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"Communication was great. The house is tall and on a hill. We talked to 3 different companies about doing the work. One company chose not to do it because the house is tall and sits on a hill. Of the other two companies, Total Construction had the best estimate and the people were so nice. I'm so glad they came out to do the work. Each day they cleaned up behind themselves and made it easy for my family to live in the home even though the work was being done. Everything looks so nice now. I know some of my neighbors will be using this company now because they loved watching the work & the outcome!! Great Company!!! Highly recommended!!"

"Our neighbor in the condo below ours reported water leaking into the ceiling of her kitchen. We contacted RotoRooter Fayetteville (aka Kowkowski Plumbing) to detect and repair the source of the leak. Jay Jackson arrived (late) on 6/16/2022. He inspected our neighbor's kitchen ceiling as well as every plumbing fixture in our unit (kitchen sink, dishwasher, all of the bathroom fixtures and connections in the laundry room). He could not find any standing water or evidence of a leak in our condo so he contacted his office for additional assistance. His supervisor and additional technicians responded. After reviewing the situation they decided the only way to find the leak would be to: "remove ceiling in downstairs apt to find leak from apt above". It was the end of the day and we were told that before any work could/would be done they required a deposit of $2500 up front. Work would not begin until the following afternoon (6/17/22) at the earliest. When Jay Jackson arrived on that date he wanted me to sign an open ended contract with multiple blank (incomplete) sections that referred to binding terms on a water mitigation agreement (supposedly attached). The mitigation agreement had never been proposed, discussed or reviewed. It was not attached nor was one available. Jay Jackson could not answer any questions. His supervisor (Michael?), was upset by my questions and unwilling to give me an explanation for performing "restoration work" before locating and repairing the leak. He was rude, argumentative and forgot he was dealing with a consumer of the product his business provides. At this point we decided to exercise our perogative to employ a different plumber. We informed Jay of our decision. We also contacted his office. We asked them to refund our deposit, less any service charge for their inspection ($218.28!!!), which had not been quoted previously. Buyer beware! Not all franchise companies stand up to the service you expect with "name recognition". We cannot, in good faith, recommend this company."