Get matched with top foundation drain installation pros in Johnsburg, NY

"We have to pump out water every spring, so dealing with sump pumps is nothing new. This year, the area where our sump pump is located had pretty much caved in, so the pump wasn't able to function properly. My husband hired this company to fix the problem. They dug out the old container and put in a new one, which is a good thing, but for some reason, instead of using the existing pipe/outlet for the water to pump out under our driveway into a ravine, they cut a second hole in the basement wall to pump the water into our yard instead.  If I had been there when they were doing the work, I would not have agreed with doing it this way. They showed up on time and fixed the immediate problem, but I think that they charged a lot more than what the job was worth, and did things that were not necessary. My husband seemed satisfied with the end result, but I personally would not hire them in the future.
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"It’s been 5 months since Todd and his crew encapsulated my crawl space but I wanted to wait to give a comprehensive review of their services and the outcome of their work. The short answer is: I’m thrilled! Here’s the story: Last summer I bought a small home which has a crawlspace. As soon as the weather turned humid I noticed a distinctly musty/earthy odor. When I had central air installed, all it did was exacerbate the situation by blowing the air from the crawlspace all over the house. To say I was distressed is an understatement. I wasn’t sure encapsulation was the answer but after calling around and doing some online research there didn’t seem to be any other obvious solutions. While I had built one new house (full basement) and gut renovated another (slab foundation) I found myself in new territory with an older home (60s) and a crawlspace. Doug came in and did a consultation. I had a lot of questions and deep dove the technical details. I’m sure it was trying for both Doug and Todd, but every question I had was answered promptly and thoroughly (something other companies failed to do). I decided to go for a full encapsulation solution with a commercial humidifier, drain, and some underlayment in particularly rough areas. Todd (and his assistant Kyle) did outstanding work and every unexpected issue they encountered was handled quickly and professionally. When they found rotting wood forms that were left from when the concrete supports were poured, they pulled them out. When they found some rough areas of construction debris around the perimeter, they cleaned that out. And when Todd found some minor seepage in the corner of the crawlspace that he traced it to the outside where a downpipe was punctured and draining too close to the house, he went and bought some new downpipe and repaired it--charging me just for the materials. To say that these guys went above and beyond is an understatement. Any homeowner knows that feeling of having made a horrible mistake and I wasn’t sure the crawlspace issue could be fixed. Not only did Todd and his crew do an amazing job but they put me at ease throughout the process. They were punctual, tidy, thorough and just generally great to work with. I couldn’t recommend them more highly! (Now if only I could find other contractors who are just as good…) P.S. The other reason I waited so long to write a review is that in my particular situation, there is little separation between the air of the crawl space and the rest of my small house. So after it was first encapsulated, there was a strong smell of… well kind of a mix between plastic and dryer sheets. It was not terribly unpleasant but distinct and noticeable (and I’m very sensitive to smells). If anyone else experiences this, I recommend buying a large fan for the crawlspace and using it periodically to move the air from the crawlspace out of the house and move fresh air in. (I bought a cheap contractor fan that pivots upwards and put it on a smart home remote). Over the course of a few months it dissipated and I’m thrilled to report that I don’t notice it at all now."

"Dave came in and created a new, ADA compliant (for my wife), small bathroom layout that solved a host of issues including a larger shower footprint. After seeing how well the larger shower fit, we decided to continue with all new fixtures, beadboard sheathing, crown molding, new window, and LVP flooring (see attached New Bath pics). No chasing subcontractors, it was all Dave. He also increased the water flow in the kitchen and bathroom by tuning the water pump, implementing a new crawl space plumbing design, and increased the water intake out in the lake. He offered the opportunity of re-locating the hot water heater out of the crawlspace where the old one had rusted and increasing the HW capacity. We couldn’t say yes fast enough. All of this and not one leak! Dave also identified and corrected several issues with our electrical panel when he was installing the water heater and baseboard heat. I don't often write reviews, but we were just so impressed with Dave. We were incredibly happy with his work, but what we were most impressed with was how quickly he responded and followed up with us, how competitively priced he was, and how professional and friendly he was. He listened to what we wanted, he researched requests, made recommendations, and selected quality products for our changes. We made incremental changes after we started that added to the project scope but he always sent us an estimate for those changes via email beforehand so we could formally agree or contact him to discuss any questions or changes that we had. He takes a lot of pride in his work and wants to make sure he provides you with what you want. I wish all contractors did business like this!"

"The installation of the hot water tank was great. I was not happy that they did not drain any water from the old tank, I believe that once they determined that they could not empty the water anywhere in the basement except outside they just left it. I am in my seventies and I had to do it the next day so I could move the tank."

"I hired Jerry initially to install a new driveway. Not only was he fast and efficient he has a good eye for detail he is a perfectionist. He exceeded my vision of what I initially wanted and the project was completed far exceeded my expectations. I found him to be so knowledgeable I hired him to do additional work on my house. He remodeled my bathroom, installed and wired a washer dryer , installed new lighting in my kitchen that came out amazing, Installed a electric stove, built a 14 foot deck and did various landscaping projects around the property to solve my flooding problems. Jerry has years of experience and was also able to build me a custom screen door , and was able to easily solve any issues that occurred.He is not only professional and friendly I would without question hire him again for future projects ."

Groundworks is the North America?s leading and fastest-growing foundation repair and water management solutions provider. Groundworks is a vertically integrated company with its own manufacturing operations and a world-class software solution, allowing us to serve our customers more effectively. From the first phone call to the annual maintenance offered, our customers have peace of mind knowing we?re there with one mission ? to repair, protect and improve their home.\nFor state licenses visit Groundworks.com/licensing\n

"Installation went fine. Installer explained use and care of insert. Would easily use again.
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"Pacific Stone did a nice job. Person in charge of scheduling measurements and installation was pleasant and courteous. Within a few days of my inquiry they came out to my house to take measurements and they brought samples to choose from. Installation was done within a few weeks after that. Took away the old countertops and sinks. They know what they're doing. One of the installers was actually the owner and they were prompt and professional and cleaned up well."

"good until pressure of upstairs pressure from drain snaking forced a big overflow downstairs in kitchen sink. Whole kitchen floor flooded before they shut down flood. They used my personal towels to clean up flood instead of a shop vac which left me to lander six nasty smelling and dirty towels once they left. I had to mop for in kitchen and it left wood floor of sink wet and smelly. It also ruined a $200 wool rug I had in lichen. This was the Real Plumber."

"North Country PHC was a great choice for me.  You should consider it, too.
After the first winter in my recently purchased 1870's vintage house, it was clear that the patchworked heating system, aging and inefficient, was a big problem.  Upstairs had circulating hot water, poorly installed.  Downstairs had old electric baseboards.  There are no ducts anywhere in the house.  What to do?  Call experts!  Several 'experts' then made proposals that fell short in a variety of ways.  
I met Matthew and Karlene Gucker, the owners of North Country PHC, at a home show.  They listened and told me they very much wanted an opportunity to make a proposal.  They followed up in writing to underscore their interest in my job.  As I had liked them immediately, I made an appointment and hoped they would deliver a quality proposal.  
Matthew arrived at the appointed time, toured my house, listened carefully to my goals, took his time and made careful notes.  Before departing, he told me in detail how he would address the problems I had identified, showed me some problems I had not seen with my inexperienced eye, and explained how he would address all my goals for this big job.  He even significantly reduced the cost of the job by salvaging the hot water circulating system by correcting the offending plumbing problems in its installation.  His was, by far, the best response I had received.  
He quickly followed up with a detailed written proposal that outlined the work, the equipment, the time frame and a meaningful breakdown of the costs.  
North Country removed one decrepit boiler and two very old gas water heaters.  In their place, I received one modern energy efficient combination boiler that heats the entire house, as well as provides potable hot water.  The upstairs hot water circulating system now works perfectly.  The old, offending plumbing that held it together is gone and new, properly installed plumbing has  it all working like a dream.  Downstairs, the house is heated by a radiant system that was readily installed from the basement.  The house is warm.  The boiler is silent and costs less than its predecessor to operate.  I have all the hot water I can use.  Mission Accomplished!
During the installation, one of the company's crew members was hospitalized.  No one could reasonably foresee this would happen.  Matthew and Karlene immediately informed me and ensured that it created no greater delay in my job than was absolutely unavoidable.  The communication from them both was excellent and the inconvenience to me was almost non-existent. They made sure I was never without heat or hot water.  The entire delay lasted no more than a few days.  For me, it amounted to no problem at all, but only because of the pro-active response from Matthew and Karlene.  This could happen to any employer at any time, but not all of them would handle it as well as North Country did.  Their attentiveness to the matter was excellent and much appreciated.
I always felt I was in good hands during this large job. My confidence never wavered that I was getting a great result.  I was rarely without heat or hot water, and then only for a matter of a few hours when essential, relevant work was being performed.  
I subsequently had other contractors in the house to perform some work unrelated to the heating upgrade.  I had to nudge them away from their enthusiastic examination of the work Matthew had done.  They were greatly impressed.  When the inspector from the local department of buildings came to review the finished work, he was also most enthusiastic about it.  He told me, "I never see work this good.  You got great work done here."  
Matthew has been back twice, at no cost to me, to check the work and make some small adjustments.  I don't know how this job could have been better.  Thank you, Matthew.  Thank you, Karlene.  
If you have plumbing or heating work to do, Matthew Gucker's expert input should be sought and carefully considered.  North Country PHC delivers.
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