
Penguin's In-Ground Pools
Penguin's In-Ground Pools
We are an in-pool company that offers the comfort of dealing with a small company and the resources of a corporation. Our team has over 25 years of experience in building, servicing, and repairing in-ground pools
"I called to hire Penguin and have them come to my home for a service call. I spoke with Larry and explained the issues I was having. He offered to come out for service call but suggested I try a few DIY things first. For several days I would try something he suggested, and then then call back to speak with Larry about what, if anything, changed. Each time he would spend whatever time on the phone with me that I needed, evaluating what I told him and explaining what to do next. And at the end of each call he would insist that I call him back for an update. Eventually with his expert guidance, I found multiple sources of air leaks in the system and was able to repair them myself. It ended up being a few gasket leaks and a worn out drain plug on the motor housing, not a leak in an underground pipe or fitting that would have required ripping up a new paver pool deck we had installed last year. Not only did Larry save me the expense of a service call and tons of potential work, he taught me a bunch of new ways to diagnose and address future issues. I feel like I went to pool school and Larry was my favorite professor. The level of customer service Larry offered was absolutely outstanding. I did not actually 'hire' Penguin, but if I or anyone else I know needs a pool installation or repair service in the future, I know EXACTLY who I'll be calling. Larry alone earned Penguin a loyal customer for life and he didn't even have to get a finger dirty. My sincere gratitude to Larry and Bravo Penguin!!!!"
Ron P on May 2018
We are an in-pool company that offers the comfort of dealing with a small company and the resources of a corporation. Our team has over 25 years of experience in building, servicing, and repairing in-ground pools
"I called to hire Penguin and have them come to my home for a service call. I spoke with Larry and explained the issues I was having. He offered to come out for service call but suggested I try a few DIY things first. For several days I would try something he suggested, and then then call back to speak with Larry about what, if anything, changed. Each time he would spend whatever time on the phone with me that I needed, evaluating what I told him and explaining what to do next. And at the end of each call he would insist that I call him back for an update. Eventually with his expert guidance, I found multiple sources of air leaks in the system and was able to repair them myself. It ended up being a few gasket leaks and a worn out drain plug on the motor housing, not a leak in an underground pipe or fitting that would have required ripping up a new paver pool deck we had installed last year. Not only did Larry save me the expense of a service call and tons of potential work, he taught me a bunch of new ways to diagnose and address future issues. I feel like I went to pool school and Larry was my favorite professor. The level of customer service Larry offered was absolutely outstanding. I did not actually 'hire' Penguin, but if I or anyone else I know needs a pool installation or repair service in the future, I know EXACTLY who I'll be calling. Larry alone earned Penguin a loyal customer for life and he didn't even have to get a finger dirty. My sincere gratitude to Larry and Bravo Penguin!!!!"
Ron P on May 2018