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"The visit to my home in West Hartford was a nice affair. The technician explained everything. He even mentioned that I had to get a plumber to remove the sink away from the wall, so the work could be done to repair the window and wall area, but I did not hear him mention that I had to pull permits. The problem with this permit pulling issue is that I never initiated the pulling of permits, and this also is a red flag for me. The pulling of a permit should always be done by the contractor who is doing the job. It ensures that the permit pulled is to code. It ensures that the permit pulled follows local ordinance and CT. laws and statutes regarding construction, and that also includes consumer protection mandates in the State of Connecticut. Having me pull the permit to allow the CT. Basement Systems to do the work is a big, red flag, and it can result in my home owner's policy being cancelled if the permits are pulled either after the fact, or the permits pulled do not line up with the inspection process. I can also be fined by the town for pulling permits after the fact too. I've had my furnace replaced. The plumbing company who replaced the furnace followed state law and guidelines. Especially, since funding provided through a loan from a Credit Union chosen by the State of Connecticut ensured that permits were pulled correctly, legally. The same applies to my roof being replaced. The roofing company pulled the permit. Having a customer whom you are charging in excess of $20,000 to pull a permit is putting that customer in legal jeopardy, which is unacceptable. If I sell my house, and I had the work done in my basement, and the permits were pulled by me. The person who bought my house could sue me for an incorrectly pulled permit. How would I answer questions from the town about the technical aspects of the job, which should be handled by the contractor directly? Why introduce another layer of bureaucracy that slows down communication? Have the contractor pull the permit, so that the contractor and the municipality, town or city can communicate directly, and the pulling of the permit is done correctly and legally. How would I know, when the town should be doing an inspection during or while the job is being completed or after the job is completed? This should never be a requirement of the customer to pull the permit for a job to be done. The tech who visited my home mentioned that I had to hire a plumber to move a basement sink, but they did not mention about pulling of permits, but I went and re-read the quote again, and it is at the bottom of the quote page under "Customer Will" that states not only hiring of the plumber but also pulling permits and scheduling inspections. I did not have this job financed by CT. Basement Systems. I, instead, decided to get a home equity loan. If I did not get the home equity loan, then decided to go with CT. Basement Systems financing, then I would be screwed. The best thing I did was slow the process down, seek my own financing, and ask larger, bigger, deeper questions that prevented me from making a mistake by allowing this work to be done."

"My sewage ejector pump in basement would not stop running and I was looking to replace it. I texted Dean two pictures of the pump, he was able to give me a quote over text and the price was quite reasonable. He received a new pump on 5/22/2023 and came over to my house. After opening up the old pump and checking, he told me that the only thing that is really broken is the check valve, the switch got stuck but is still functioning, and the pump itself works fine. I ended up asking him to only replace the check valve and the switch and this saved me about $1000 from the original plan. I appreciate Dean's honesty, professionalism, and a job well done."

"They were excellent on all counts-knowledgeable, Available to answer questions, efficient, on time, neat workers , and they did a very good job."

"Really enjoyed working with Ronan and his crew. They communicated early and often, answered all of our questions patiently, and did excellent work."

"Hector and his team were great. Highly recommend! Quality work and reasonably priced. I intend to use this company again."

"It went great. WC Landscaping has taken care of our property for the past 10+ years. They're professional in all areas of landscaping care and irrigation. This spring we put in over 325' of masonry walls and the work was beautifully done. Their employees that come to our home on a weekly basis are always, neat, pleasant, well dressed, polite and very respectful of our property. The equipment they use to perform their jobs is in very good shape and well maintained. We can also rely on them for related work, such as tree trimming or removal when necessary. Their pricing is always fair. It's just another reason why they've been our gardener of choice for so many years."

"I used Hire Her Home Improvement to build a Timber Tech deck and to reroute and upgrade the wiring to my garage. Every worker was professional, extremely competent and great to work with. We couldn't have been more pleased. We'll be hiring them again next year when we do the interior of our garage."

"We were very pleased with the job performed. Helio's team expanded and renovated our small master bathroom. We took out a large closet and converted it into our shower. Once started, they worked quickly and efficiently. We did have a few small hiccups, namely using our garage to cut tiles and mix thinset, which created an exorbitant amount of dust coating my tools, bikes, and anything else that was stored in the garage. We also had an issue with the cleanliness of the home after some of the workers left, however, after we brought it to Helio's attention, he made sure to tell the team to do a better job moving forward. Contract was a little confusing, so I would encourage many questions to clarify things ahead of time such as timeline for selecting certain items, confirming when the next payments are due etc. All in all, we're pleased with the project and how it turned out."

"We hired Dave last year for a major remodeling project and were incredibly pleased with the result. His approach of bringing on his crew to review the plans on site led to a very accurate estimate which minimized surprises. When we started out he said he'd have people working on site 5-6 days a week and that was absolutely true - work was constantly progressing and he was in constant communication with us each week to lay out the plan and what to expect. Every day we love our new home more!"

"Gustavo and his team were phenomenal. The scope of the project evolved a lot after starting yet Gustavo was extremely fair with the pricing and tried his best to stick to the original timeline. His ethics are unmatched and did not deviate at all from his original quote for the initial job. From the day he started, you could tell Gustavo's primary objective was to ensure 100% satisfaction when it comes to quality and value. There was a fair amount of structural work such as removing a load bearing wall and replacing it with a complicated support beam. The final result looked like the house was originally built like this. So from the structural elements all the way down to the bathroom tile grouting everything was done with expert precision. Was also amazed to see how tidy his crew kept the house and cleaned up every single day and didn't damage a thing during the 6m renovation. He even helped out with minor things around the house outside of the renovation project which he did with full care. Couldn't recommend Gustavo and his team more. Can never go wrong hiring a great person who gives 100% to deliver."