Get matched with top foundation drain installation pros in Newport, NH

"I strongly caution anyone considering doing business with this company. I gave them a deposit of $4,428.65, and when I canceled a week later they kept almost $900 of it even though my service was not for another 6 weeks. You do sign a very simple, clearly stated document that says, “Should you cancel beyond three business days, you understand your deposit is non-refundable. Northern Basements may choose to refund depending on cancellation circumstances.” I fully acknowledge that I canceled a few days outside that window, but I hoped an honest company that cares about customers and referrals would choose to provide a full refund. I am a sucker for hoping that. They chose to risk my impression, referral and review for $885.53. If nothing else comes out of this, I hope everyone reading at least goes in knowing that this statement on their contract is a real threat and your deposit is hostage. Even Airbnb’s offer full refunds on deposits within just a few days of people’s arrival date. 3 days to cancel with service not scheduled for 6 weeks out, “C’mon man.” No materials were used. No service workers’ time was taken. The manager justified the 20% withholding as credit card fees, restocking fees, time and resources for the estimate, and administrative fees. I wholly accepted responsibility for the credit card fees and time of Paul, the gentleman who performed the assessment, and I offered to settle at 10%. I still believe any reputable company would have provided a full refund at this point in a project, or at most deduct the credit card fees, because nothing more went into this beyond what would have normally been a free estimate. The further arguments the manager made for the additional fees were the scheduling of their team and allocation of materials for my project. Complete nonsense, especially when the project was not set for 6 weeks away. Because they had my deposit hostage, they had control of how much they decided they wanted to keep, it was completely arbitrary, and they kept almost $900 of my money without providing anything. If they wanted to cover their credit card transaction fees, fine, at most 6%, but the rest is absolute robbery. The only solace I can find in this loss of almost $900 now is that I didn’t spend another $13,000 with them. I tried to call Paul after speaking with the manager to ask if he could do me a favor and try to reason with the manager on my behalf because he seemed like a nice enough guy. No answer. No call back. I will never seek out this company’s services again and I will actively discourage others from doing so but, based on my experience, I expect they really don’t care."

"Jeff Lemire was awesome to work with! He showed up on time, the price was extremely reasonable, and he was very professional throughout the whole job. He kept us in the loop the entire time, was super responsive whenever we had a question, and clearly knows his stuff. Overall, it was a great experience and I’d definitely recommend Jeff to anyone looking for reliable, quality work."

"I am so happy that I hired One Eleven Developers and couldn't be more pleased with the outcome of the project. These guys are very knowledgable and experienced. They took pride in their work and worked hard to bring my vision to fruition. They took pride in their work and my personal satisfaction with the job really mattered to them. They listened to my ideas and offered their own suggestions based on their years of experience. In addition to their skill they were a delight to work with, they were respectful, friendly, communicative, they worked hard to keep costs down and kept me informed! I've already recommended them to a friend and hired them for more projects! If you end up choosing One Eleven Dev. you won't regret it!"

"They were great - arrived on time and finished the job quickly"

"Yvette personable and knowledgeable. And honest. I had a great experience and would hire him again. I highly recommend him!"

"It took much longer than expected, but they were so much more reasonable price wise, it was worth the wait."

"Timely and quality work"

"Long Home did an awesome job installing my new shower, vanity, and bathroom floor. It looks beautiful!"

"Beware and be absolutely sure you ask them the right questions before the work begins. We were ignorant and trusting both big mistakes with these guys! "

"George was a great help. went out of his way to make things happen"