Decks by Murray, LLC

"Larry, We would like to thank you very much for your feed back we are so truly grateful you took the time to express your thoughts to us. We understand your disappointment with the project process as we share the same feelings when projects do not go as initially planned. The custom windows, which were delayed by the manufacturer and were beyond our control in terms of timing. The ripple effect does make it's impact in this case. During the window wait, we worked on other projects to ensure our business health and growth, and when the windows were ready, we did have to complete the necessary open items on those projects to secure safety before returning to yours. We completely understand that is not ideal for your projects timing and we want to acknowledge your right to be disappointed but want to ensure this was not our ideal outcome either. In addition, while working on the project, we were aware of the necessary tasks that were open and needed to be completed but they had to be sequenced in a way to have a proper outcome. You previously expressed understanding of this situation, and we apologize for any misunderstandings. We want to stress again how much we appreciate your feed back. Constructive criticism is essential to our ability to grow. Our commitment is to continuously improve and provide you with the best service possible. Your satisfaction is our priority and we are so pleased with the final product of your project and we will have it featured in our projects for other potential clients to refer to when investing and reviewing for there own projects. - Decks by Murray Team"

"Mike, We thank you so much for your review! Working with you and your wife has been so wonderful! We hope you enjoy your new outdoor space and look forward to our future relationship!! Decks By Murray."

"Norma, Working with you was amazing! We are so happy you are enjoying your new outdoor space! Decks By Murray."

"Debbie, Working with your community has been a delight! All of the owners are so happy and that makes us so happy! We appreciate the opportunity to be a part of your project!"

"Gene, This review is disheartening. We bent over backwards to do so many extra things to make you satisfied with your project. It was a huge project, and we did our best to accommodate your daily changes and to work around your physical interferences to the project while it was in progress. I apologize that we could not come to an agreement at the end, but it does not warrant this type of review. We wish you all the best in your future endeavors. Decks by Murray, LLC"

"We are sorry you feel this way. Decks by Murray does not accept any payments without a signed contract first as was the case with your contract and deposit. Unfortunately, the delay was mostly due to waiting for the demolition company you hired to knock down your garage before we can replace it with the shed. All the work in the contract was completed and approved by you. We hope you would reconsider your rating and review. Some of these comments are untrue and can damage the reputation of our company. We appreciate your business nonetheless..."