Empire Today - Charlotte logo
Approved Pro
Approved Pro

Empire Today - Charlotte

Wood Flooring - Install or Completely Replace, Laminate Wood or Stone Flooring - Install, Vinyl or Linoleum Sheet Flooring or Tiles Installation,

About us

Empire Today®, known for its famous 800-588-2300® jingle, has been a leading provider of installed home improvements and home furnishings for more than 60 years. Empire® offers quality, name-brand carpet, hardwood, laminate, tile, vinyl, and window treatments to both residential and commercial business customers. Empire provides shop-at-home convenience and on-site consultations, quality products at great prices, and professional installation, even as soon as the Next Day* to 75 of the largest metropolitan areas across the United States. With more than three million satisfied customers, Empire Today is dedicated to customer satisfaction. *On in-stock carpet and flooring styles only in select areas. Excludes floor prep.

Business highlights

Se habla espanol
66 years of experience

Services we offer

Carpet Flooring, Hardwood Flooring, Laminate Flooring, Tile & Vinyl Flooring, Window Treatments

Amenities

Free Estimates

Yes

Warranties

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.0113 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
60%
4
18%
3
5%
2
4%
1
11%

Filter reviews by service

Showing 1-25 of 113 reviews
Luke N.
Mar 2025
5.0
Carpet - Install
Yes, I recommend this pro
They were great

Adam G.
Feb 2025
3.5
Luxury Vinyl Flooring Installation (Materials Not Provided by Consumer)
Yes, I recommend this pro
While pricing was high with them, they did a pretty good and the install team was very quick with the installation.

Kaison D.
Nov 2024
3.5
Carpet - Install
Yes, I recommend this pro
Empire showed up with one guy to move all furniture and to install carpet in 3 rooms. I had to come home from work to help move the furntiure

Alex S.
May 2024
5.0
Laminate Wood or Stone Flooring - Install
Yes, I recommend this pro
They were quick and easy! Beautiful floors.

Jeffrey H.
Jan 2024
3.0
Carpet - Install
Carpet was as expected but underlayment was not . Poor clean up!

Pat T.
Nov 2023
5.0
Vinyl or Linoleum Sheet Flooring or Tiles Installation
Yes, I recommend this pro
Great and fast

Jitu S.
Apr 2023
5.0
Carpet - Install
Yes, I recommend this pro
I had my staircase done and it was great and quick!

Debbie C.
Mar 2023
4.5
Laminate Wood or Stone Flooring - Install
Yes, I recommend this pro
Good experience

D. H.
Oct 2022
5.0
Carpet - Install
Yes, I recommend this pro
Great, quality and timely service.

Claire D.
Sep 2022
4.0
Vinyl or Linoleum Sheet Flooring or Tiles Installation
Yes, I recommend this pro
Good

Ronald G.
Sep 2022
5.0
Vinyl or Linoleum Sheet Flooring or Tiles Installation
Yes, I recommend this pro
Great installers. Only problem, short on material and had to return.

David S.
Jul 2022
5.0
Laminate Wood or Stone Flooring - Install
Yes, I recommend this pro
Everything was perfect.

Lenore W.
Jul 2022
5.0
Laminate Wood or Stone Flooring - Install
Yes, I recommend this pro
Marie was friendly, gracious, knowledgeable, responsive. She listened. The floor looks great - she had a good idea what color would work and Jose did an excellent job.

Dorinda J.
Apr 2022
3.5
Tile: Ceramic and Porcelain - Install
Yes, I recommend this pro
Initially prompt and responsive, however, when I had to make a change communication with Salesman was challenging at best. In the end it worked out and the install team was terrific.

Christian K.
Sep 2021
1.0
Complete Bait and Switch. Lied to by the sales rep. Either that or he was really incompetent. Take your pick. They demanded 100% up front before the install would even begin. This is after we put 25% down. Trying to hold us hostage before the work even began. Customer service did not care. Will never use nor recommend.

Roni Z.
May 2021
4.0
Vinyl or Linoleum Sheet Flooring or Tiles Installation
Yes, I recommend this pro
They did a good job

Elvira M.
Apr 2021
0.5
Wood Flooring - Install or Completely Replace
$16,000
Thus company hires unprofessional contractors, that donâ t clean up after themselves or correct their mistakes, and they are too expensive for the type of un professional service, The contractors will argue with you because theyâ re unprofessional once Empire Today win you as a customer it is down hill, I donâ t recommend this company

Darlene W.
Apr 2021
4.0
Carpet - Install
Yes, I recommend this pro
Arrived on time, took up the old carpet and replaced with new. Cleaned up and took old carpet away, very pleased!

Mus J.
Apr 2021
5.0
Carpet - Install
Yes, I recommend this pro
Quick and easy

Will M.
Apr 2021
5.0
Wood Flooring - Install or Completely Replace
Yes, I recommend this pro
Outstanding work by Empires team... I used them at home and referred them to my church

Will M.
Apr 2021
5.0
Vinyl or Linoleum Sheet Flooring or Tiles Installation
Yes, I recommend this pro
Empire was outstanding...we used them for subsequent carpet work in The church

Peter C.
Feb 2021
0.5
Laminate Wood or Stone Flooring - Install
I can really only speak to their logistics management, egregious cancellation fees and customer service. We are now up to 5 scheduled installation dates since hiring them when they either didn't show up without notification or brought the wrong product. When I complained about the inconvenience and day care costs I had incurred for the scheduled installation dates,I was met with smug indifference. Despite their complete failure to perform the task on the dates requested and agreed to several times, they are not willing to waive the cancellation fee. Failure to perform as contractually stipulated is a breach and a core element of consideration. I am now in the midst of hiring someone else despite the fact that it will cost me $3000 in cancellation fees just to get rid of them. I didn't read their reviews the first time. Really wish I had. Stay away.

Costley B.
Jan 2021
5.0
Carpet - Install
Yes, I recommend this pro
Quality work

Moses M.
Dec 2020
4.0
Carpet - Install
Yes, I recommend this pro
No

Charimon A.
Oct 2020
5.0
Tile: Ceramic and Porcelain - Install
Yes, I recommend this pro
Very professional and I was very pleased with the work
Showing 1-25 of 113

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Empire Today - Charlotte is currently rated 4.0 overall out of 5.

Monday: 5:00 AM - 12:00 PM Tuesday: 5:00 AM - 12:00 PM Wednesday: 5:00 AM - 12:00 PM Thursday: 5:00 AM - 12:00 PM Friday: 5:00 AM - 12:00 PM Saturday: 5:00 AM - 12:00 PM Sunday: 5:00 AM - 12:00 PM

Empire Today - Charlotte accepts the following forms of payment: CreditCard

Yes, Empire Today - Charlotte offers free project estimates.

No, Empire Today - Charlotte does not offer eco-friendly accreditations.

No, Empire Today - Charlotte does not offer a senior discount.

No, Empire Today - Charlotte does not offer emergency services.

Yes, Empire Today - Charlotte offers warranties.