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"Great job. Excellent service."

"Extremely customer service experience. The representative I dealt with was not only unhelpful but also came across. As both judgmental and lacking professionalism when I asked clear questions about pricing I received vague misleading answers. They scheduled an appointment that I had agreed upon for one o'clock pm but no one show up or call. Instead I received a text for 1 o'clock pm.; When I called to let them know The situation and the pricing they have changed their answer from 1 -3pm and told me that there was a fee that would be applied. When I asked a follow up question the Rep. hung up on me. The overall behavior was unprofessional and extremely biased based on demographic that they choose not to served. I would expect more transparency, respect and communication."

"Very professional service, and great customer service."

"Only rating 1 because it doesn't go lower. Had a new unit installed end of Sept 24. First time power goes out on 11/5, no electricity. When tri state sells you a product, they pitch their amazing customer service with all these guarnatees of knowing when your unit is out before you know and having someone there within 24 hours etc. Well, the first call we make we are told it will be the end of Nov to get someone out to look at it. 3 weeks. Nobody shows up. Then we get a call that says "your appointment on Dec 12 has been canceled and the earliest we can get to you is Jan 16th. This is 2.5 months wait to get service to fix a nearly $20k unit, that is upcharged because of the excellent service. You can't get anyone to answer your call. you wait on hold for 20 minutes, then have to leave a voicemail in which you will not get called back. Based on my experience, find someone else and pay less. Even if the service is bad, which it can't be worse than this, you save money! @kohler"

"I've hired Maplewood Plumbing multiple times. They are super friendly, easy to schedule and they do good work. However, this last time that they came to my house, I needed them to fix an outdoor garden faucet that was leaking backwards into my basement and to help me get a spoon out of my garbage disposal, which I was completely unable to remove myself (ugh). The technician was great, as usual, but he quoted me $155 to remove the spoon from my disposal. I questioned that, at which point he said that he could give me a total price of $386 for everything. I agreed and he fixed everything (the spoon took about 10 secs for him to remove) and he charged me and left. I started thinking about the cost later that night and it seemed awfully high, but not knowing what went into the pipe fix (one of the pipes was cracked and had to be replaced) I wasn't really informed enough to make that judgement. I wrote and asked for an itemized receipt so that I could weigh the cost of the parts against the cost of the services for future reference and decisions around who to hire for repairs. I was given a blanket receipt that did not itemize the work. I asked for another version, where they could list out the cost of items versus the cost of services and was told: "Because we charge a flat rate per service, not by time and materials, we do not provide itemized invoices. The $386 covers time, materials, and the 6 month warranty included in the service." (Just as a side note, I have always received an itemized bill from them in the past.) So I asked if they could tell me what their flat-rate service charge is - how they arrived at their numbers, because I was quoted two different prices for the garbage disposal and the pipe. I was given the original receipt that just lumped everything together under the one cost. I'm hesitant to hire them again due to the fact that I need more transparency with service providers that I hire. I like to know what I'm paying for parts and what I'm paying for labor. If that is important to you as well, then you might want to look elsewhere. If you don't care about that sort of thing, then I would recommend them because I believe they do quality work."

"Service was excellent from Glen. Walked me through what he was looking at. Apparently the disposal was not on correctly. He quickly remediated the issue and provided me a quote if I wanted to replace it in the future. Would certainly hire this company again."

"Great customer service when I called for service. Expert technician that diagnosed the problem and quickly repaired my AC."

"We attempted to have our unfinished basement finished in 2020. The project started in June of 2020 and was terminated unfinished in January of 2021. Total cost of the partial project was $75,771. Several issues led to the termination of the project. The primary was lack of actual project management and ability to take responsibility for errors by the contractor, which, in addition to being frustrating, contributed to the unnecessarily long project time of 7 months while still not being finished. Examples include: - An I-Beam for a heavy-bag track was to be installed on the ceiling. It was installed in the incorrect location and extremely poorly, to the point where flanges were overlapping. When confronted, the contractor stated that it just "wasn't finished". However, the correction required the complete removal and re-installation. Then the contractor claimed the issue was due to insufficient instruction supplied, even though all required information was in fact supplied. The installation crew was simply not competent and failed to install as instructed. - Wood panels were put on a large portion of the ceiling. Several conversations in writing instructed that there was to be no more work done after the initial paint as we liked the look as is. When painters were on-site for the walls, it was confirmed with them verbally that the ceiling was complete and not to perform work on them. However, they caulked and painted it anyway. When confronted, the contractor stated it was always known that this work was to be done. He also said it was only painted and not caulked, which was clearly not the case. Additionally, when shown texts and emails where we explicitly requested no more work done to the ceiling and that he also stated it was complete, he simply ignored it. - When ordering a vanity, he sent us to a shop to select one. However, when it came time to need the vanity, we found it had never actually been ordered. The contractor blamed us for not ordering it while at the shop, however the person at the shop later confirmed the hold up was the contractor not confirming the order. These are some of the biggest examples, but there were communication issues throughout the project. The termination of the contact didn't go any better than the rest of the project. We were told up front, in writing, that we would be billed for all services each week for the prior week. However, when we were settling up after the contract was terminated, there were many costs he was back charging for, meaning they were not billed during the week of work as the original contract stated. One of the items had no reciept. One of the bigger issues here was the painting. The painting cost was much too high relative to the original bid price based on actual work performed. When asked for an itemized bill for painting, it included painting work that had not been performed. The contractor ultimately removed the item for which he didn't have a receipt and reduced the paint cost by some amount. It was still not correct, but we agreed to pay to end the situation."

"Great! Kimberlin Construction Company is the best. This is the most recent project we had done by them. As always they did a great job. Showed up when they said they would. Great crew and excellent craftsmanship. This is the fourth project we had done by them and we will definitely hire them again in the future. Best contractor we have ever worked with."