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Sewer Cleaning questions, answered by experts

Water leaking through your basement floor is a good sign of a clogged drain, but another sign of a clogged basement floor drain can include unpleasant odors coming from the drain. Also, hearing gurgling noises when water drains from the basement or having other plumbing fixtures (like toilets or other drains) backing up is a good indicator.

While some chemical drain cleaners with hydrochloric acid can dissolve hair, this method is not recommended as it can also destroy your plumbing pipes. A common DIY alternative is using baking soda and vinegar, which can help break down the clog but will not actually dissolve the hair. The best and safest method for clearing a hair clog is to remove it manually. You can use a drain snake, a straightened wire hanger with pliers to fish out the clog, or have a plumber use a professional auger for more severe blockages.

Common drain issues include slow-running drains, whether in a sink or shower, clogged drains, a bad smell, and water backing up into a sink, shower, or bathtub. Causes range from hair, grease, roots, or toilet paper clogging the drainpipes to flooding outside the home, which prevents sewer lines from draining properly.

Thankfully, it’s pretty rare to find a rat in your toilet. It’s more likely in larger cities with big sewer systems that can be feeding grounds for rats, but even then, you still shouldn’t fret. 

“I wouldn’t worry too much about rats coming up through the sewers,” Bradshaw says. “I’d say only one out of a thousand rodent customers we get actually have this problem. And of the 20 or some customers that have had this happen, they’ve all only had just one rat come up this way.”

A sewer cleanout typically looks like a white or gray PVC pipe with a removable cap. It's often located either in your yard or basement, depending on your home's plumbing configuration. The cleanout pipe is designed to provide easy access to your sewer system for maintenance and inspections. It may be flush with the ground or slightly elevated, making it distinguishable from other pipes. When you remove the cap, you can access the sewer line directly or determine its direction, which can be helpful when you need to locate your sewer line from your house to the street.

The Terry, MT homeowners’ guide to sewer cleaning services

From average costs to expert advice, get all the answers you need to get your job done.