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"Service went very well"

"Cancelled all services with Blanton as well as this well pitched Wow Service Plan. Was given a good pitch about services provided. However, after scheduling twice for services provided by service plan, only to have them cancelled and told need to reschedule. Today is was need to reschedule because they are anticipating (four days from now) a high volume of emergency calls due to cold weather and freezing temperatures. What cold weather? 52 and 43 at night are not freezing temps; 69 and 67 daytime are not freezing temps. So you reschedule appointments four days in advance with no actual justification or confirmation the day of of what you think might happen? Sounds more like laziness or a reason not to fulfill appointments made almost two weeks prior. Second, why have an online system that allows you to book an appointment and date but when you call to complete the appointment process, tell us that the dates that show on the calendar as “available” don’t actually mean they are available? The lady I spoke to said they are run by two different departments. Sounds like you need to update your systems and booking process that actually shows dates of availability so customers don’t waste time picking a date that isn’t actually available and waste time. Or get rid of calendar option altogether so you cannot select a date that isn’t in “real” time."

"Too expensive"

"They did fine"

"My experience was excellent, from initial call to completion of the work. Great team that showed up on time, conducted themselves well, and were committed to their work. Austin F. Conducted a thorough inspection and proposed a multistage plan to repair my crawlspace. I was especially happy that an engineering firm prepared final inspection and drawings for the county permit process. John, Austin, Taylor, and Chris worked very hard for three days, even in the rain and cold. Great company and people."

"Quick, respectful, and very knowledgeable. Knew what the issue was before actually checking"

"Starting off things were good such as time and services. He showed up and worked pretty much every day he was supposed to. As things started to progress, he started to add more and more stuff to the list of things that needed to be completed. Some stuff I felt like he was just trying to get more money out of me. Then he started to do stuff that I did not approve of him doing, such as removing my water heater and trying to remove the dishwasher. He stated that they both needed to be replaced so he removed them, even though I never gave him permission to. He also refused to show me receipts for the material, and said he would just give me his tax id instead. When things started to get closer to the end, I became more skeptical of the things he was doing. I told him that I was going to hold off payment until I looked at the house and wanted to make sure things were all done and were correct. He then threatened to put a lien on my house if I didn't pay him right away. I didn't want to create bad blood with him just in case there were things in the house that needed to be redone or something, so I paid him. I then sent my grandson to go look at the house and that's when he told me the house was unfinished, and poor-quality work. The drywall patches that he did weren't correctly done. He didn't sand them down so now they bulge from the walls and are very notable. He didn't sand and prime the walls before he painted so the new paint is already flaking and bubbling. He didn't mask off the house so now there is overspray all on the countertops and cabinets. Lots of minor detail work wasn't completed such as, caulking gaps, painting nail holes, and etc. the baseboards aren't painted at all from 1”-2” from the bottom of the floor up is completely untouched and looks bad. The crown mold wasn't caulked and has gaps between transitions. Bathroom mirror and light fixture was never re-installed. door, and knobs were not installed. Wall outlets weren't put back in place nor was the drywall around it replaced. In the kitchen the old backsplash was removed and painted but never sanded so it looks bad and rough. I am super unsatisfied by the final results of this project. After spending almost $10k I expected way more. I would like things done correctly or I would like a refund for a portion of my money."