: I was finally able to find a responsive and reliable plumber. Jason returned my call promptly and showed up on time for both the estimate and several days later when he completed the job. He replaced two toilets, an outside spigot and well as installing several cut off valves. All work was done with care and cleanup was great. Jason also made suggestions for other work that I am considering. All-in-all this was a positive experience and I highly recommend Jason and Aquarius Master Plumbing and Heating for your plumbing needs. Thanks again, Jason."

"Scott was very knowledgeable a nd completed the installation of my new toilet in a timely manner. He made sure to remove all boxes and cleaned up the area ."

"Itâ s actually a heat pump system I bought to replace a bad one that came with the house. JSP came highly recommended and responded quickly and efficiently. Communications were a dream. The sales person was great and informative. The work crew was perfect. I could not be happier."

"John responded to texts and emails within seconds, and was always very friendly, honest and transparent. He is a master plumber with deep knowledge. He is a pleasure to work with, and I'm sure I'll hire him for future plumbing projects."

"I contacted several local companies when I wanted to get estimates for central A/C installation. I heard about JSP through the list serve at my place of employment and since the review was very positive I added them to my list. Four companies came out, one company never returned my calls to follow up for the quote, another suggested a system that I knew wouldn't work in my home (not enough attic space) and two companies followed through. JSP was one of those companies and what made the difference were the following: 1) JSP stands behind it's estimate and product. Your installation won't wind up being $1,000 more because of X, Y & Z - when they give you an estimate - that's the estimate. 2) They are THOROUGH. Not only did the technician take time to ask my my needs, my family's lifestyle and walk through and around the outside of my home - he thought about aesthetics as well. 3) The estimate is provided on the spot, hand-written, and explained in detail in case there are any questions. You don't have to chase them down to get the estimate or ask your last minute questions. 4) They are meticulous. Before beginning work they send out someone to do a walk-through to make sure every i is dotted and t is crossed BEFORE work begins. 5) Staff. THIS is where I cannot say enough. My situation was not the normal situation of someone calling to have Central A/C installed - there were extenuating circumstances and Ellen not only listened but she remembered, EVERY time that I spoke to her. I called JSP in February so the timing wasn't urgent and I made it clear that I had time . . . if Ellen and I went three weeks without speaking because of vacations, holidays, or because I just didn't get to it - she remembered me as if we had spoken the day before. I didn't feel like a "customer" - I felt like part of their family, as corny as that sounds. My calls were answered the same day, even if they weren't pressing and even after 5 pm. John, the owner, came out himself and spoke with me about my options as I looked to finalize what was discussed in February. I've never had such amazing customer service for something household related. You'd expect that when going to a spa, a hotel or buying a car - but in this case, they went above and beyond. I really cannot recommend JSP enough. If you want to work with a company that cares about your needs, preferences and your family - they're the ones to go with. If you don't care about service or follow through then you can go with anyone - but I truly believe JSP has the right idea about customer service and I hope they continue to grow as the good guys should. *No, I am not related to anyone nor did I know anyone at JSP prior to calling them for an estimate!*"