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"Beware of shipping issues with this company. Ordered an ice maker installation kit on 10/10/25. Shipping was due no later than 10/20 according to company and FedEx tracking. FedEx tracking showed the package at their facility for 8 days without moving beginning on 10/15. Called FedEx 3 times. Each time they said they cannot find package and I have to contact shipper. Shipper has to make a claim, they will not mark it as lost. Called Appliance Parts Pros twice. Each time they say FedEx has to mark package lost before they will do anything. They also state they have to wait 14 days from them before doing anything because of their contract with FedEx. I don't care about their contract, I want what was ordered and paid for. Just going in circles with them and FedEX. If they shipped after 14 days it would be 22 days from that point, 32 days from the date of order if they shipped it that day. There was a deadline for installing this part before tenants arrive. They did not care, would not m"

"This is the first online review I've ever written -- my experience with this company was that bad. Three aspects that deserve attention: 1) I placed an order and tried to cancel six minutes later. Turns out they don't accept cancellations. 2) I couldn't find a phone number, so I had to work the return/refund by email. The exchange was painful -- so unhelpful I felt like I was interacting with a bad chatbot. 3) I ended up eating shipping costs (expected) and got hit for a 50% restocking fee (unexpected) because I refused the package instead of paying to ship it back. Didn't matter that it went to the correct address, was clearly labeled, and had prior return authorization. So I ended up with a $21 refund on a $60 order, and a lesson learned about where not to buy appliance parts."

"The person performing the service had to make several trips because one of the "new" parts turned out to be faulty. I found both Complete Protection and their local repair contractor to be both very responsive and totally professional at every stage of the repair process."

"Terrible company. Possibly a scam. They attempted to sell me a part they didn't even have, and after waiting patiently for OVER A MONTH, I canceled my order. When calling them to confirm, they told me they never had the part to sell to me. What a joke!"

"I had a bad computer board in my oven. they said they would not cover it because they found a roach. This is Florida we have some roaches. i do not have a bug problem. It has nothing to do with a bad computer board. This company looks for a way to deny claims. i had one other claim and they tried to deny it as well. Save yourself some agravation and stay away. They must post their own positive reviews. They took my $65.00 fee and did nothing"

"3 VISITS on a 5 yr-old system and called for 4th visit: The first visit I was told nothing wrong with air conditioner - they cleaned & topped off the freon. Paid -approximately $125 - $150? Second visit - I was told nothing was wrong with system - paid $75 (later after speaking to Office Manager Laurie - she refunded me since it was not fixed and stopped a second time. She suggested to give one of her other guys a chance to fix it.) Two weeks ago I paid $80 service call for third visit. The guy told me he had an error code and he just reset the breaker on the outside of the house. He promised that if it stopped working again that he would come immediately to the house and show me how he reset the air conditioner. When it stopped the 4th time - I called for the guy and they told me he was on a site and unavailable today. So, they didn't fix anything - they were just resetting the system. They were very rude on the 4th call - neither Wayne nor Laurie were nice about the situation on the 4th call. The only reason I originally kept going back to this company was because Laurie was very nice and seemed to want to help me until the last call. Perhaps she is stressed out because of the inept employees. I don't know how many times I beat myself up for going with this company. Last visit was on 8/31/21 and it broke down the 4th time 9/10/21 - 11 DAYS LATER Laurie advised me there would be a service charge for 4th visit - I informed her the guy told me that if it stopped again - he would come out and show me how to reset it without a charge. I promised her that if he would do that I would never again call on their company for service. I have beat myself up for going with this company. I should have learned after the first visit. I would suggest that you find more reliable company on fixing the item rather than just resetting the item"