Camping World

I'm going to try and keep this short, as I feel that it is important that everyone read this in it's entirety. First we have read tons of reviews of Camping World's Strafford MO location (wish we had read them before taking our RV to them)... most reviews are negative and have to do with customer service and their service department. We took our 2016 Highland Ridge Open Range to them on 8/26/2017 to be sold on consignment, we were charged a $254 fee to go through the unit to make sure everything was in working order, & to make sure it was clean. (It had been thoroughly cleaned, all tanks drained and the black tanks flushed four times before taking it to them) Our first issues started almost immediately, with the service department calling to say that the black tanks needed to be drained and flushed, that the stove was not getting any gas to the burners, that two outdoor lamp lenses needed to be replaced, front jack won't auto level, inverter inoperable...We were none to happy to hear them say that the black tanks needed to be drained and flushed as we knew that it had already been done very well, and we had been living in the rig until very recently and the stove was working just fine, also had had no problems with the inverter or the leveling system, but since we still had warranty on the unit we told them to go ahead with only repairs that would be covered under warranty. They ended up replacing one lamp lens and the inverter, (we are none to sure that any of that work needed to be done). Robert in the service department told us that we had no warranty and that no manufacture provides more than one year warranty, after a pretty ugly conversation with Robert we called Highland Ridge to verify the warranty and then Robert told us that Camping World doesn't handle warranty work for Highland ridge...after calling the Regional manager (in case anyone needs to call him Billy Cardwell 417- 736- 2341 ext 1210) we were finally told that of course we handle the work for Highland Ridge. We simply waited until our three month contract ran out with them and called to ask that Miles (our sales person) have it ready for us to be picked up on Saturday 12-02-2017...we were told that it would be "staged" and ready to pick up out in the front driveway, which is where they put the units to be picked up, when we got there our 42 1/2 foot rig was tucked away back by the service bays and blocked in by not only one but three different RV's, the lights were left on inside, the propane tanks were all fully open, the interior doors were not secured, the plug from the hot water tank was rolling around in the underbelly, it was filthy, and the code on the exterior door has been changed...plus there were a group of Camping World employees standing out front watching and snickering at us trying to get our rig out...like a bunch of grade school girls not playing nicely with others. We've been thinking that their time might be better spent in some training on working in a customer service position. After getting it home we tried the stove and it fired off first try on all burners, also no issues with the second lamp lens that they wanted to replace, and the auto leveling system is working fine, so pleased that most of the work they requested was turned down by Highland Ridge. Needless to say we will never set foot in another Camping World location, we will spread the word as far and as wide as we possibly can, and we will continue to wonder why in the world Camping World INC allows this location to continue to treat its customers so poorly...sorry I didn't keep this short as promised