MyNewFloor.com
1820 Westinghouse Blvd Ste L
MyNewFloor.com
1820 Westinghouse Blvd Ste L
Customers say: Terrific value
456 local quotes requested
20 years of experience
A premier flooring company in the Carolinas, MyNewFloor.com was founded by a talented, design savvy professional with 15 years of experience in designing and installing a variety of flooring products. Our company is built on the principles of honesty, quality, craftsmanship, and a sincere effort to provide 100% customer satisfaction! You can be sure that only our professional, knowledgeable and experienced installers will complete all the work for you. We do not sub-contract any of our projects.
"I don't recommend this company at all. They call themselves professional installers and have quality products. They installed Mohawk Ultrawood floor at our home saying that it is a premium grade product and does not make any noise/sound even being a floating floor. I chose their product after getting their assurance about the feel and the noise but after it is installed it makes a hollow sound when we walk on the floor. After installation, they mentioned it does make a sound when we walk since it is a floating floor. They hid the facts and lied to me to sell their product. Their work is also not professional. I have to call them multiple times after the installation is done for repairs. They left gaps in multiple places and damaged walls while laying the floor. On top of that, they have filed a lien on my property since I was holding their payment while negotiating the quality of the wood and the installation issues. Even though I told them I was ready to pay the remaining balance amount and requested them to address the floor noise issues, instead of fixing the issues they fielded the lien on my property and forced me to make the payment without addressing the issues that had resulted due to their product/installation defects. I got staircase replaced with oak wood and that job was also not done as promised. It makes a cracky sound when we step on the stairs. I made the complaint about the noise and the response from the installer is that our steps were not installed properly by the builder. They find all possible reasons to prove your existing floor/stairs are bad. There was a broken step under the carpet earlier and installer installed the new stair tread on top of it just like that and did not even bring that to our notice. The frame underneath the oak tread made the oak tread sink and to fix that issue again we had to pay to the flooring company. The stain that we got on the stair tread is also not done professional way. We did choose almost close matching with the floor (Hickory wood) but the polishing guy hired by this company could not get it exactly what we chose. The company declined to correct that issue too. There are multiple issues with their products, service and installation. I spent $23,000 for the project hoping I would have peace of mind after the installation but since the day after installation everyday morning when I stepped on the floor, I felt like I should have not gotten this new floor at all. My old floor was 2000 times better than this new one. I don't recommend this company and I have already circulated my feedback in my community where I live and in my neighborhood and with friends and family. I strongly DON'T recommend this company. They promise several things and speak sweet words until they get your contract signed. Once you sign the contract, their tone changes. This is based on my real experience and if anyone wants to see their work in real, you can visit our place to verify their work, if you wish to."
Jithendranath S on August 2024
A premier flooring company in the Carolinas, MyNewFloor.com was founded by a talented, design savvy professional with 15 years of experience in designing and installing a variety of flooring products. Our company is built on the principles of honesty, quality, craftsmanship, and a sincere effort to provide 100% customer satisfaction! You can be sure that only our professional, knowledgeable and experienced installers will complete all the work for you. We do not sub-contract any of our projects.
"I don't recommend this company at all. They call themselves professional installers and have quality products. They installed Mohawk Ultrawood floor at our home saying that it is a premium grade product and does not make any noise/sound even being a floating floor. I chose their product after getting their assurance about the feel and the noise but after it is installed it makes a hollow sound when we walk on the floor. After installation, they mentioned it does make a sound when we walk since it is a floating floor. They hid the facts and lied to me to sell their product. Their work is also not professional. I have to call them multiple times after the installation is done for repairs. They left gaps in multiple places and damaged walls while laying the floor. On top of that, they have filed a lien on my property since I was holding their payment while negotiating the quality of the wood and the installation issues. Even though I told them I was ready to pay the remaining balance amount and requested them to address the floor noise issues, instead of fixing the issues they fielded the lien on my property and forced me to make the payment without addressing the issues that had resulted due to their product/installation defects. I got staircase replaced with oak wood and that job was also not done as promised. It makes a cracky sound when we step on the stairs. I made the complaint about the noise and the response from the installer is that our steps were not installed properly by the builder. They find all possible reasons to prove your existing floor/stairs are bad. There was a broken step under the carpet earlier and installer installed the new stair tread on top of it just like that and did not even bring that to our notice. The frame underneath the oak tread made the oak tread sink and to fix that issue again we had to pay to the flooring company. The stain that we got on the stair tread is also not done professional way. We did choose almost close matching with the floor (Hickory wood) but the polishing guy hired by this company could not get it exactly what we chose. The company declined to correct that issue too. There are multiple issues with their products, service and installation. I spent $23,000 for the project hoping I would have peace of mind after the installation but since the day after installation everyday morning when I stepped on the floor, I felt like I should have not gotten this new floor at all. My old floor was 2000 times better than this new one. I don't recommend this company and I have already circulated my feedback in my community where I live and in my neighborhood and with friends and family. I strongly DON'T recommend this company. They promise several things and speak sweet words until they get your contract signed. Once you sign the contract, their tone changes. This is based on my real experience and if anyone wants to see their work in real, you can visit our place to verify their work, if you wish to."
Jithendranath S on August 2024
