Get matched with top stone countertop pros in Flora Vista, NM

"They made suggestions and stay on budget."

"We had a bathroom remodel.The experience was unpleasant .Sales person Nicolette provided a lot of inaccurate info.We found that the need to pay 80% of the remodel upfront concerning.We have 11 pets and concerned for their safety and stress. Nicolette said demo 1 day installation 1 day floors day 3.Also told crew of 4-5 and bathroom safe sealed useable nightly-not true.The project took 1 month! The bathroom floor was removed with nails sticking out, the walls were torn off left uncovered, large hole in floor left open, toilet sitting in bedroom 2 weeks.We put tarps on ground and garbage bags on walls for safety.Not informed of a 10-14 day delay for the shower walls to be cut. We asked about painting were told we dont paint.We had some mold from shower leak that ruined the door casing it was left off contract for repacement. Contract stated we provide flooring.No mention of baseboards or underlining for LVP.We had to provide the underlying and argue for baseboards.The door casing was cut off at the bottom, an old piece of baseboard was put in place, was told to paint over it looks terrible.Had tile removed and LVP layed caused large gaps under doors looks bad. In May we were contacted by David about a cancelatiion .We accepted the spot needed a Tuesday start all was set.Friday before received call from David saying needed Monday start. Didnt work for us. He got rude & upset didnt understand why we didn't want a lock box. We were not comfortable.On day 1 of construction only 2 people showed, one newbie. After day 9 experienced person pulled from job. Comunication overall was horrible. Scheduling tasks was very chaotic and last minute We felt our project was low priority. Nicolette said she would be supervising, and in contact with us through process. She never called or came by . Window stucco crew was messy and had to come back and redo the stucco because it was too thick and cracked.Some days we had 30 minute notice or night before call .We had to waste a lot of vacation days.We emailed David about this and got no response.We saw the process and theres no way it could have been done in three days as promised by Nicolette Onyx shower pan has 3 areas that are scratched by installation.After quartz shower wall installation we were left with black caukling all over ceiling.There is excess silcone on shower walls. Shower curtain rod was hung higher than standard without asking. After shower head was installed we had a leak on valve controller. During repair it was discovered it was silconed even with hole drilled for it. Later had to be redrilled and hard mounted to the wall. There are scratches on the new shower head. Excessive silicone on grab bar water valve and a large silicone finger print. The base of the shower pan was left dirty and could not remove the stains.. Received no cleaning/care instructions. Received no warranty information Emailed Nicolette and were sent a blurry screen shot of a google article on what to use to clean the walls and base.We used vinegar and dishsoap as suggested and it still did not remove the stains.The walls that were newly built were sprayed with texture.This created over spray onto walls that should have been covered in plastic and protected.One wall looks like it has two completely different textures on it now from over spray.Some of the rounded walls built for the closet keep dropping bits of texture even with primer and paint. We had to argue for a door on our closet apparently doors are not part of a closet.We were not given a heads up about the closet shelves being permanently affixed to the wall or we would have painted the closet before.We waited three weeks for someone to contact us about our final inspection. We then contacted David. He was rude told us common sense should have told you to paint first and over spray is within industry standards and our sales person should have informed us of that.He then agreed to come out but warned us you wont like hearing what i can and can not fix. During his visit we pointed out texture overspray, black silicone on ceiling, silicone on shower walls, and dirty base pan. David was gas lighting us by telling us we keep a very nice home and we cannot expect perfection in a remodel. He offered to send out someone to sand the texture and paint at a cost to us and he did have someone come out to clean the shower and base. He reititerated all the flaws we pointed out are all within industry standards. The base of the shower got cleaned but the walls still full of silcone. We asked about our warranty and he said Home Pros 2 year warranty is better than the manufacture warranty- Delta offers a lifetime warranty. The worker that came to clean the shower base told the office that quartz people need to come out and clean the shower walls, Its been a week and nothing.We haven't been able to use our shower yet due to these issues. Don't expect perfection with Home Pros Remodeling because they will only offer you industry standard."

"The owner is very knowledgeable and kind"

"They offered the best value and price"

"Before you hire Sears Home Improvement (aka **Transform**), you should first understand and consider just how poorly this company treats its customers. Please understand that hiring this company will certainly result in an excruciatingly painful project. I would neither wish nor recommend this negative experience to anyone. I hired this company to remodel my kitchen. Here are some data points from my project: - The project started 66 days after my contractually promised a start date. No communications were given by a project coordinator to indicate delays, leaving me wondering if/when the project would start at all - When the project finally began, a subcontractor showed up and worked for 3 days to completely demolish my old kitchen, and partially install new cabinets. They left me with nothing functional. - The company then proceeded to leave me stranded for an additional 76 days with no sink, and no way to cook for myself. - They failed to meet their obligation to install a temporary sink (as promised in our contract) and missed their obligation of **substantial project completion** by 61 days. - They refused to complete 2 major scope items (plumbing and electrical work) approximately 100 days into the project, citing information available to them on the first day I signed their contract. They initially offered me credits for only half the cost to cover these items elsewhere, forcing a week-long negation process. The subcontractor who actually did the work in my home was fantastic. However, the company overall caused me so much pain and suffering that my new kitchen is not even worth the final end product."

"Excellent, no problems. My car was new the first year I used the service and there has never been any damage during the transports. The men picking up and delivering the car have always been pleasant and cooperative. Both Ely and Guy at United Transport has been highly responsive to my needs. I would highly recommend this company."

"I received an elevator kit and assembled it myself. The instructions were OUTSTANDING! Clear, concise, comprehensive. Hired someone to cut the hole in the garage attic floor and installed it myself."