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"Cancelled all services with Blanton as well as this well pitched Wow Service Plan. Was given a good pitch about services provided. However, after scheduling twice for services provided by service plan, only to have them cancelled and told need to reschedule. Today is was need to reschedule because they are anticipating (four days from now) a high volume of emergency calls due to cold weather and freezing temperatures. What cold weather? 52 and 43 at night are not freezing temps; 69 and 67 daytime are not freezing temps. So you reschedule appointments four days in advance with no actual justification or confirmation the day of of what you think might happen? Sounds more like laziness or a reason not to fulfill appointments made almost two weeks prior. Second, why have an online system that allows you to book an appointment and date but when you call to complete the appointment process, tell us that the dates that show on the calendar as “available” don’t actually mean they are available? The lady I spoke to said they are run by two different departments. Sounds like you need to update your systems and booking process that actually shows dates of availability so customers don’t waste time picking a date that isn’t actually available and waste time. Or get rid of calendar option altogether so you cannot select a date that isn’t in “real” time."

"It went very well. Took a bit longer than expected. Only because someone took his puller, but he pushed through and got it done. What was really nice is that even though a mix up occurred and the unit didn't get registered after it was installed as this was new construction with a custom builder. Dolan honored their 10 year contract."

"Too expensive"

"Overall experience was great."

"Our project was to replace a deck with a new larger one and build a roof over it. I was nervous about hiring a contractor but Hugo was recommended by a friend. « Go with Hugo, he did a superb job of carpentry in my house ! ». I am so grateful to her! I did hire Hugo. As for his work, the words “top-notch”, “first-rate” come to mind. He and his crew are outstanding professionals. The whole construction was done with such care and proficiency. My husband and I are delighted with the result. Hugo’s work was not inexpensive but I did not want to end up with a car port ! Considering that we got exactly what we wanted, with the quality of both material and workmanship, we felt it was a fair deal. Also, I appreciated Hugo’s passion for his own work and the advice of an experienced builder. As a bonus, he was completely trustworthy, showing up when he said he would, meeting all date-lines, explaining small delays while waiting for Inspections from our County, etc… and taking care of “everything”, like permits or attending to last minute requests. And then, there is another aspect of the total experience: giving us peace of mind instead of worries.. That, to me, was very valuable."

"perfect! total professionals"

"Quality Service Today replaced my septic tank and the drainfield. From the beginning I felt at ease with the process thanks to the awesome customer service I received. When it was time for the installation the technicians kept me informed the entire time and answered all of my questions. I know who to call for any of my plumbing or septic needs."

"Still waiting for a call back after initial visit. They were to move forward but no time schedule yet and A/C not working. As of now, this looks like 4 days of wasted time as I am not sure their customer service exist. The lady this morning said she would mark as urgent and get to a manager. You would think a simple call to a customer explaining backlog or schedule repair date should not take more than 5 minutes. Will give them until later today and then move on..."

"Mike was great to work with. He gave me a fair price, didn't try to oversell me and was very knowledgable. He was quick to come by for a FREE quote and quick to schedule the service. I felt like the time the service took was legitimate and that he took care to not damage my home. I would highly recommend Modern Plumbing of the Triad and will definitely use them again when I need plumbing work."

"Work was scheduled and completed promptly. Excellent communication & work from beginning to end."