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"I have had the best experience with Gibraltar, and I cannot say enough about the people who work there and the product itself; we love our pool!! Itâ s given us a lot of joy this summer with friends and family. But foremost for my review is the people who I have interacted with since we purchased the pool in the summer of 2020- they are awesome. Really the best. I have not seen customer service like this at another company in a long time. We put in our new pool last November for a deeply meaningful reason for our family and I ended up talking with the CEO and shared with him the reason. He was so awesome and wrote me such a sincere, kind, and genuine note. From the CEO to the college kid on the floor and everyone in between- I have been so impressed with their patience, knowledge, friendliness, and professionalism. Iâ m so appreciative to Peter, Ellen, Grace, Ana, Jason, Keith, Jim, Ryan, Wayne and Jim. They have all been so incredibly awesome to deal with, and I feel like I am working more with a family than a huge company. Itâ s amazing they employee so many people who are each individually so helpful. You can tell the owners really care about how their store is represented and that they care about the quality of their work. We (like several other families) decided to build our pool during quarantine in 2020. There were delays that no one could have foreseen because the supplies were impossible to get for months- but that was no oneâ s fault, no one could have guessed we would be in a pandemic, and that the demand for pools would go up so much. So, even though there were delays, we understood, and Gibraltar did everything the could to get our pool built as quickly as possible and to make sure it was open for the summer season of 2021- and it was. I was sad to see reviews that said they took too long- I honestly just donâ t think it was fair. Who could have foreseen the impacts of a pandemic? So, for us, the delays were what they were, and we appreciated that they did all they could, with what they had to work with, and kept up updated along the way. I would highly recommend Gibraltar to anyone who wanted to put in an awesome above ground pool and have superior customer service."

"In May of 2020 this company installed a pool deck with stairs that attach to our home. The cost of the deck was an out $15,000. I have invoices to support the amount. After completion of the deck, there was an overflow cap that was partially installed, they were supposed to come finish it after the summer season. That never happened. The following March, 2021, I reached out to the company because I noticed flaking, spalling and ask about the cover. I was told that there was an issue with the sealant used, happened to other clients, needed to find out how to remedy. After asking about the fix throughout that summer, it now became a story that he noticed the concrete flashing as it was being poured. He stated that he contacted ******************************* and they said it should be fine no real issues. I reached out again in October 2021 and he now said that he would have to rip out the whole thing the following spring. And that ****************************** was going to cover the cost of the concrete. Spring of 2022, I was horrified to see the flaking, s falling, substantially worse and Cracks throughout the deck. Was put off again, needed to talk to concrete company. I subsequently reached out to that concrete company to confirm that they were on board, and I got a very angry message that I messed everything up and they would have to work hard to mend that relationship. To this day nothing has been fixed. It has been an emotionally and mentally exhausting situation. Do not use this company!"