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"I have had Cox for internet services for years and in December of 2019 was going to switch my cable over to them from DirecTV. On 12/16/19 the Cox tech came to my house to do the install, after disconnecting everything including my current Cox internet he said he couldn't do the install and another tech would need to come out and do it. At that point I asked him if we at least had working cable and internet as my wife has an in home daycare and I usually work from home, he assured me we did and packed everything up and left, however we did not. I called Cox on 12/16/19 and asked for someone to come out and hook stuff back up and was told they could not so I said forget it just cancel the cable and phone, leave the internet and I will figure out how to hook it up. On 1/21/20 I received a $300+ bill from Cox and called to see what was going on as my bill should be for $112 for just internet. The person on the phone said it was for cable, phone and internet, after over 45 minutes on the phone he said he got it all fixed. On 2/18/20 I received another bill, this time for $711.20. I again called to see what was going on and this time I was being charged for equipment that was never installed and never in my possession, after an hour on the phone they said they escalated it and I would here something back by 2/21/20. That never happened and today 2/28/20 my checking account got hit for the full $711.20, I again called and one person started telling me it was from equipment from 2018 and not 2019 but I let her know that I had the return receipt from 2018 and when the supervisor came on she went back to 2019. I have all 5+ hours of these conversations on recording for proof that they flat out stole my money."