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"Brad and his technician were completely top notch. Diagnosed the problem, fixed the problem without any upsell on any unnecessary items. Could not recommend Brad and his company any more. Service was outstanding!"

"Beware of shipping issues with this company. Ordered an ice maker installation kit on 10/10/25. Shipping was due no later than 10/20 according to company and FedEx tracking. FedEx tracking showed the package at their facility for 8 days without moving beginning on 10/15. Called FedEx 3 times. Each time they said they cannot find package and I have to contact shipper. Shipper has to make a claim, they will not mark it as lost. Called Appliance Parts Pros twice. Each time they say FedEx has to mark package lost before they will do anything. They also state they have to wait 14 days from them before doing anything because of their contract with FedEx. I don't care about their contract, I want what was ordered and paid for. Just going in circles with them and FedEX. If they shipped after 14 days it would be 22 days from that point, 32 days from the date of order if they shipped it that day. There was a deadline for installing this part before tenants arrive. They did not care, would not m"

"Glad it was an easy fix! Had someone out quick and only took about 15 minutes."

"The original installation went great. The unit was put in successfully and was working wonderfully. Unfortunately after about a year it began acting up and was not working properly. We called Mr. Gary from Affordable Quality Air and he fixed the problem. However, we began having issues again about 2 months ago and it felt as if we had no ac in our house at all. We noticed that our outside unit had frozen over and called Mr. Gary to come look at it, but he could not come until a day or two later, which was fine. He came out to our house and said he looked over things and nothing seemed to be wrong and that he couldn't do anything to help unless the unit was frozen while he was there; which at this point it had thawed out because we turned the air off in order to do so. He said to have our ducts checked and left. The unit froze up again a day later and the air stopped working again. We turned the unit off and the inside unit began leaking water as if it was thawing out too. So much water that it was all in our hallway. After letting it thaw out our has started working again and we can actually feel it. However, our hallways unit is still continuously leaking water. A lot of it and it probably won't be long until it stops again. We called Mr. Gary and asked him to please come out again to check it out. He stated that we were too far away to just drive over and check it and that the service warranty was up so he did not owe us any service. We called again and told him he needed to come out because something is obviously wrong and he proceeded to tell us that his service was not under warranty, he was not coming to our house to help and then upon us telling him we would take action if he did not try to make this situation right (i.e. A negative review) he told us to go ahead. I find this behavior extremely unprofessional no matter what the circumstance warranty or not. However, Mr. Gary was very much wrong in assuming that our 2 year service warranty was up because it in fact does not expire until 09/28/18 which is not for almost 2 months (we still have our signed contract with the dates included). Now we will be paying more money out of our pockets to get someone else to come assess the situation whenever we should be having it done for just a service fee. Unfortunately the good service that we first received is being overshadowed by the poor service and treatment we have recently received."

"This is the first online review I've ever written -- my experience with this company was that bad. Three aspects that deserve attention: 1) I placed an order and tried to cancel six minutes later. Turns out they don't accept cancellations. 2) I couldn't find a phone number, so I had to work the return/refund by email. The exchange was painful -- so unhelpful I felt like I was interacting with a bad chatbot. 3) I ended up eating shipping costs (expected) and got hit for a 50% restocking fee (unexpected) because I refused the package instead of paying to ship it back. Didn't matter that it went to the correct address, was clearly labeled, and had prior return authorization. So I ended up with a $21 refund on a $60 order, and a lesson learned about where not to buy appliance parts."

"They obviously don’t have confidence in their work to only give out a year warranty. My shower started leaking again after they “fixed” it. Now they don’t want to come back and do it the right way. 0/5 will not recommend."

"The person performing the service had to make several trips because one of the "new" parts turned out to be faulty. I found both Complete Protection and their local repair contractor to be both very responsive and totally professional at every stage of the repair process."

"Brian C. is the best. I have been using him for years and he has been the best AC person I have ever used. Brian is a tireless worker when the job needs to get done. He will come on weekends and late in the day to fix your AC if he can make it that day. If not he will give you a date and do his very best to keep that appointment.I have recommended Brian to friends and coworkers and will continue to use Comfort by Design for as long as I can. Brain has guaranteed my patronage with his honesty and integrity."

"Job was completed early and the price was great. I highly recommend AC Man for anything related to sales and service of HVAC ."

"You should probably add 4-6 weeks to the expected delivery date if you expect to need the "enclosed" hardware. I received the blinds in the estimated time, but it came without the required hardware. I have made 4 calls (at least) over several weeks, but the hardware is nowhere in site. It is clear that SelectBlinds.com is a marketing company only has outsourced all production and fulfillment to third parties and evidently has a difficult time coordinating these type of customer service issue. Extremely frustrating that my blinds have been sitting in the floor for over a month and all I need is a few screws. Happy to go to Home Depot to get the screws, but SelectBlinds can't even tell me what sizes I need."