
Serving Babylon, NY and surrounding areas
Approved
In business since 1987
Free estimates
Emergency services offered
"After I contacted S&R, "Kevin" came out promptly, and on time!, to look at my pool. He is very nice, and knowledgeable, and proceeded to explain why I didn't need to resurface the entire pool. I was considering that and he didn't over sell it. I thought he was very objective and I appreciated that. He did recommend the granite top, which I would have never dreamed up, and the idea appealed to me. He gave me a decent price and I signed up. Next was to pick out tile and granite. S&R uses Bridgewater Marble and Granite. I found tiles right away that I liked on their website. They mailed samples of three different tiles to me, free of charge.
However, I decided to go with a bluestone for the top instead of granite. Kevin said no problem. But it turns out there was a problem. We had to cancel the installation three times because the bluestone was not ready. Finally, after a month of waiting, Kevin informed me the cutter could not shape the bluestone in the curved shape we needed. He kept breaking the bluestone. Not S&R's fault - they're not the stone company! But it did cause delays. So I had to choose a granite and I did. But of course, I chose a premium granite and it cost an extra $350 from the original price. OK. It really was the perfect stone.
One thing about doing this work is you have to drain the pool. I really didn't want to drain the pool during the summer. I was asking why I had to drain the entire pool when only one portion was being worked on. Kevin kept telling me it was the best way but he really couldn't explain it. Well, I tell you. Kevin was right! The demolition of the old tile and the cement needed to repair the wall made an incredible mess. If there was any water, any water at all in that pool, it could never have been cleaned up.
But the delays and cancelled installation dates made for anxiety. My wife was actually ok with not draining the pool during the summer! You can't just drain a pool and leave it drained, water pressure in the ground would pop that pool right up out of the ground. It had to be drained 'just in time'. Kevin was very good at calling me to let me know to NOT drain the pool (which was not what I wanted to hear, actually). And when everything was finally ready, Kevin kept me informed. I would say it was very good communication with Kevin.
So the day finally came, and I drained the pool the night before. The crew came out, right on time. They were very nice. They got right to work. And the work was good. It took just one day. They cleaned up all the mess and acid washed the pool. Everything was left neat and clean. The spa looks fabulous! I am very pleased with the result. It took two days to fill the pool from the garden hose. And that will cost me another $1,500 from the town for the water bill. But everything was just fine and just in time for my annual fall swim in the pool for my birthday!
So I really ought to take points off my review for the delays but really, it wasn't S&R's fault. They communicated very well, I knew what was happening and why. So I can't really find exactly how to take away points. Stuff happens.
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