Get matched with top lighting pros in Jacona, NM

"APH&C came originally to repair a leaking internal sewer pipe that had flooded a basement in an approximately 90-year-old downtown house. They were called out after hours, came promptly, and made arrangements to return next day. The water service had already been turned off at the street. Two men returned on time, fixed the leak, and began work on installing a replacement water heater. As is common with old houses, problems were soon encountered: the chase (vent) had been installed backward. They worked steadily on the job for several days. In the midst of this, the basement flooded again from a new leak; thereby, establishing the need for a full redo of the old interior sewer pipes (iron) and a modification to the exterior clean outs and connections. Despite APH&C's heavy existing workload, they continued on with this new work. Once again an old house problem turned up: the back bathroom had no vent. Fixing it required putting in two new clean outs/connections. In the process they also repaired a leaking hose bib installed in the back wall of the house. Despite the problems encountered, there was no change to the original estimates. Given the state of the sewer lines in front, they also checked (camera) the sewer line going to the back house and on to the alley. It's pipes proved to have several offset connections and some obstructions. That work will be done later. I was impressed by the willingness of the workers to answer questions and explain plumbing facts. The lead plumbers carefully instructed the apprentices on tips and problems. They treated both their fellow workers, myself, and the tenants with consideration. They took care to protect the interior surfaces of the house and to clean up after themselves. With a few exceptions, they were remarkably free of both a "smooth marketer" and bullying attitudes--more so than other large companies I've dealt with. They did all they could to keep the tenants comfortable. I was also impressed by their ability to fit this constantly expanding job into their existing workload and do it during the Xmas holiday season (the job ran from Dec. 10 to Dec. 26, 2019. They promptly supplied me with copies of all permits and maintained a good relationship with the city inspectors. Overall, at least ten men worked on the job, of whom JJ and MIck McG were especially outstanding--for their attitude toward the clients, their fellow workers, and their company. APH&C keeps in touch with its customers by phone and by e-mail. I did feel a little bombarded by the e-mails, wishing for instance, that they wouldn't mail me to say a technician was on the way even as I was called with the same message. I also was a bit confounded by the number of e-mails from the billing department. That problem was resolved by my requesting one e-mail listing all the final charges, which was cheerfully supplied. Yes, I got grouchy as the work multiplied, but they didn't, at least not with me. Their training system is good."

"Everything went great! We were really pleased!"

"Perfectly done"

"Ramón was the only Pro who contacted us, and I'm glad that he did. Setting up the appointment was easy, and he arrived on time this morning. He was efficient and fast, finding the problem and fixing it within minutes. He also noticed a potential safety hazard and fixed that as well."

"It was awesome and fabulous. They are punctual and professional."

"Awesome company! We appreciate the attention to detail and customer service. They were always on time and will hire again."

"Loved working with Zia Restoration team . Previous contractor was incompetent, but Zia provided a detailed estimate, explained the reasoning behind each, and helped us work with insurance to insure we had an agreed approach and costs on all parties parts. Then followed up the estimate process with an on schedule and on budget repair. Could not ask for anything more."