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"Great service- very professional."

"The gentleman that responded to our call on a Saturday morning was very curtious and professional. He did a wonderful job over the course of two days due to the difficulty of our situation. I will definitely recommend him to anybody that has the same problem as we had."

"They were very courteous, timely, professional and provided a lot of good information to me."

"There was little to no communication about when they were coming and when the results would be done. The people who answered the phones were rude and did not answer the questions that were asked to them."

"Our neighbor in the condo below ours reported water leaking into the ceiling of her kitchen. We contacted RotoRooter Fayetteville (aka Kowkowski Plumbing) to detect and repair the source of the leak. Jay Jackson arrived (late) on 6/16/2022. He inspected our neighbor's kitchen ceiling as well as every plumbing fixture in our unit (kitchen sink, dishwasher, all of the bathroom fixtures and connections in the laundry room). He could not find any standing water or evidence of a leak in our condo so he contacted his office for additional assistance. His supervisor and additional technicians responded. After reviewing the situation they decided the only way to find the leak would be to: "remove ceiling in downstairs apt to find leak from apt above". It was the end of the day and we were told that before any work could/would be done they required a deposit of $2500 up front. Work would not begin until the following afternoon (6/17/22) at the earliest. When Jay Jackson arrived on that date he wanted me to sign an open ended contract with multiple blank (incomplete) sections that referred to binding terms on a water mitigation agreement (supposedly attached). The mitigation agreement had never been proposed, discussed or reviewed. It was not attached nor was one available. Jay Jackson could not answer any questions. His supervisor (Michael?), was upset by my questions and unwilling to give me an explanation for performing "restoration work" before locating and repairing the leak. He was rude, argumentative and forgot he was dealing with a consumer of the product his business provides. At this point we decided to exercise our perogative to employ a different plumber. We informed Jay of our decision. We also contacted his office. We asked them to refund our deposit, less any service charge for their inspection ($218.28!!!), which had not been quoted previously. Buyer beware! Not all franchise companies stand up to the service you expect with "name recognition". We cannot, in good faith, recommend this company."

"If you are ready to let go of plenty of money for work, then this is the place to call! The man that came out was courteous and polite and the work was good. Technician came out on a Saturday for weekend call and then had to return for a few hours on the following Monday. Total between 7-8 hours (included a trip to Raleigh from Creedmoor and back for a pump). We were charged an extra service charge on top of labor for the trip to get pump. The labor charge averaged out to a little more than $208 per hour. Company was called and bill was discussed. I was told that they do not charge by hour anymore, that they charge by the job and what work is done. (Replaced the pump, line and wire in well and tank). I was told that I would get a call back to discuss the bill, was called back the first time by the time that was stated, but asked could he call later that day when he had more time. There was never a call back. I know things are more expensive these days, but not this much!"