"Found and fixed a leak that 3 other plumbers could not find. Installed 2 new faucets, a new disposal, and valves behind our washing machine and under the kitchen sink. All work was done extremely well. Paul is dependable and professional."

"A plumber from another company had been by my house and noticed that my well pump was rapidly cycling and gave me an estimate of around $3000 to replace one or two pressure tanks.  No other options were offered.   The job seemed simple and the materials not so expensive, so I thought that estimate was high.   I called various friends to see if they had a favorite plumber they'd recommend.  A realtor recommended Joe.
I called Joe that afternoon. He (1) answered his phone when I called him one afternoon.   He said he'd call back that night.   He didn't because he worked past 9pm, but (2) did call me the next morning and we set up a visit to deal with my well pump cycling frequently.   No long wait before I could get an appointment.  No inconvenient times.  No vague estimates of when he'd arrive even though it was a mid-afternoon appointment.
Today, on the day of the appointment, Joe called me 50 minutes in advance and said he was running early and wondered if I'd like him to come 30 min earlier than the appointed time.   He said he's rarely early like that, but he was today.
Joe (3) showed up right when he said he would.   He (4) quickly diagnosed the problem as there being no air in the pressure tank.  (I had suspected that but didn't know how to verify or (with my very old tank) how to correct it.)  He quickly moved to the solution of simply using a compressor to recharge the tank using a nipple on the tank that he pointed out.   He trained me how to do it myself next time.
It was all done quickly and professionally.  Kudos to Joe.  He has a new regular customer.

"

"I received service in January 2021 for a problem I was having with my hot water heating system. Problems were solved after replacing some components and I was not happy with the overall outcome of the way the repairs went. I paid for the service and everything was working but I felt like I had been given a wrong diagnosis based on details I will not get into. As a result, I gave an unfavorable rating grade. Recently I was contacted by one of the owners to discuss my experience. Ray and I had a long conversation and came to a reconsideration of the bill I paid. Ray has always been extremely pleasant to converse with and at the conclusion offered to refund the complete charges for the services in question. I never felt like I was taken advantage of, but was not comfortable with the process of the diagnosis and the resulting charges. I was left wondering whether other options, or tests should have been considered but I did not want to seem like I was questioning the technician opinions or skills. I new his skills were on an expert level but that does not necessarily mean that an error could not occur. At any rate I am going to try to remove my original rating and wholeheartedly give 5 stars across the board for Polar heating and plumbing. The fact that I was contacted to discuss my concerns and given a refund when I was not even anticipating this is a testament in itself that they are truly concerned with their customers opinions and ultimately the outcome and status of their work. I will continue to consider them with any needs I have in the future and am removing my earlier rating for them. Businesses that go to this level of customer care are, in my opinion, few and far between. Thanks Ray and all your staff for making me feel much better about the experience I had. I look forward to working with you in the future and I will highly recommend your business to anyone I can."

"I had Premier home pros remodel my bathroom and I am extremely pleased. The amount of work they did was exceptional at the price I recieved between 8500-9500. It was all custom work not prefabricated i would highly suggest this company to my friends and family!"

"The work was done meticulously with no complaints."

"Absolutely the most professional I have worked with. Nova Home Improvements has now gutted and remodeled 2 bathrooms in my home. He is reliable, trustworthy, professional and a pleasure to work with."

"Internet connection was weak, garbled communication. But, they remained very professional and we could crack a joke every now and then when things got annoying. Once up and running the diagnostic test was done in 5 min. Confirming my suspicions. Part number was sent within minutes."

"Joe had a cancellation in my area and was able to change out my pump earlier than anticipated. His crew thoroughly tested pump to insure proper operation after installation."

"Guy has done all the plumbing work and repairs in my house for many years. He is awesome! From the boiler to the sewer to the toilets and faucets, he has done it all here and Iâ ve always been very happy with his work. Highly recommend!"

"Patient in explaining and familiarizing the house owners with the process, expectations and what to do and expect moving forward."