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"Kept the appointment, provided information regarding what the evaluation include and estimated cost up front. Explained the procedure for Asbestos sample collection and testing. Timely sent report via email."

"Inspection and Summary went well but homeowner decided not to have work done.
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"The service was quick and they were nice. They were pleasant to talk with and I enjoy what they are doing and everything was fine."

"The plumber was very thorough and did an excellent job."

"John was very professional in his initial presentation regarding the roof coupon we bought on Angie's List.   We subsequently decided to go ahead and use his company for the other services listed above.  Since this review entailed more than the initial Angie's List Coupon, the contractor indicated that he would email me how to break out the Angie's List review into separate jobs, but did not and so it is all combined.
Roof 1.The crew was unfriendly and very sloppy- we had nails and single material left on our driveway and gutters- we paid for a home inspector to inspect the work - the resulting report indicated that the industry standard requires a  space between the garage roof and the house siding and that this was not done properly - when we brought it to the attention of the contractor he readily agreed to fix the situation.  The correction required flashing and a gap increase which was done by shortening the siding and roof shingles in that area.  That work was uneven and required 2 additional trips, one to correct the uneven line and one to paint the exposed edges.
2. Siding replacement -  we had the contractor and his crew back to our house or on the phone at least 4 or more times to  give additional estimates for rotten siding.-we incorrectly assumed that all the major areas of damage would have been noted by the contractor and included on the original bid for the job.  Some areas required up to 10-15 new boards.   These additional areas cost several hundred additional dollars.
3.  House painting, deck pressure washing and stain, siding repair, and wood repair - I gave the wood repair of my front porch and my windows an A 
House preparation for painting - the pressure washing was done without any regard for covering my foundation landscaping and there was damage done by the clorox as evaluated by Davey Tree -  the painters also broke several limbs off an existing 2 store pine tree,  2azaleas, and a mature butterfly bush.  The owner would have agreed for the tree to be cut back off the garage wall but the other damage was just sloppy work.
The house overall looks very nice - A  
 The problems with the painters were over the top with them arguing with us at several points in the project. They painted the actual window panes from a lack of taping and/or skill and they painted into several of the window tracks that caused difficulty getting the windows up and down. The painters also sprayed fresh paint 4-5 feet onto both sides of the garage roofing.  We had to bring all these problems to the contractor's attention rather then him monitoring his crew.  The problems were satisfactorily corrected, but the exterior projects took weeks and weeks to complete.
4.  The deck was not pressured washed before the new stain was applied and the owner brought this to the attention of the contractor as well as the lead painter, before the first stroke of stain was applied.  The contractor agreed it was not done.  They did not want to remove the stain and offered to replace the deck floor, which they did, but it was not in bad shape to begin with.  The owner withheld $500 from the final payment for the completion of the deck power washing and restraining.  
5.  Rehanging the cabinets and doors - A  
Recently discovered problem - the painters used our gas and offered to refill the gas tank which we thought they had done.  This spring when this owner filled the riding mower with that gas, it completely stopped running within a few minutes.  The service call of $149  indicated that the mower had a gas tank full of water.  There would have been no way the water was the fault of the owner as the mower had been stored inside the garage after mowing season, which was before the painters completed their work. I notified the contractor of this situation in addition to the damaged landscaping.  Four weeks ago I gave him two weeks to respond and as of this writing he has not.
The contractor is a very nice person and easy to deal with, but does not oversee his subs. We had the contractor's word, before signing the contract, that he was hands on and would be on site often to monitor his crews.  The only time he came on site was if we called.  


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"Mr. Ross arrived early for the appointment.  He was very professional and courteous.  It is hard to find where water is coming in, especially if it is not there for you to see.  He examined the basement and I described the situation.  He replaced the downspout and filled the ground with six bags of rocks.  However, there was another rain and I discovered water was still coming in the basement.  He immediately came out and because I left the water on the floor, he could see that it was merely water that was coming in around the sides of the door and then repaired it.  That night there was a heavy rain, but there was no water in the basement.  Job was completed and the cost was very reasonable.  I plan to use him when I locate to my new home.  I have already given referrals to my friends.
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