MiniMaid of Albuquerque
About us
Since 1978 Mini Maid has been providing its customers convenience, security, and thorough, fully guaranteed house cleaning for both occupied and vacant homes and apartments. We operate professional uniformed three person crews with a team leader who communicates with the homeowner when necessary. Mini Maid provides their own equipment and housekeeping supplies with the exception of specialty floor products. If the home owner would like our housekeepers to use their products we will be more than happy to! We guarantee our work, so if you see a problem, give us a call in a timely manner and we will send a team back out to correct it. For a fast response, please TEXT Lawrence at 505-881-8233
Business highlights
Emergency services offered
49 years of experience
Services we offer
Residential house cleaning, air duct cleaning, carpet cleaning, light commercial, tile & grout cleaning and upholstery cleaning
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.5110 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 75% | ||
| 12% | ||
| 8% | ||
| 2% | ||
| 4% |
Showing 1-25 of 110 reviews
John B.
Oct 2020
On time and did a good job
Response from MiniMaid of Albuquerque
"Thank you for your review, the teams will be happy to hear that you appreciate their hard work. It was a pleasure to work for you. Lawrence"
Ray O.
Oct 2019
I have used this firm for years and am very happy with them in every way. I get the same great team of cleaners every time. They are careful and thorough, and always cheerful. I have never had a problem of any kind. My life has become so much easier now that they take the burden of the heavy work. I highly recommend them.
Response from MiniMaid of Albuquerque
"Thank you [Member Name Removed], I will post this on the board for your team and the other teams to see. The team always stands a little taller when a customer acknowledges and appreciates their work. Thank You Lawrence"
Jolene M.
Sep 2019
I highly recommend MiniMaid of Albuquerque. I receive bi-weekly service for my 2600 square foot home. The team of 2-3 individuals is always right on time, polite, and hard working. I always have a smile on my face when they finish and I get to enjoy my sparkling home.
Response from MiniMaid of Albuquerque
"[Member Name Removed] thank you for your review, I will post it for the ladies to see, they always appreciate it when the customer knows how hard they work. We will always do our best for you. Lawrence"
Deanna M.
Aug 2018
The ladies did an excellent job. They gave a whole new definition to the word, "clean". They were professional and puntual, it was a lot of work and they didn't even take a 5 second break. It was like those scrubbing bubbles were in the house.
Response from MiniMaid of Albuquerque
"[Member Name Removed], thank you for taking the time to give Mini Maid a review, I will post this for the team to see, they appreciate it when how hard they work is recognized. I hope everything is well with your brother. Thank You Lawrence"
Joline L.
Aug 2018
Office staff who scheduled move were professional and easy to work with. Three maids who performed the actual cleaning service arrived promptly, completed the cleaning earlier than expected, and did an excellent job.
Donald N.
May 2018
The ladies worked fast, quietly and efficiently. They were polite and did excellent work. We decided to hire Mini Maids on a once per month basis.
Response from MiniMaid of Albuquerque
"Thank you for your review, I will post it on the bulletin board with the team member names. The team will be very happy that your appreciate their work and proud to see it on the board. Thank You Lawrence"
GEENA R.
May 2018
I was very happy with the results.
Response from MiniMaid of Albuquerque
"[Member Name Removed], thank you for the review, the ladies do their best. We know you have a lot of options where to spend your cleaning dollars and we will work to continue to perform to your expectations. thank You Lawrence"
Kathryn B.
Feb 2018
For a couple of years it seemed to go very well. The cleaners and staff were punctual, careful, very good at their jobs. Then, twice recently, because the staff had a scheduling problem I was told I had to change my schedule (!!) to be home for them. When I opened the door for the cleaner, she struck an attitude and said, "Well, do you want it or not??" Then about 2 weeks later I realized that the team of cleaners had dropped something on one of the bathroom tiles (hidden under the bathmat), and the grout was broken all around the tile. The tile itself is damaged by whatever was dropped on it. There can be no question about responsibility for this, as no one else enters my small apartment other than the cleaners and I. I tried calling the staff, but the receptionist was unhelpful and sullen. She seemed to be trying to intimidate me. I asked her to contact the owner, but I have not heard from him. I will have to pay for the repairs myself--have changed my cleaning service. I told the receptionist that I would consider staying with them if they repaired the tile.
Response from MiniMaid of Albuquerque
"I am sorry I took so long to respond I was out of town welcoming my first grandchild and I wanted to talk to the ladies. We have been cleaning this customer once a month for two years, this is the first I heard about the tile and the ladies said it has always been broken. This customer is quite a ways from our office and sometime we have to send the other team, we have sent one of two teams the entire time. We try to clean when we are in the area if that works for her if not we do make the trip. We always try to do our best to keep our customers happy. Lawrence"
Theresa H.
Jan 2018
I would not rehire them. Just because of the fact they went over 10-12 minutes and I got charged hard for that. Should I hire anyone again, I'll have them come and assess the work and give me a quote.
Response from MiniMaid of Albuquerque
"Mini Maid cleaned this vacant house on November 17th. We told the customer it would take from one hour to one hour and 25 minutes, that is an estimate only, it took and we billed the customer one hour and 20 minutes. Our policy is to bill in increments of 5 minutes for any portion of the hour after the initial hour, we explained this to the customer. This is the first time we heard from the customer, if she was unhappy with anything she did not tell us. It is our policy to respond immediately with any concerns the customer may have. I am sorry she waited almost two months and did not contact us to resolve or explain. Mini Maid has a one hour minimum of $103 plus tax for a team of three people, we explain this to every customer. The customer was charged and she paid $148.00. I am sorry there is not more truth in this complaint."
Michael R.
Nov 2017
Terrific job of cleaning. Three great women did an outstanding job.
Response from MiniMaid of Albuquerque
"[Member Name Removed], thank you for your positive review, i will post it for the team to see. Lawrence"
Valerie K.
Sep 2017
It went very well. three ladies clean our house in allotted time frame. they were punctual and thorough. Nice job. Would recommend them.
Randy H.
Sep 2017
Excellent job.
Response from MiniMaid of Albuquerque
"[Member Name Removed], thank you for the positive review, I will post for the ladies to see. We appreciate you taking the time to post a review, it helps potential customers to make a buying decision. Lawrence"
Elizabeth D.
Aug 2017
Excellent work.
Response from MiniMaid of Albuquerque
"Mrs [Member Name Removed], thank you for the review, I will post it for the team to see. Thank You Lawrence"
MELISSA S.
Aug 2017
Efficiently and job well done.
Response from MiniMaid of Albuquerque
"Mrs [Member Name Removed] thank you for the review, I will post it for the ladies to see. Sorry for the late response, I had a little computer problem. Thank you Lawrence"
Bridget B.
Aug 2017
I love this service. After my initial purchase through Angie’s list, I have continued to use their services. I had them put me on a recurring schedule; I see them every month. They are excellent in every possible way. They arrive promptly – every time. They call ahead to confirm – every time. They call to follow up – every time. The housekeepers are efficient, expert, and friendly. I plan to continue with MiniMaid on a monthly basis from now on. Really, these guy are the best !! Try them. I had previously tried a different service thru Angie’s List (Maid O’Matic) and the “other” guys idea of punctuality was a “window” that was basically +/- four hours. If you don’t have to clean your house, then how could you possibly have time to sit and wait, wait, wait. NOT with MiniMaid of Albuquerque. They honor the appointed time. They are great.
Response from MiniMaid of Albuquerque
"Ms.[Member Name Removed], Thank you so much for [Member Information Removed] glowing review! We are so happy that you are pleased with our service! That is our goal! If you ever have any concerns please let us know. We want to continue to meet your expectations. Thanks again, Janie C. President"
L R.
Jul 2017
They were late and left early. Did not get a full 1.5 hours that I paid for. I got about 1.25 which makes a big difference when it's a 3 person team.
Response from MiniMaid of Albuquerque
"We are disappointed with this review. You were unhappy with the amount of time they spent in your home. You were entitled to 90 minutes per agreement with Angie's List. I will respond to that by saying that we have a GPS system that tracks all of our teams to the minute. Looking at your teams record for your cleaning they arrived well within the time frame given to you and they spent the whole 90 minutes in your home, In regards to the price we are highly competitive with all similar cleaning services. As a matter of fact, we have frequently been informed that we are the lowest price around for our services. As far as the quality of your cleaning experience I'm sorry it did not meet your expectations. That being said, we had no idea that you weren't totally satisfied. We were never contacted by you so there is no way of us knowing. Since we pride ourselves on the quality of our work, and customer satisfaction, had you let us know we would have fixed any problems you had. Sincerely, Mini Maid"
Valerie K.
Jul 2017
The housekeepers were right on time. They cleaned the whole place in 1 -1/2 hr and did a wonderful job.
Response from MiniMaid of Albuquerque
"We appreciate your positive review! Please contact us if we can be of service to you in the future."
MELISSA S.
Jul 2017
unknown
Response from MiniMaid of Albuquerque
"Thank you! Mini Maid"
Corlett O.
Jul 2017
Fantastic. Same day service. Took 2 hours and they never stopped. Very pleased with the process and approach. Plus, did not think that guest bathroom tub/glass could get that clean!
Response from MiniMaid of Albuquerque
"[Member Name Removed], thank you for your review, I will show it to the ladies. Lawrene"
Jolene M.
Jul 2017
The MiniMaid crew of four was punctual, polite and professional. They did a thorough clean of my 2600 square foot home in less than 90 minutes. I very pleased with the service I received from MiniMaids.
Response from MiniMaid of Albuquerque
"[Member Name Removed] thank you for your review. I will post it on the bulletin board for all of the teams to see. We appreciate your business. Thank You Lawrence"
Liz P.
Jun 2017
After looking around for a cleaning crew. I found mini maids . My house was covered in a fine dust of metal & dirt from the new windows that we had installed. The 3 ladies that came here, were on time, very nice, professional and FAST!! They did a AWESOME job and my house hadn't looked this good in years! I will be using them again. You need a good cleaning crew..call mini maids! They'll do it right, and fast.! Thank you ladies!
Response from MiniMaid of Albuquerque
"Thanks for this positive review!! Will be sure to tell the team. Please call us in the future should you like another cleaning!!"
Carla W.
Jun 2017
Excellent, very professional in every way
Response from MiniMaid of Albuquerque
"Thank you for the great review, Team 1 cleaned your home and I will make sure they see this. Thank You Lawrence"
KATRINA C.
Jun 2017
Awesome, they showed up only a few minutes past the half hour arrival window, asked what I wanted done, and got right to work. I'd moved most of my personal items out of the way ahead of time to make their jobs easier and make the most of the time they were there. I'm still amazed by how much the three ladies were able to get done in just one hour. The bathroom and kitchen hadn't had a true proper cleaning in a couple of months so I wasn't sure if they'd have enough time to finish, but they managed to complete all the major items I'd needed and the secondary ones too, right on time. They were very responsive as well when I needed to move a large deep freezer so they could clean the floors under where it had been resting. I may look in to hiring them for regular cleanings in the future. My bathroom and kitchen haven't been this clean in ages.
Response from MiniMaid of Albuquerque
"[Member Name Removed], thank you for your review, I will post it on the bulletin board for the ladies and everyone to see. They always stand a little taller when someone appreciates what they do. We will make sure to send the same team each time you need us. Thank You Lawrence"
Loren L.
Jun 2017
Did not clean as much as I expected.
Response from MiniMaid of Albuquerque
"We did this customer in January, I do not think she called, we guarantee our work and wish she would have called for us to correct."
Diana C.
May 2017
All was well done
Response from MiniMaid of Albuquerque
"Thank you [Member Name Removed], I will post for the ladies. Lawrence"
Licensing
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FAQ
MiniMaid of Albuquerque is currently rated 4.5 overall out of 5.
MiniMaid of Albuquerque accepts the following forms of payment: CreditCard
Yes, MiniMaid of Albuquerque offers free project estimates.
No, MiniMaid of Albuquerque does not offer eco-friendly accreditations.
No, MiniMaid of Albuquerque does not offer a senior discount.
Yes, MiniMaid of Albuquerque offers emergency services.
No, MiniMaid of Albuquerque does not offer warranties.