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"SCAM OPERATION! DO NOT USE THIS COMPANY. They were sub contracted by Weidner's Energy Service (in case you need Weidners service you know who they are giving you). The repair guy was prompt and curious. HOWEVER, due to him being new (as he said). He kept on calling this sales guy up on phone and walking away alot with the calls. He said a part in my heating unit was shot and they would not be able to order the part due to heater being old. Of course , I panicked because I needed this fixed. So he said i needed a new heater. He got on the phone with the salesman. This sales man asked me how old i was and do I have any intentions on moving because of what he wanted to sell me. Really, I never heard any sales person ask this question...ever! I never told him my age. He had a new unit with a 15 - 25yr for 7129.00. Then he offered me another unit for the same amount of years new but slightly scratched for 6485.00. He also said they wanted a 500.00 deposit. The service call was 125.00, wrote the check out for the service call and they said they will deduct it from the 500.00. Len, who was the repair guy wrote me up the invoice and the waiver agreement. He said IF I CHANGE MY MIND REGARDING THE HEATER, THEY WILL BRING BACK MY OLD ONE AND PLACE IT BACK. Throughout this whole ordeal, i was having doubts . I should have told him I will get back to them on my decision and call other places, however, this sales guy was so pushy and I was so beside myself, I didn't listen to my gut feelings. Len said he was going to start to take things apart so it would lessen time for tomorrow. He only took with him the cover of the heater and the pvc pipe that connected to the heater. As soon as he left, I was so uncomfortable with this whole thing, I immediately called Len back to return the pieces he took. He said he would get back to me. I got a call shortly after that and it was the rude salesman. I told him I have a change of mind and i wanted my pieces he took back. This was within minutes of when the repair guy left. The salesman told me that HE CAN NOT BRING BACK THE PART BECAUSE HE TOOK IT TO THE SCRAP PLACE! HE JUST LEFT! WHERE WAS THE SCRAP PLACE ? IN MY BACK YARD???? Then this arrogant salesman told me that I will be charged 500.00 for taking the part away to scrap!!! i said to him, the repairman told me that they would return everything if I decided on not wanting a new one. Thank goodness they didn't take the heater away only the two pieces that if I wanted to get rid of them , my garbage man would have taken it. I told the salesman I didn't want the heater anymore and I said a vulgar word along with that conversation. I have all the phone calls documented and everything along with pictures that I will be reporting to the Better Business Bureau. Besides, the contract that was written up , was not even signed by an authorized person. Again, this company is a SCAM. You can get a BRAND NEW HEATER WITH THE SAME WARRANTIES AND WHAT THEY OFFER FROM ANOTHER COMPANY ALOT CHEAPER. This salesman said If I find another company who charges cheaper, to get there written document and Action will reimburse the difference in cost. I HIGHLY DOUBT THAT. They will find some other way of not giving you the money. So this salesman said he is going to bill me 500.00 for something that could have been brought back which 125.00 was already paid."