Get matched with top window shutter pros in Chatham, NY

"I own an 90-year old historic colonial high school turned into a bed & breakfast. The windows were neglected over the past 20-30 years and in serious demand of work. Modern day window contractors were not going to understand this job. It's very difficult to find a contractor that will come through on a promise and has the skill to do as they boast. The day that Grady stepped into my 90 year-old home that needed historic window restoration, he became a part of the house. He knew exactly what had to be done. More importantly, he understood my expectations. These windows needed special attention. There was a level of detail required that not any expert would be able to handle. Grady took the time to learn their needs and stayed on the job until it was to my satisfaction. He even reworked an entire window just because I didn't like the way that it looked. Grady truly showed expertise with his ability to work on such a delicate job and even taught me a few things about historic window repair. He replaced broken antique glass with one just as aged and just as historic. If a window had to be completely rebuilt beyond his solid estimate, he did it without any complications to my budget. My windows are not only restored, but they are literally brought back from the past. Any enthusiast will appreciate the lint-seed oil, putty, and antique glass that was all restored to perfection. It was a pleasure having Grady work with us. He even stayed in the house at times to make sure he was available for the job. In fact, we're going to rename the room in which he stayed to "Grady's Den". Thank for bringing character and craftsmanship to my investment!"

I am a dependable and skilled handyman with extensive knowledge of residential repair, maintenance, and installation work. I have hands-on experience completing a wide range of projects, including carpentry, drywall repair, painting, plumbing repairs, electrical fixture replacement, flooring, furniture assembly, and general property maintenance.\n\nI am proficient in the safe operation and proper use of both hand and power tools, including drills, circular saws, reciprocating saws, impact drivers, nail guns, angle grinders, levels, measuring tools, and other specialized equipment. I understand the importance of using the right tools and techniques to complete each job efficiently, safely, and to a high standard of quality.\n\nKnown for my strong work ethic, attention to detail, and problem-solving abilities, I take pride in delivering reliable workmanship and exceptional customer service. Whether working independently or as part of a team, I am committed to completing projejcts.

Robert is committed to excellence in every aspect of our business. We uphold a standard of integrity bound by fairness, honesty, and personal responsibility. Our distinction is the quality of service we bring to our customers. Accurate knowledge of our trade combined with ability is what makes us true professionals. Above all, we are watchful of our customers' interests, and make their concerns the basis of our business.

"Made an appt. with Castle Rep, James, for 17 windows and vinyl siding. He spent 1 hour talking about how great his company and windows are before finally getting down to the issue. We were told that CASTLE makes and services their own window, with all the best technology and technicians available. The price per window for energy efficient came out to over $1,200 per double-hung window! And since they make their own products, we could not find a way to compare quality and price with other manufacturers. But his per-window price exceeds the average price of $500-700 by A LOT! When we balked, he made a call to his "manager" to see if we qualified for a "special promotional" discount. If we were to commit right there on the spot, we would get an additional 10% off! Still way to high. We said we would think about it (he got sad and snippy), and that we wanted to hear about the vinyl siding quote before we made any decisions. He told us he could not give us a siding quote until his company did an "eagle view" measurement, which would require another appointment! We had no intention of sitting through ANOTHER high-pressure appointment. High pressure, long-drawn out presentation and he would not leave us with anything in writing! No brochures, prices, nothing! He refused to put anything in writing and we could not have a break down of labor and costs. I even asked him if I could have a copyhh of the window warranty and he said "only if you purchase right now." And they did not come prepared with references or previous job locations! When we further researched the company, we found they did make very excellent products, but the #1 complaint was by far that they did not honor their lifetime warranty and that customer service was horrible. In the end, we chose not to do business.."

"Very courteous, paid attention to detail and were on time. I will definitely use them again."

"Derek did an excellent job installing new shutters. We would definitely use him again!"

"Prompt, quick, thorough, answered all my questions."

"The walls that were painted were done well. There was no time to complete the trim around the windows and base molding, alas,  and the painters were not available to come back for over a week. Therefore, we were stuck with our house in shambles (breakables removed, paintings taken off walls, etc.) and the job not completely done. Initially I was not happy.
However, the price was insanely low for what WAS accomplished and it is hard to blame these nice people for having run out of time. So: fair enough. I (and they) should have foreseen that time would run out and we should have decided together that the small hall would not be done in exchange for completion of the the trim.
Unfortunately, there was some light splattering of white paint here and there (on the floors and rugs and furniture)  in the rooms that were painted. The company is insured, though, and so a professional cleaner has come and taken care of the main problems at no additional cost to us. A leather specialist is scheduled to come remove the last remaining paint stains on the leather couch. Scott is an honorable businessman and his team of workers, though imperfect , were very courteous and well-meaning and easy to have around. He was responsive to my feedback and swiftly took care of matters in so far as possible.
In the end , I am not quite a totally satisfied customer (it would have been better to have everything completed on schedule and no paint spatters to deal with) but I am not a furiously unhappy customer either. I hired someone else to come in and finish the trim  at very low cost to me and everything looks fine right now. The couch will be cleaned in a few weeks.
If I use these painters again (and I might, because they were so nice) ,  I will stress the need for adequate protective coverage of furniture and I will do more preliminary preparation myself before the job is begun.
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"They arrived on time and finished it as promised and it came out real good. I even added railing to my porch and they did it for an extra dollars. 3000(340 FT Fence+railing(Including material))"

"We would hire Tim again in a heartbeat! Tim was responsive, on time, efficient and very professional. We needed someone to fix a roof leak that seamed to spring up overnight. Tim made the effort in his busy schedule to come out the very next morning and give us an estimate with no pressure in actually hiring him for the job. He located the source of the leak, and was able to complete the job for us that morning. (I still haven't heard from 3 other people I left messages with). If you want someone quick, and who cares about his customers and in doing a good job, call Tim!"