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Carpet Cleaning questions, answered by experts

Carpets can turn brown after cleaning due to a phenomenon called "wicking." It occurs when deep-seated dirt and moisture rise to the surface as the carpet dries because of excessive water or improper rinsing. Additionally, not allowing the carpet to dry thoroughly before walking on it can lead to browning.

You should always use hot water to clean your carpets. The heat will help lift dirt and stains as you work over them with your carpet cleaner. Before you fill your tank, allow your faucet to run until you’re sure the water is hot and ready to go.

Looking clean is only half the battle. A professionally cleaned carpet should feel soft and fluffy, i.e., not caked down with dirt or matted from excess cleaning product. It will not have any unpleasant odors, since carpet cleaners go deep enough to eliminate the most sunk-in smells. It should also be free of stains or discoloration from heavy foot traffic. Keep in mind that, in some cases, your cleaner may not be able to remove every stain.

While you don’t have to move everything out of a room for a carpet cleaning, doing so will reveal hidden dirt and allow for a more thorough cleaning. However, for heavy or rarely used areas under furniture, cleaning around the pieces can be enough. Professional cleaners often work around large items or move furniture as needed.

Absolutely! We prioritize using eco-friendly, non-toxic products to ensure your home's and the environment's safety.

The Boone, NC homeowners’ guide to carpet cleaning services

From average costs to expert advice, get all the answers you need to get your job done.