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"Fanny Landscaping Inc. had reached out to me after I had started a search on Angi's List for someone to install a patio. I started the process in early/mid-September to have someone work on the project of completing/performing a patio Install. Alex(Fanny Landscaping Inc.) had first contacted me over the phone to get the basic details of what I was looking to accomplish and was quoted $2,500 to complete the job. After coming to my home to see the job and getting a full understating of what was required the quote was increased to $2,950 as additional material(Item 4, Sand, "Polly Sand") was still required before bringing Fanny Landscaping on board I had the patio hole dug to the area by 8-9 inches deep and previously installed and tamped ~1-2 inches of Item 4. While Alex was on site I explained the main purpose for this patio was to put in a hot tub/spa and to be able to use it as a patio. Within a week or 2, the work was started and completed quickly. It looked good upon completion and shortly after had my hot tub delivered and installed. Due to the cold weather I had not used my patio very often and had not noticed any issues with the patio itself until February 24, 2025 I had another project started and noticed the patio tiles were skewed. I then took a closer look and noticed that all tiles around the hot tub were no longer level nor were any of the tiles along my house. I immediately took pictures and sent them to Fanny Landscaping. I was called by a representative to schedule a time for Alex to come and take a look the next day. Alex had shown up on time and looked at the tiles. I asked him what needed to be done to fix the issue at hand. He told me that the tiles against the house because I have a new construction home will always sink, and even if he were to fix it, they would sink again. I was also told that because sand was used instead of concrete a hot tub would also "sink." When I asked why he didn't tell me that when I had it installed, he said that I never told him I was planning to put a hot tub on the patio and that he only installed the patio to my instructions. I tried telling him that I had told him about the hot tub on day 1, but he insisted he did not know that and that a concrete pad would be needed to fix the issue under the hot tub. I then again inquired what about next to the house and he again insisted that they would sink again. I had asked what he would charge to fix the issue, he had taken some measurements and left. A few days later I still have not heard back. Many tiles move when stepped on and due to their make are sharp and I couldn't see walking safely along the edge without breaking a tile or potentially cutting a foot if stepped on incorrectly."

"Owner is willing to give you a fair price."

"Great to deal with, very fair, excellent work"

"Wonderful. Will be using him again in the future"

"Very professional and efficient! Wasted no time and got to work and did exactly what I wanted, couldn’t be any happier"

"Love, love love my experience with Platinum Pools and Dave! Platinum did a full remodel on our pool, pool area and pool house! Working with Dave was such a breath of fresh air. My husband and I felt so comfortable working with Dave. They refinished our pool, replaced our pool deck area with pavers, upgraded our lighting and literally brought our pool and pool area back to life! We were so impressed that my sister in Bedford hired Platinum for a much larger remodel project and they absolutely love how their project came out as well. We would 100% recommend Dave and Platinum Pools to anyone looking for a pool or patio project! Thanks Dave!"

"Tyler was the first one to call me back out of maybe 10 contractors. I got a vibe right off the bat that he was a good guy. Got all the pricing and delivery address out of the way, and he delivered exactly what I needed within hours of the call. He dropped it exactly where we needed it. It was a great experience with Tyler, and I would definitely recommend him to anyone needing this type of service. Quick, accurate, and it is hard these days to get someone who is easy to work with, and comes through when he says he will."

"Very professional and he did a great job . Also, he communicated well with me . I will be using him for future work."

"CRE did an excellent job completing our hardscape project around our pool. It was a very big job including large retaining walls and incorporating new hardscape with existing hardscape. They were reliable, had great communication and the finished product looks like we have a resort in our backyard!"