Get matched with top oriental rug cleaners in Santa Cruz, NM

"The reason I had my carpet cleaned was due to vacuuming a lot as I kept hearing dirt coming up.. My husband, sick of me vacuuming, requested I have them professionally cleaned. I informed Chem-Dry twice that there was a lot of dirt under the carpet and they assured me they could get them clean. The carpets were cleaned July 23 looked worse the next day and the traffic areas were still dirty. . A man came back July 25 and, after calling his office, was told there was too much dirt in the carpet and the only thing he could do was use a buffer to try to remove the brown spots and brown strip along base boards that were left from the shampooing. Knowing there was dirt under the carpet they should have saved me the expense and declined the job, I could have checked with another professional which I can't afford to do now. They were here about 3hrs. 45min. and before cleaning the 964 sq. ft. of carpet they spent a lot of time cleaning 4 pieces of furniture, so I think maybe they wee in a hurry to finish the carpet, who knows. The total cost including the furniture was over $700. The carpet was brighter, but again, trying to vacuum up the dirt, frustrated, I called Chem-Dry on August 24 and again complained and was told the owner would call me. Nobody ever called back. Cost below is for carpet only."

"The folks at Carpet Works do excellent work. They showed up right on time. The carpets look amazing now, every last spot is out. They got almost all of the water out in the cleaning process, and carpets felt dry the same evening as the cleaning. Very happy with their service."

"I discovered petpee.com when I was searching online for ways to remove the urine odor from our 10’ x 14’ Karastan wool oriental rug. I had planned to clean the rug myself, but I was intrigued by the videos I saw on YouTube of petpee.com’s owner, Meir Martin, demonstrating how he cleans rugs like mine. I searched for petpee.com reviews and was blown away by the number of glowing reviews that had been written by satisfied customers. I knew then and there that I wanted to turn my rug over rug to Mr. Martin to finally get rid of the urine odor that had been building up for over 10 years. I called him and got a quote of $1079, which included shipping both ways, cleaning the rug, and a guarantee that I would not be able to detect any urine odor when my rug was returned to me. After getting over the sticker shock, my husband gave me the green light to send the rug to petpeepee.com. I think he was more interested in getting rid of my constant complaints about the urine odor than the actual odor itself! Mr. Martin walked us through how to pack up our rug for shipping via UPS, having us send him pictures to make sure we had prepared it properly. Even though we followed his instructions, I received an email from UPS 5 days later that my rug had been lost. I was regretting my decision to send my rug off for cleaning, UNTIL Mr. Martin worked his magic! I’m only the second customer in all the years petpeepee.com has been in business to have her oriental rug go missing, but that was to my benefit, because Mr. Meir knew exactly who to call (in Utah, of all places!) to track down my rug. Mr. Martin called his contact at UPS every day to check on whether my rug had been found and kept me posted each day for a week. On the seventh day after UPS reported my rug had been lost, Mr. Martin called me with the happy news that my rug had been found!!! Apparently some of the tape I had used to secure the label to the package was not completely flat and caused the label and bag to tear. Mr. Martin received my rug via Next Day Air from UPS on August 23 and began the cleaning process the next day. I loved receiving videos and pictures of the rug being cleaned and getting updates from Mr. Martin throughout the process. (You can see my rug being cleaned on YouTube by searching “Removing urine odor from a supersize Karastan rug.”). We received the rug back on September 2, and it smelled as fresh as it did the day we bought it! It looked so clean and new – worth every penny we paid to have petpeepee.com clean it. I really need more than five stars for my recommendation of petpeepee.com and Meir Martin. He is a true professional and the best communicator of any service provider I’ve ever encountered. I will be sending him more rugs soon! When I do, I will be VERY careful about packaging them, including using a HEAVY DUTY bag and taping multiple labels on the inside and outside of the package and making sure EVERYTHING on the outside is smooth and flat. If you want your rug to be free of urine odor, send it to petpeepee.com with every confidence that it will come back as good and fresh as new!"

"I spoke with Dave on the phone, and he sent Shawn out to inspect. Both were courteous and professional. Shawn listened carefully to my description of the problem odor and when it happened. He checked walls for moisture and other indications of possible mold. Although he did not think there was mold based on his examination, I opted for air samples to make sure. The initial evaluation was free - cost was for the air samples and analysis. Analysis of the samples in the lab showed that there was not a mold problem. Shawn helped me troubleshoot for other possible sources of the problem."

"Anthony was very informative and explained the area rug cleaning process thoroughly. It had been about 10 years since I had purchased the rug and had accumulated some spot stains. However, when my rug was returned, it looked good as new. Kudos to the team for helping to extend the life of my area rug."