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"I had a hot water heater replaced a few years ago by Mission and had a crucial part stop working. While the part was still under warranty, I paid for a service fee to have it replaced at a fair cost (just labor, the part was under warranty). Unfortunately, the replacement part failed in a short time. Long story short, they came back out and spent time on two different days correcting the problem and replacing the part. It really was just one of those odd-ball everything goes wrong kind of malfunction, although it was no fault of the company. In the end, Mission Plumbing sent me an invoice with a zero balance. It was quite the headache for them, but they honored the warranty to the max even though it cost several man-hours. I will definitely use them for future needs."

"I couldn’t be happier with the service! My plumber arrived exactly on time, was professional and friendly, and most importantly only charged exactly what was quoted. No surprises at all. The job was done, efficiently and with great care. It’s rare to find someone so reliable and honest these days. This company is highly recommended."

"Dishonest.. companies like this is who you want to stay away from. Don’t use them. Tech came and tried to charge me 965 dollars for minor toilet leak. To buy the part which is a gasket and some screws it would cost me 965. If I were to replace the entire toilet it would cost me 1500.00! The kohler genuine part cost is 7.00 on Amazon and Home Depot. So even if they had 100% markup on the it should have cost 14-15 dollars for the part. That means they wanted to charge 950+ dollars in labor. Lowe’s sells a brand new kohler toilet for 199.99 and will professionally install it for 250.00! This company is dishonest. Don’t use them."

"-Warning- One June 27, 2023, this company caused significant damage to our home by improperly replacing a condensation line. On the evening of July 1, 2023, they sent a tech to identify and stop the leak. He apologized profusely and stated that he had notified "people above his pay grade" to dispatch a team to dry the area and assess the damage. On the evening of July 3, 2023, Anthony PHCE (per Tim West), brought in a company (Power Dry) to dry the area (we discovered later that the drying process used was not the industry standard). Anthony PHCE hired another company (Phoenix Restoration) to obtain estimates to repair the damage and test for mold. Once Anthony PHCE received the mold report, Tim West held onto the results for 5 days before providing to us (he first reported the results to us, via telephone, stating that the counts were "off the charts"). He then emailed us the full report that showed toxic levels in the room that flooded and in an adjoining room (per Nick Fink with Phoenix, only 3 areas were tested per the direction of Tim West at Anthony PHCE). Tim West (Anthony) and Nick Fink (Phoenix) also told my husband and I, on several occasions, that we were safe staying in our home...contrary to what was stated in the air quality/ mold report. Tim West also shared with us that they received had received an estimate from Phoenix for $10,000+ to repair/remediate. It was at this point that all forward momentum by Anthony PHCE to repair/remediate stopped and they began shirking responsibility for the damages. To this date (7 weeks+), nothing has been done to repair the area or remediate. Their CEO/owner has yet to return our calls. We are currently living in a hotel with our dogs in hopes of lessening the current effects of exposure and hopeful that we won't have any long term effects. It has become overwhelmingly clear to us that this company has NO concern for the safety and well-being of their customers or their customer's pets or homes. Hey Anthony...you clearly took responsibility upfront, but then pulled back the reins when the company YOU hired gave you an estimate to your disliking...come on...do the right thing!! The "Owner's" response to some of my other reviews made a very random/general comment referencing my review as a "misrepresentation" without any further information/details. In addition, they directed me to talk to their insurance company? What??? I later added this addendum, and much like our requests to speak the owner via telephone, this too has gone unanswered: "Owner": You said my “review is a misrepresentation of what happened.“ If you do not immediately remove the words quoted above, I will let a judge determine who is misrepresenting what. Just so everyone knows who "Owner" is, are you: STEVE BURBRIDGE? An KC based employee of Anthony? TurnPoint Services in Kentucky? OMERS? BlackArch Partners? Who are you, "Owner?" *The tech (Matt) that came to fix the leak was extremely professional, knowledgeable, an excellent communicator, honest, and empathetic to the situation. Many of the techs we have worked with in the past do a great job. Our recent experience with Anthony PHCE's upper management has been deplorable. In my opinion, their actions and lack of action should be considered criminal (complaints have been filed with regulatory and prosecuting entities). I believe they knowingly endangered the health and safety of my family and pets, and compromised the integrity and value of our home."

"I'm so glad I chose Hot Water Biz to replace my water tanks. Orkie is so good at what he does and is very knowledgeable. His pricing is very fair. He is also very kind and I felt comfortable working with him. Thanks Orkie!"

"This company repaired a piece rotted pipe and I continued to have problems. Then I was told it cost me thousands MORE dollars to have my front yard tore up, when the problem was not in my yard, but a city a problem that the city took care of! The report from the city is available to reference!! Stay away from this poorly ran company!!"

"Danny and his crew were efficient, quick and top notch communication. They showed up early, very fair pricing and highly efficient. Everything was completed ahead of schedule and they worked well with other crews in and out of the property. I highly recommend and will be hiring for any future needs."

"Very fast and efficient. Best quality work I’ve ever seen."

"Seemed like an honest hard working guy."