Get matched with top sauna installation pros in Hempstead, NY

"⚠️ Read before deciding to go with this company! ⚠️ I regret ignoring the negative reviews when I chose Sweeney’s to install my pool. They damaged my property, have taken no accountability and have chosen a vindictive approach to the matter. I urge you to read my experience, and the other negative reviews posted, and think about whether you can trust them to work at your home. They excavated my yard at the end of November 2024 during heavy rain, then left the ground unbackfilled for 12 days. This left my concrete stairs unsupported, with the footing exposed (see photos) and the stairs became detached from my patio. When I contacted Sweeney’s with photos, they relied on their mason affiliate, Devin of Flawless Masonry, who stated the stairs were improperly constructed. THEY DID NOT ASSESS THE SITUATION IN PERSON, NOT THEN OR EVER! I spoke with Devin prior to excavation and he assured me that the stairs were ok and they would not need additional support, I have the text message proof. I never heard from Ken Sweeney directly; however, communication with Reed Communiello, the project manager, on behalf of Sweeney’s has been extremely disheartening. An agreement was discussed where Devin would resolve the situation at cost, at our expense. I received an email from Sweeney's attorney, which included a non-disparagement clause. I agreed to not speak about the issue with the stairs but I felt it left me without recourse should the remaining work not be completed satisfactorily. I agreed to the terms however, Sweeney’s contacted the Town of Hempstead inquiring whether my patio and staircase were built without permits, which unbeknownst to us they were (built prior to 1996; purchased the home in 2018). Sweeney’s rescinding the agreement. They think a homeowner does not have rights when structures are not permitted but that is not the case. My real estate attorney attempted to reach out to them through their attorney, but to no avail. I attempted to retrieve liability insurance. They submitted the only insurance required by the ToH, worker’s compensation, under a different company, JAS Aquatics. They also changed the Contractor Information Form listing the contractor as JAS Aquatics. When I questioned this, I was told “The entities doing the work are valid with the insurance submitted.” I am unsure if Sweeney’s does hold liability insurance or not. I hired a civil and structural engineer. The engineer's report confirmed that the structures were built properly, despite lacking permits. He noted that Sweeney’s was negligent for not supporting the stairs while leaving the footing exposed for 12 days, in which 6 of those days it rained. Sweeney’s dismissed the report—again, without ever coming to assess the situation in person. I am left with no choice but to demolish and rebuild the stairs myself. Due to their spiteful actions of reporting me to the ToH, I now need to have plans drawn up to obtain permits for my patio, stairs and enclosed entryway before any further work can be done. This not only delays the process, it escalates cost. My property has been left in disarray for over a month. I paid in full for the excavation process, yet my deep end is still not dug out. My gate has been disassembled and left that way, my existing pavers were destroyed during the excavation, and my back fence became uneven due to being left without backfill for 20 days. I had to request for them to come back to do the backfill so the fence didn’t collapse. There is also a pile of boxes on my driveway—some empty and others filled with equipment. If this review helps even one person avoid a similar experience, it will be worth it. The stairs existed for at least 30 years without any issue and only detached once Sweeney’s left the exposed concrete footing unsupported for 12 days in the rain. My situation may be unique, but the lack of accountability from Sweeney’s is not, as you can see from other reviews. You do not want to find yourself on the wrong side of Sweeney’s, because once you do they will treat you with utter disregard. Choose wisely!"

"Lou renovated my kitchen last year and I was completely satisfied. I called him back this summer to gut and remodel my bathroom. He was extremely considerate, and he treated my house as if it were his own. My house is small, and I only have one bathroom. The project took nine days. I was anticipating that there would be a big mess and a huge inconvenience. But even the demo was done very neatly and efficiently. Lou even took the time to re-connect the toilet each night so that I wouldn't be left without. Lou did an amazing job, and it was a pleasure working with him. Once again, I am pleased to recommend Lou for your kitchen or bath project."

"First meeting went very smoothly so far had a great experience with Jason Now will be working with Don the project manager."

"John and his crew are fabulous! I would highly recommend"

"Extremely pleased with the recommended supplies and workmanship."

"I would highly recommend Top Gun!! My bath remodel was done on time. They cleaned up before ending each day!! Communication was excellent!!"

"I gave a deposit to start a job. A contract was never signed and work was never started. I decided to go in a different direction, Provider initially offered only a $250 refund, I deemed that unacceptable. Provider now has not responded to any attempted communication since approximately May 7."

"Mark took a deposit from me and then never followed up on submitting the proposal I signed to my co-op and getting approval. Finally almost a year later, I asked for the deposit back, and he said he would mail immediately after briefly trying to convince me to still let him do the job, because it was simply "out of sight out of mind". That was 2 years ago. I'm filing a small claims case against him/the company tomorrow."

"I have had Jeff and his guys renovate my ranch house in Melville. He has done 2 bathrooms, my basement and my kitchen. He has always been reliable and done great work. The house looks like new. He quickly corrects any problems and is always in touch. He and his guys are friendly and neat. His estimates are reasonable. I strongly recommend Northgate Home Improvement."