Get matched with top deck maintenance specialists in Whiting, NJ

"Cesar stated what he was going to do and had before and after photos as I was not going onto my roof. Then he also found other minor items that needed repaired. He was fair on the price of the new items also. Cleaned everything up."

"Prompt, reliable, and professional service. Good communication with Steve via email and Dennis on site before, during, and after the project was completed. Fair price for the job and good workmanship. I have already recommended them to others. I had them replace the railing, treads, and bottom platform of an outdoor staircase leading up to a second story deck."

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I really hate having to give reviews like this.

 

In the early spring, I began contacting companies to get estimates for staining my deck. It was in kind of rough shape as a few years ago some well-meaning “helpers” had varnished the deck instead of staining it.  I had to wait a couple of years to let most of the varnish peel off and I was finally ready to get the job done.

Everett came out as scheduled and did a thorough investigation of the second story deck. He determined that a few balusters, boards and railings would need to be replaced (they had warped, so this wasn’t a surprise).  He told me that he would first need to power wash the deck with an environmentally friendly solution to remove the remaining varnish. After that, some areas were probably going to need sanding, and then after letting the deck dry out for a few days, he would stain all surfaces of the deck with two coats of semi-solid stain. He provided a written estimate, which I appreciated since a few others just gave me verbal pricing. He showed me his large portfolio of past work and I could see he knew what he was doing. Out of all the estimates I received, his was about 50% higher than where all the others came in, but I felt it was worth the additional money to get someone who specialized in deck restoration and had a great rating on Angie’s List.

 

At first everything went really well. We had scheduled the work to begin the first week of May. Of course the weather didn’t cooperate (which I completely understand) and so the work got delayed a bit. Still, his guys came out as they could and when they did the power wash and replaced the boards, the deck already looked fantastic.  At the beginning of June, there was a break in the weather and they were finally able to come out and stain the deck.  The guys showed up around 1 p.m. and started doing some sanding (I couldn’t see where as I work from home and my office is in the lower level of the house and they were working upstairs).  However, shortly after the rest of their crew showed up, I noticed that they stopped sanding. They worked quickly (there were four of them) and by 5 p.m. they were wrapping things up and cleaning their brushes. I went outside to check on the work and noticed that there was a section on the side of the deck that hadn’t been stained. Neither had the underside of the deck (which is fully viewable because it covers my downstairs porch).  I pointed this out and they put some stain on the small part they had missed. They told me they don’t stain the underside because the wood needs to breathe (okay, except they stained all sides of the posts?).  I wasn’t able to go upstairs to view the deck since it was still wet (as were the stairs), but everything looked pretty good to me, so I paid them and they left.

 

The next couple of days the weather turned and I didn’t really have a chance to get outside and look at the work. On Saturday the sun was out again and I went to admire my newly refreshed deck. Surprisingly, I noticed blotches on the stairs and the stain on them looked quite light for it to be two coats of semi-solid stain (which shouldn’t show wood grain). The platform of the deck also looked like only one coat was laid down.  Then I noticed that the posts, while looking darker, had some splotches which appeared to be unremoved varnish. While I was outside, my neighbor came over to admire the work and oddly she said, “Are they coming back to do a second coat?” I told her that I assumed they had done it since everything was settled with them. She said she had been watching from across the street all afternoon and she only saw them go over the upper surfaces one time.  At this point, I pulled out my written estimate to make sure I was promised two coats and I was.  While I can’t verify the truth in her observations, she is retired and so spends a lot of time sitting outside surveying the neighborhood and she would have had no reason to pose that question to me if it weren’t true.

 

I called the office on Monday morning and spoke with the office manager to share my concerns. She told me that Everett was out but would be back shortly and either she or he would call me back. I heard nothing the rest of that day. Realizing they were busy (I’m sure since all the rain in May must have set them back), I waited and called again on Thursday. This time I got their voicemail message and so I left one asking that someone call me back. It’s now Tuesday of the following week and I’ve heard nothing back from them.

After having such high expectations of the quality of their work from their portfolio and their reviews, I am extremely disappointed that now that they’ve been paid for the job, they really don’t care if I’m happy or not. I’m not an overly picky person, but I do like to get what I paid for, particularly when I paid a premium for quality work.  I really would have appreciated the courtesy of a call back and for Everett to come out and look at the areas of concern I have as he was not there when the work was completed.  This is the reason why I’ve given the ratings I have (they reflect the end of the job vs. the beginning). I would not use them again in the future or refer them to friends/family if this is how they treat a customer who has concerns.  The beginning of my experience with them was great, but after they were paid, I seem to have become an afterthought, so I assume my future business isn’t important to them. It’s not like I can’t live with the deck as it is – it does look much better than before the work began – but I cannot recommend them without adding this caveat emptor – don’t pay them for the finished work until you’ve had a chance to check it after it has dried. Stupidly, I trusted that they would stand behind their work, but I was obviously mistaken.

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"Derek is a very eager business man who is eager to do the work for you.  He wants to make sure you are pleased with the work at what I thought was a very reasonable price.  He did high quality work and let us know if there were any issues he would be glad to come back and fix things.  We left Derek the password to our gate and he came and did the work while we were at work and this was a great convenience for us.  He was a very clean worker. All in all we felt the deck looks great."

"Work was fantastic. Response time was immediate. They came to house to give quote I accepted and they began work immediately finished the job in one day and just needed to stop in 2 consecutive days in the morning to finalize as the patch work needed to dry. Repair was a 4’ tall by 3’ wide upside down T shape draywall removed due to leaking plumbing. Wall had curve and needed to match perfectly for trim to fit back on and not show the lines of new drywall. Wall looks as good as new and no repair can be seen after painting. Could not be happier with the entire experience."

"I received a phone call and was able to get an appointment on a Saturday. Jenkin and Hasan were the gentleman that did a walk through of my property. They were professional and to the point. I received my estimate within two hours on a Saturday. Very impressed! They were able to accommodate me with an install within a week. Jenkin was very accommodating and quick to respond to my questions. He was also a big help with a very last minute change in fence layout. His crew showed up introduced themselves and started to work. They also were very professional. They took away the old fence after removal and cleaned up after themselves when done."

"They were prompt, and they did an excellent job.  The gutters had not been cleaned for some time, and they cleaned them out and  cleaned all of the debris that fell on the lawn and on my back deck.  They were thorough, polite, and concerned with my satisfaction.  I would definitely hire them again, and I have already recommended them to my neighbors.  I also needed sections of the house power washed, and they were able to accommodate me and cleaned this as well.
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"Excellent work and reasonable pricing. Andres and his team were very professional and meticulous. The deck came out great and the overall painting looks flawless. As Andres promised, the preparation was well done and had produced great results. His team was careful in protecting my property and were very friendly and accommodating in handling all of my requests. They really went out of their way to earn my satisfaction. Would highly recommend."

"Scheduling the appointment was very easy and they were responsive. They were able to come the next day. I was not able to be there, but my neighbor was home and said that things went well. When I came home and after everything had dried, I could see areas where there dirt streaks had been left and they didn't get under the deck but for the price it did make the house look better. I would hire again if I was there in person."

"We are extremely happy with the services provided! Our house and deck look fabulous. We will definitely use Reflections window and gutter cleaning again."