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"They did what they said they would do,"

We are dedicated to providing our clients with the very best in concrete installation and repair for Commercial products With over 15 years of industry experience, we take and enormous amount of pride in the attention to detail put into each of the projects such as Walmart and Home Depot we are involved with. We are known for our quality work and the integrity of our business. We look forward to building long-term relationships with our clients, and guarantee your satisfaction.

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We called 4 different contractors, John from Don Green's Dirt Service was the only one that called us back. He came out within the week and gave us a quote. It took time trying to discuss with 10 people. John stopped out for a second time and gave us 3 different options as price was a concern. Once we all agreed on price/work, John and his team were able to come out the next week and complete work. A few of us watched the whole process. You could tell how efficient they were as doing this many times. Work was completed in 1 day and for quote amount. There was extra gravel used but John did not charge us any extra. The road looks great and concerns were fixed. John and his team took the time to walk us thru the project and inspect before payment. They did such a great job on this we are having them back in the spring to clear part of our land.

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"They did a Great Job"

"Performed service in a prompt and proficient manner."

"Reasonable price and on time Delivery."

"Excellent service! Prompt delivery and great dirt! Highly recommended!"

"Justin and his crew were fantastic. No issues at all. We ended up changing the tile, nearly mid-job because Justin wanted us to, "love it." He gave his professional opinion and he was right on with shape, color and style of backsplash. We should've started with his thoughts and saved us all time and hassle. He too facilitated returning special order tile we bought outside of his recommendations. We had delays due to COVID19 and tile orders, but he still checked in and got the job done as expected. The workmanship was perfect. We too like supporting our military veterans. After asking him about some of his experiences, he's one of many vets we'll happily support!.Highly recommended."

"The workers on site were wonderful -- we were very happy with the work as it was being performed, and they were very careful with surrounding area (drive, sidewalk, lawn) and did an excellent job overall. They were friendly and very respectful of us and our home/yard - a joy to have around.
My dissatisfaction was with the level of responsiveness I received from the owner after accepting his bid and sending a deposit check in (up until the deposit was sent, he was very quick to give a bid, explain the process, and return calls to answer questions).
After being told that the landscape crew was "a few weeks out" it took about 6 weeks for the job to happen, and that was after several calls to the owner to get an update on status. I understand that other projects ahead of mine may fall behind schedule or go beyond scope, however I was never updated on timing at all and was left wondering if he even received the paperwork with the deposit check. The only proactive note I received from him was the email on Friday at 5p indicating that the crew can start Monday morning, and 'will someone be there that morning'.
Upon project completion, my husband inadvertently gave payment in full, per the invoice, to the lead worker at the site (not factoring in the deposit check I sent in 6 weeks earlier to secure the bid). After immediately contacting the owner to let him know about the mistake, I asked him not to cash the check. I received no reply, and 3 weeks later the check was cashed. Now I need to go thru the hassle of trying to get that deposit money refunded. While the work performed was wonderful, the business management and
customer service leaves a lot to be desired.
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"We love our fence-- it's beautiful!  Yet, while the final outcome was"A" worthy, a few bumps along the way unfortunately weigh down my overall rating.
When I reached out to Artistic Fence through Angie's List, I got a timely response and an estimate soon followed.  I liked the samples of their work, the price seemed fair and reviews on Angie's List were strong so we signed the work agreement and made our deposit without delay.  
The bumps were essentially the result of some inconsistencies in the way of customer service.  Namely, we were not impressed with the crew that did the tear-out of the old fence and placed the posts because of their general lack of professionalism and regard for our property.  I feel pretty strongly that every crew working residential jobs needs at least one person who has the soft skills needed to, at the very least, introduce themselves to the homeowner and say what they are there to do.  If there was such a person in this crew, he did not introduce himself, which caused some unease.  Plus, they did not space two of the posts correctly so one needed to be dug up and moved by the builder.  I believe with more proactive and detailed communication from a project manager, my expectations could have been managed more effectively.  For instance, I was expecting the crew in the morning of the first day so I stayed home from work to get them set-up with power and water.  After a couple hours I inquired about their whereabouts.  Turned out they didn't arrive until the afternoon and then worked for only an hour and while I understand the weather's heat was likely disruptive, I felt out of the loop.  Or, perhaps that was part of the project plan all along, but based on my expectations they were late, left early and threw the job off schedule. Things turned around after I expressed my frustration over having a torn-up, exposed yard and  being told the job would not be finished by the agreed date or two days after that when we were slatted to host an event in our backyard or two days after that. 
They responded with great service recovery?moving things around to send out their ?best builder? (perhaps owner too) to get things very close to finished allowing us to get our yard cleaned up in time for our party.  He was great?friendly, understanding, and detail-focused.   He was very apologetic about our experience with the earlier crews.  He communicated how he was going to approach the build.  When he finished, he gave his recommendations on care, including staining.  He let me grab some scrap pieces to test stains.  He even offered to haul away some old concrete footings from a separate project, which was very helpful.  And, like I said at the beginning, the finished product is really lovely and has helped us enjoy our backyard so much more.
Based on the final product, I think it?s a shame this project didn?t earn an A because the fence is truly excellent.  The process in total was good, just falling short of great.  I would certainly recommend Artistic Fence and I would use them again in the future.

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