Sears Home Improvement - Denver Kitchens

Before you hire Sears Home Improvement (aka **Transform**), you should first understand and consider just how poorly this company treats its customers. Please understand that hiring this company will certainly result in an excruciatingly painful project. I would neither wish nor recommend this negative experience to anyone. I hired this company to remodel my kitchen. Here are some data points from my project: - The project started 66 days after my contractually promised a start date. No communications were given by a project coordinator to indicate delays, leaving me wondering if/when the project would start at all - When the project finally began, a subcontractor showed up and worked for 3 days to completely demolish my old kitchen, and partially install new cabinets. They left me with nothing functional. - The company then proceeded to leave me stranded for an additional 76 days with no sink, and no way to cook for myself. - They failed to meet their obligation to install a temporary sink (as promised in our contract) and missed their obligation of **substantial project completion** by 61 days. - They refused to complete 2 major scope items (plumbing and electrical work) approximately 100 days into the project, citing information available to them on the first day I signed their contract. They initially offered me credits for only half the cost to cover these items elsewhere, forcing a week-long negation process. The subcontractor who actually did the work in my home was fantastic. However, the company overall caused me so much pain and suffering that my new kitchen is not even worth the final end product.

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