Get matched with top retaining wall installation pros in Lowgap, NC

"Great Customer service with reasonable pricing"

We take great pride in our experience, expertise, quality, and customer service that we provide to meet the consumer's needs. It is our mission to provide excellent workmanship and complete customer satisfaction from start to completion of a project. In order to understand the needs and expectations of our customers, we take great care to work and communicate with every customer in a professional manner. Our reputation is\nbased on service, safety, and quality, regardless of how large or small the job.

We are a locally owned and operated company that values honesty and integrity and treats your home as if it were our own. We offer a variety of General Contractor services that are customizable to each individual project. You will find us to be competitively priced, paying close attention to the details of each and every project that we are involved with. We look forward to building lasting relationships and guarantee your satisfaction!\n\n

"I was impressed on the first meeting to discuss project. Cruz Hardscapes arrived totally prepared to start and finish the required work. 2 days from start to finish and we had a beautiful, functional, and well made sidewalk. Will definitely work with Cruz Hardscapes for any future projects."

"They did excellent. I was very pleased with them. They were always on time."

"Very well except one of my trees died. It was an expensive miniature magnolia. He would not replace or discuss giving me a break on a replacement."

"Michael and his team built a 80 foot long 5 feet high retaining wall for us - and he even added decorative stripes in the wall. He calculated the drainage needs perfectly, and the wall looks amazing."

"The work is beautiful. Joe is professional and responsive and a pleasure to work with. I would recommend him."

"The first person that they had come out to my home was an unscrupulous individual who tried to defraud both me and the company he was working for.  The owner, Billy Bussey, was very apolegetic and even offered to fix the shoddy work that was done by him.  The workers came and the three of them worked extremely h****** everything that they did.  They were here until very late on the final day of work.  
I was under the impression that someone would walk me through everything that was done to see if I had any issues.  Instead, I was just notified to pay the remaining balance.  When I said that I had an issue with the way the retaining wall was left, they said they would come out and look at it.  They then said that they did not see any issue with the wall.  The original wall that had been removed ran along the driveway and then turned to form a 90 degree angle.  The new wall only went along the driveway but did not turn so the dirt was falling out and mud was running down the side of the garage.  When I asked about this, I was told that they had completed the work exactly as it was written in the contract that I had signed.  I tried to explain that two sides of a retaining wall were removed but only one replaced, the owner began threatening a lien on my home if I did not pay the balance.  When I explained that I never said that I was not going to pay the balance, I just wanted to know why my retaining wall was no longer retaining the dirt, he made an appointment to come out and see it.  Both he and his foreman came out and fixed it by making the wall shorter and curving it in.  I have since went and purchased some rocks to put over the remaining dirt so that, hopefully, I do not get mud down the side of the garage when it rains.
I signed the contract in early June and the work was not done until late August.  That was a bad time for me because work had started and it was extremely difficult to get in contact with anyone over the phone.  There were a few things in the contract that were not done but because they worked so hard to fix the mess left by their salesman, I did not make a fuss about them.  The contract called for a Japanese Maple to be moved but then I was told that the timing was wrong for moving it, even though the contract stated the time of the planting.  The front of the home was supposed to be power-washed but was not.  But as I said, they tried their best to appease.  I think there needed to be better communication between the salesman and the workers and that would have avoided issues such as the plants being too close to the home, not ordering the correct number of stones to complete the retaining wall and not doing the power-wash.  In the workers defense, they worked very hard to fix the deck that was incorrectly cleaned and then stained anyway.  The rogue salesman took all the money for that and so the company went above and beyond to fix that issue.
I am not sure if I would use the company again.  My experience had a few negatives and the only wow factor I had was with the retaining wall but it was incomplete.  Telling me that the work was performed exactly as was stated in the contract is a cop out.  It was obvious to me that the wall would not retain the dirt without another side so it should have been obvious to them.  I should not have been the one to point that out.
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"Awesome,called short notice Shane was there next day!!!!"