
MiniMaid of Albuquerque
About us
Since 1978 Mini Maid has been providing its customers convenience, security, and thorough, fully guaranteed house cleaning for both occupied and vacant homes and apartments. We operate professional uniformed three person crews with a team leader who communicates with the homeowner when necessary. Mini Maid provides their own equipment and housekeeping supplies with the exception of specialty floor products. If the home owner would like our housekeepers to use their products we will be more than happy to! We guarantee our work, so if you see a problem, give us a call in a timely manner and we will send a team back out to correct it. For a fast response, please TEXT Lawrence at 505-881-8233
Business highlights
Services we offer
Residential house cleaning, air duct cleaning, carpet cleaning, light commercial, tile & grout cleaning and upholstery cleaning
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
75% | ||
12% | ||
8% | ||
2% | ||
4% |
"Thank you for your review, the teams will be happy to hear that you appreciate their hard work. It was a pleasure to work for you. Lawrence"
"Thank you [Member Name Removed], I will post this on the board for your team and the other teams to see. The team always stands a little taller when a customer acknowledges and appreciates their work. Thank You Lawrence"
"[Member Name Removed] thank you for your review, I will post it for the ladies to see, they always appreciate it when the customer knows how hard they work. We will always do our best for you. Lawrence"
"[Member Name Removed], thank you for taking the time to give Mini Maid a review, I will post this for the team to see, they appreciate it when how hard they work is recognized. I hope everything is well with your brother. Thank You Lawrence"
"Thank you for your review, I will post it on the bulletin board with the team member names. The team will be very happy that your appreciate their work and proud to see it on the board. Thank You Lawrence"
"[Member Name Removed], thank you for the review, the ladies do their best. We know you have a lot of options where to spend your cleaning dollars and we will work to continue to perform to your expectations. thank You Lawrence"
"I am sorry I took so long to respond I was out of town welcoming my first grandchild and I wanted to talk to the ladies. We have been cleaning this customer once a month for two years, this is the first I heard about the tile and the ladies said it has always been broken. This customer is quite a ways from our office and sometime we have to send the other team, we have sent one of two teams the entire time. We try to clean when we are in the area if that works for her if not we do make the trip. We always try to do our best to keep our customers happy. Lawrence"
"Mini Maid cleaned this vacant house on November 17th. We told the customer it would take from one hour to one hour and 25 minutes, that is an estimate only, it took and we billed the customer one hour and 20 minutes. Our policy is to bill in increments of 5 minutes for any portion of the hour after the initial hour, we explained this to the customer. This is the first time we heard from the customer, if she was unhappy with anything she did not tell us. It is our policy to respond immediately with any concerns the customer may have. I am sorry she waited almost two months and did not contact us to resolve or explain. Mini Maid has a one hour minimum of $103 plus tax for a team of three people, we explain this to every customer. The customer was charged and she paid $148.00. I am sorry there is not more truth in this complaint."
"[Member Name Removed], thank you for your positive review, i will post it for the team to see. Lawrence"
"[Member Name Removed], thank you for the positive review, I will post for the ladies to see. We appreciate you taking the time to post a review, it helps potential customers to make a buying decision. Lawrence"
"Mrs [Member Name Removed], thank you for the review, I will post it for the team to see. Thank You Lawrence"
"Mrs [Member Name Removed] thank you for the review, I will post it for the ladies to see. Sorry for the late response, I had a little computer problem. Thank you Lawrence"
"Ms.[Member Name Removed], Thank you so much for [Member Information Removed] glowing review! We are so happy that you are pleased with our service! That is our goal! If you ever have any concerns please let us know. We want to continue to meet your expectations. Thanks again, Janie C. President"
"We are disappointed with this review. You were unhappy with the amount of time they spent in your home. You were entitled to 90 minutes per agreement with Angie's List. I will respond to that by saying that we have a GPS system that tracks all of our teams to the minute. Looking at your teams record for your cleaning they arrived well within the time frame given to you and they spent the whole 90 minutes in your home, In regards to the price we are highly competitive with all similar cleaning services. As a matter of fact, we have frequently been informed that we are the lowest price around for our services. As far as the quality of your cleaning experience I'm sorry it did not meet your expectations. That being said, we had no idea that you weren't totally satisfied. We were never contacted by you so there is no way of us knowing. Since we pride ourselves on the quality of our work, and customer satisfaction, had you let us know we would have fixed any problems you had. Sincerely, Mini Maid"
"We appreciate your positive review! Please contact us if we can be of service to you in the future."
"Thank you! Mini Maid"
"[Member Name Removed], thank you for your review, I will show it to the ladies. Lawrene"
"[Member Name Removed] thank you for your review. I will post it on the bulletin board for all of the teams to see. We appreciate your business. Thank You Lawrence"
"Thanks for this positive review!! Will be sure to tell the team. Please call us in the future should you like another cleaning!!"
"Thank you for the great review, Team 1 cleaned your home and I will make sure they see this. Thank You Lawrence"
"[Member Name Removed], thank you for your review, I will post it on the bulletin board for the ladies and everyone to see. They always stand a little taller when someone appreciates what they do. We will make sure to send the same team each time you need us. Thank You Lawrence"
"We did this customer in January, I do not think she called, we guarantee our work and wish she would have called for us to correct."
"Thank you [Member Name Removed], I will post for the ladies. Lawrence"
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.