Get matched with top water heater pros in Coldwater, MS

"Beware of shipping issues with this company. Ordered an ice maker installation kit on 10/10/25. Shipping was due no later than 10/20 according to company and FedEx tracking. FedEx tracking showed the package at their facility for 8 days without moving beginning on 10/15. Called FedEx 3 times. Each time they said they cannot find package and I have to contact shipper. Shipper has to make a claim, they will not mark it as lost. Called Appliance Parts Pros twice. Each time they say FedEx has to mark package lost before they will do anything. They also state they have to wait 14 days from them before doing anything because of their contract with FedEx. I don't care about their contract, I want what was ordered and paid for. Just going in circles with them and FedEX. If they shipped after 14 days it would be 22 days from that point, 32 days from the date of order if they shipped it that day. There was a deadline for installing this part before tenants arrive. They did not care, would not m"

"Garbage disposal installation"

"Where to start? First, I would rate him zero out of 5 if I could. This problem I?ve had since February and he refuses to contact me or get back in touch with me for a problem he created. I will never hire this person again because he is so unprofessional. My tankless water heater has been malfunctioning?. The hot water turns cold after a few minutes?. Both in the shower and when washing dishes. I don?t like taking a cold shower, and I bet Cody wouldn?t be happy about taking a cold shower every day. This happens EVERY TIME I get in the shower. Cody has been contacted several times. When he did respond, he said he would try to contact the store where he purchased it. I received no update. Another time when he responded, he said he would try to contact the manufacturer. Still no update. Now he won?t respond at all! I?ve gotten several people to contact him as well and he will respond once or twice then nothing after that. This is so unprofessional and should be rectified asap!"

"Was told when called of the 120.00 rate. Turned out to be about 1000.00 for at tops of 2.5 hours for a frost free outside faucet in which they actually broke during capping. I would not trust this company to handle a plumbing problem."

"I had a bad computer board in my oven. they said they would not cover it because they found a roach. This is Florida we have some roaches. i do not have a bug problem. It has nothing to do with a bad computer board. This company looks for a way to deny claims. i had one other claim and they tried to deny it as well. Save yourself some agravation and stay away. They must post their own positive reviews. They took my $65.00 fee and did nothing"

"I have been with this company since 2008 and would noot change a thing. I was really excited when Billy came to house .he was first person we met back then.he always popped in and checked on us. Now hes back in the field. Best one they have."

"ought a Lennox A/C system (through COSTCO) and Mitch Wright, Plumbing, Heating, & Air was the contractor assigned. I delayed posting review to allow time to correct “mistakes”, but they have done nothing. Mitch Wright sent a salesman out who was not on time for the first visit, so a second visit was required. He wasn't on time for the second visit either. He wrote me a quote for 16 & 18 SEER system, but the major systems stated “Model and efficiencies may vary”. I told the salesman I needed a quote with model numbers, and if I pay for a 16 or 18 SEER2 system, I expect to get a 16 or 18 SEER2 system. He provided an updated quote and assured me I would receive the efficiency I ordered. I accepted the offer. I told him I expect model numbers to match on install day. Mitch Wright installed different models of equipment (outdoor A/C unit, furnace, and thermostat). When I informed installers about the error with the outside A/C unit, they claimed it was an upgrade. When I informed the salesman of the error, he told me not to look at the ENERGY GUIDE and that they shouldn’t add those because they don’t mean anything. I told him the model number was wrong, and he brushed me off, telling me to contact someone else. I bought a low-NOx furnace ML180UH090XE48BK, but Mitch Wright decided to install a standard furnace ML180UH090E48BK. No idea the cost difference, but generally, low NOX costs more and is better for air. I am up in the middle of the night because the furnace exhaust through the roof is leaking due to the poor craftsmanship of Mitch Wright Installers. Their sloppy installation is damaging my property! I cleaned up water after discovering a leak to prevent further property damage and placed towels to catch rain that drips through. The furnace has new code flashing. The installers did not properly seal the air handler, and condensation formed at the air leaks. Water leaked all around the air handler and into the furnace. I had to seal the air handler that evening to prevent (further) water damage to the furnace. All the duct connections to the air handler were leaking air and causing condensation as well, requiring me to fix them. Air was leaking at the connection on the inlet side just past the air handler, sending unfiltered air into the blower. The furnace developed a fault code on the same day as installation. This all occurred on Thursday, June 26 2025. Mitch Wright has done nothing to correct their “mistake”. All they did was send this email: “I do apologize for the mishap between EL16KC1-047 and the EL16KC1-048. We are actively looking into the situation to provide a resolution to you and your home. We are currently discussing the differences between the 047 and the 048 model that you received. In the past, Lennox has substituted both of these models out due to product availability. As of right now the response we have received from Lennox is that the 047 model was created to hit different targets, within different market requirements. Our marketing standard is the 048 model. We wanted to contact you before the weekend to assure you that we are working on it. If you have any further questions or concerns, please don’t hesitate to call our office or email us back. Thank you for trusting us with this matter.” Don’t trust these people with your home! Look at the Yelp reviews; they offer another perspective of this company."