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"We hired BCC for a design contract to renovate our house and detached workshop, and attach the two. The design process was underwhelming, we feel we were misled into the design contract, and Julie ghosted us at the end of the process. We are left with a design we didnâ t ask for and Julie wasted our time and took our money which really hurts because she knows we have a baby on the way. Before entering design, we communicated our budget to Julie, which she countered with a higher but reasonable amount. She also said she would talk to Bryan about our project. We discussed with Julie what we wanted most out of the renovation, some of which she suggested her design would change our mind about what we were looking for. At that point it made sense to enter the design process given the renovation could be done somewhere near our budget. After a month we had not heard from Julie, so we texted asking for an update. We were able to meet with her a week later. Julie shared the blueprint and some pictures of the 3D renders at this meeting. The cost she suggested to do the renovation left us dumbfounded. What was worse was that she asked us what our budget was during this meeting after we had waited more than 30 days to hear from her. The design she showed us she suggested would cost nearly double what we originally discussed. She made critical design decisions without ever asking us or discussing, such as eliminating a bedroom to add living room space. Many of the original goals of the renovation were not included in the proposed plan. We asked to revisit the plan so we arenâ t trying to construct a $950k 2 bdr house in MO that Julie seemed to think was a good idea. At about the 7-8 week mark, Julie texted asking to confirm our budget, again, before discussing whatâ s next. We spoke with her on the phone and she said she would discuss with Bryan what we can do with our original budget. We waited a couple more weeks to hear from Julie, which was longer than what she said, but she stated she was busy doing other bids. In our final conversation with Julie, she essentially told us that nearly all of the goals of the renovation we discussed are not possible with our original budget. At this stage in the process it feels like Julie low balled costs in the initial discussions to sell her design contract. Julie never tried to explain why there was such a significant cost difference between what we originally discussed versus what she quoted us later on. Most of our questions seemed to require input from Bryan, Julie also frequently told us input from Bryan was required, but Bryan never spoke with us directly. She pointed out why the project would be so expensive, but those reasons do not seem to be ones that required her $5k design contract. We expressed our frustrations to her, and suggested we didnâ t understand why the cost of this project should be so much more than what we originally discussed. We may never know as we havenâ t heard back in more than a month."

"Job well done, looks good. Wife is happy 😃 "

"I was extremely please with the work performed. The craftsmanship and attention detail was unbelievable. What i appreciated was the communication through out the process and the fact that Tom Saner always answered my phone calls day or night. They employ people who take pride in their craft and it shows in their work."

"Could not ask for better service. The company did exactly what and when they said they would. They kept me informed thru the whole process. Jim and Glen are expert craftsmen, take pride in their work and are very pleasant gentlemen. The whole process went great from start to finish. I highly recommend this company and their staff."

"They were excellent. On time, professional, easy to reach. And this is the third time we hire them."

"The project went extremely well and quick. Even though there were unseen issues that arose, communication was excellent and work was completed on the low end of the time estimate. Wonderful people to work with!"

"Impressed by his work. Took pride in job timeliness utill completion. Went the extra mile to make sure job was done. Will hire again and have for smaller jobs."