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That pungent rotten egg smell coming from your drain is likely the buildup of biofilm—hair, skin, and soap scum that turns into a black sticky mess. In this case, pouring down near-boiling water, baking soda, and white vinegar will remove the smell. Keep in mind that a rotten egg smell is occasionally a sign of larger sewage line clogs and other related issues.

If the drain is frozen, the pipes connecting to the washing machine are likely frozen. If the hot water trick doesn’t also unfreeze the washing machine pipes, you can gently apply heat with a hair dryer on the lowest setting. Start at the end of the pipe closest to the faucet to prevent pressure from building in the pipes, and make sure the faucet is open to drain the water as it melts.

Vinegar is better for an AC drain line because it’s less corrosive and won’t damage the pipes. It’s also a safer and easier product to use. Bleach should not be used on your AC drain line because it can corrode your pipes and harm the evaporator coil in your air conditioner.

This depends on the location of the blockage. If the blockage is in your home’s system, anywhere in the system, it is your responsibility as a homeowner. Blockages seldom happen because of items or buildup coming from the city, which means it originates in the home. It becomes the city’s responsibility at the exact point your home’s line distributes waste into the city’s system. The exception is if the problem in your home damages the city lines.