
Serving Modena, NY and surrounding areas
Approved
In business since 2019
Free estimates
Emergency services offered
"I hired Polar Plumbing to replace my existing direct fired water heater because it was reaching end of life and was not keeping up with our hot water needs. I had originally considered a tankless system and when Jared visited my home he took the time to explain the features of the tankless system and contrasted that with an indirect fired system. We decided to go with the indirect system with a whole house filter. At that point I was still meeting with other providers because I wanted to be diligent about understanding the different services and indirect tanks. Through this period Jared and Ray were incredibly responsive and thorough in their responses to my follow-up questions. At one point Jared came back out to my home to perform a water test because I had inquired about a water softener as potentially part of the project, and he was very forthcoming about when he would or would not recommend a water softener which I felt exemplified Polar commitment to satisfying their customers and not just trying to up sell the project. I of course opted to go with them for the project and Mike performed the installation beautifully. It is a big job and the previous water heater and filter installation had not thoughtfully considered the placement of the hardware but Mike was excellent in this manner. All the plumbing looked great and tie-in to the old work was excellent. Mike was very considerate of our water needs and expedited the cold water supply back to the house, so we had access to water. I was beyond satisfied with the entire experience and will definitely be using Polar again for my heating, plumbing, and air conditions needs."





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