Get matched with top carpet installation pros in High Shoals, NC

"I don't recommend this company at all. They call themselves professional installers and have quality products. They installed Mohawk Ultrawood floor at our home saying that it is a premium grade product and does not make any noise/sound even being a floating floor. I chose their product after getting their assurance about the feel and the noise but after it is installed it makes a hollow sound when we walk on the floor. After installation, they mentioned it does make a sound when we walk since it is a floating floor. They hid the facts and lied to me to sell their product. Their work is also not professional. I have to call them multiple times after the installation is done for repairs. They left gaps in multiple places and damaged walls while laying the floor. On top of that, they have filed a lien on my property since I was holding their payment while negotiating the quality of the wood and the installation issues. Even though I told them I was ready to pay the remaining balance amount and requested them to address the floor noise issues, instead of fixing the issues they fielded the lien on my property and forced me to make the payment without addressing the issues that had resulted due to their product/installation defects. I got staircase replaced with oak wood and that job was also not done as promised. It makes a cracky sound when we step on the stairs. I made the complaint about the noise and the response from the installer is that our steps were not installed properly by the builder. They find all possible reasons to prove your existing floor/stairs are bad. There was a broken step under the carpet earlier and installer installed the new stair tread on top of it just like that and did not even bring that to our notice. The frame underneath the oak tread made the oak tread sink and to fix that issue again we had to pay to the flooring company. The stain that we got on the stair tread is also not done professional way. We did choose almost close matching with the floor (Hickory wood) but the polishing guy hired by this company could not get it exactly what we chose. The company declined to correct that issue too. There are multiple issues with their products, service and installation. I spent $23,000 for the project hoping I would have peace of mind after the installation but since the day after installation everyday morning when I stepped on the floor, I felt like I should have not gotten this new floor at all. My old floor was 2000 times better than this new one. I don't recommend this company and I have already circulated my feedback in my community where I live and in my neighborhood and with friends and family. I strongly DON'T recommend this company. They promise several things and speak sweet words until they get your contract signed. Once you sign the contract, their tone changes. This is based on my real experience and if anyone wants to see their work in real, you can visit our place to verify their work, if you wish to."

"They did a very good job. They were professional and cleaned up after their work. They had a reasonable price."

"Went great! They maximized my insurance claim and took care of all the negotiations, communicated well throughout the whole process (even if I was texting them a question at 9pm!), made me very comfortable with the process, and did the work in a timely manner."

"We are extremely disappointed with the hardwood floors sold by Moeen Niazi of Carpet & Flooring Liquidators of Pineville, NC, and installed by Axcel Gomez of Legacy Floor Services. We originally ordered 3.75-inch manufactured hardwood. Due to delays on the seller’s side, our closing was postponed. By the time we closed, Moeen Niazi informed us that they had sold the flooring we had ordered. The installer discovered that the 5-inch manufactured hardwood was defective. Moeen Niazi offered to install and finish unfinished hardwood floors at no additional cost. At no point, did Moeen Niazi or Axcel Gomez discuss the pros and cons of using different sealing materials on the unfinished woods. I only learned later that a salesperson should discuss different options in terms of look and durability, etc. We made it very clear to Moeen Niazi and Axcel Gomez that we needed to be in the house by Saturday, September 14. At no point, did Moeen Niazi or Axcel Gomez tell us that the work could not be completed in a timely or workmanlike fashion. Throughout the week of September 9, I visited the property every morning. The installation crew did not arrive before 11 a.m. On Wednesday, September 11, when I arrived at approximately 8:50 a.m., a crew member was there removing the sander for another job. As of Friday afternoon, the installation crew was still measuring and installing toe molding, and no polyurethane had been applied to the floor. Axcel Gomez subsequently stated that, it takes at least 24 hours between coats of polyurethane and, therefore, at this point there was no way they could be finished by Friday as promised. Axcel Gomez never informed us that they could not complete the job and/or that they needed more time. When I inspected the allegedly finished floors, I immediately noticed a milky/cloudy appearance in one of the rooms. In addition, Axcel Gomez failed to replace the covers on all of the HVAC covers. When I attempted to replace them myself, I discovered that all of the toe molding had been mis-measured and the HVAC did not fit. On Monday, September 16, I informed Moeen Niazi about my concerns, and he told me that he would have the in-house inspector at Carpet & Flooring Liquidators, Mickey Ledford, come out to take a look at the floors. On Friday, September 20, Moeen Niazi and Mickey Ledford came out to the property. Mickey Ledford barely said five words while he was there, and failed to answer my questions about what the installation process should have been and how long it should take. When I asked if the work could have been completed based on when the workers were present, he basically shrugged his shoulders. Moeen Niazi acknowledged that there were some rough patches, but told me that the milky/cloudiness was the result the light hitting the floor. Moeen Niazi offered to have Axcel Gomez come back to buff the floors. I paid $650 to have a certified NWFA inspector come out to inspect the floors. The independent inspection report confirmed the milky/cloudy appearance of the floors caused by solvent trap due to Axcel Gomez applying finish over stain, sealer, or finish before the previous coat had dried. As the floors have continued to cure the appearance has continued to degrade. White lines and cracks are appearing between and on the floor boards, and the finish is cracked/wearing off around where the nails were driven in order to secure the boards. I have also identified other debris in the finish, including dust and what appears to be a nail. Based on the condition of the floors, it is apparent that Axcel Gomez failed to follow industry practice: (1) they did not let the stain or sealer dry before applying the first coat of finish resulting in a cloudy appearance; (2) they did not sand and clean the floors between coats of finish which would have removed the debris and allowed the finish to adhere; and (3) they did not apply a second, and even perhaps a single coat of polyurethane finish, throughout the house."

"It was an excellent job and we will use them again."

"The Matrix team did a great job with our master bathroom remodel. We were very happy with the results and the price! Very professional team as well."