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"MISSING TIME ON ISSUE AND MONEY I had a mixed experience with Randy's Electric regarding my recent service appointment. Bateman was scheduled to come on October 27th, but unfortunately, the tenant was absent, and he couldn't access the property. The following day, Brian Ringgenberg arrived and provided the necessary service. He was very professional and informed me that there would be no charge for the missed appointment on October 27th since it was so close to the previous day and that it would all be consolidated into a single bill for the current service, which involved assessing the situation and changing some fuses. However, I encountered an issue when I checked my credit card statement a week later. To my surprise, I noticed that I had been double charged for the service. Despite contacting customer service multiple times, I am still waiting for a resolution regarding the refund of $199.00."

"They did good work, but I thought they were a little pricey at 317 dollars for that job."

"WARNING - make sure you get a fully price estimate up front before they begin to do work. I brought them in to work on furnace/AC unit/split AC unit servicing garage (based on a promotional price for the first two). It was found my split unit needed a recharge for coolant and I was told that it'd only be 5 lbs of coolant and that this would be priced by the pound (which was reasonable). The bill came and they tacked on a flat charge of $219 for the coolant (this is in addition to the $129 charge to look over the split unit). I felt baited-and-switched. I also contacted them about this, and the answer came down to "This is additional profit for us added onto your bill." Not pleased. At all. Particularly since the coolant in question costs approximately $6 per pound and they only used 5 lbs (one would assume that the $129 charge built in enough profit for labor/licenses/equipment due to the limited time spent working on the split unit. Apparently not). Comfort By Design does excellent work, and they do stand by their work, but just be VERY CAREFUL in finding out what they're going to charge you, particularly if something extra comes up when they're doing a job."

"He was very quick & did a very thorough job. Estimate was day after I called. Only thing I would've liked better was communication with me - wasn't always quick. Value was great!"

"John responded quickly to our email and agreed to come to our home a few days later. He communicated well, was knowledgeable and well-organized and completed the projects quickly. After John explained the extent of the damage to our post lamp, we decided to replace it with a solar unit at a later date, so he didn't repair that. But everything else on our list was taken care of. It all works well and looks great. We're very pleased. As a bonus, we found John to be a very nice guy."

"I had a disposal unit on its last legs, so bought a new one and had Norblom Plumbing come out to install. Before they got to the appointment, I got things ready for them by cleaning out stuff under the sink and unboxing the disposal. There I discovered I had a problem in that the unit had a 3 prong plug and my old disposal was hard wired electrically to the unit. So, I get to Angie's list and found Thor Electric in Lakeville. I probably could have done this myself, but at 65, like with the disposal, I hated the thought of being under the sink as I have done in the past. Plus, I probably would not have put the heavy duty outlet on that Kyle did and it would not have been right to code, so glad I did not do it... I called Kyle and he said he could stop over later the same day and possibly fit me in. I had called the plumbing company meanwhile and cancelled because of the problem. Kyle told me just use an extension on the disposal till I get there to do the outlet. I don't know why I or the plumbing company did not think of that, but I called them back and they had filled my appointment, but could come out at the next appointment, which was open because of me. So the plumber came, did his thing (review of Norbloom Plumbing if interested) and then Kyle came and put in the new outlet.Kyle was friendly, efficient, and fitted me in on short notice, which was great. I could give a grade of C on price, but as I said in my review of Norblom Plumbing, I am a little out of touch with how much these guys cost now, and they cost some dough to come out to your house and do a service call, fact of life like doctors and taxes. I always say i think it is better to have a skill/trade rather than 4 years to college and not know what you want to do. As an airline pilot/instructor/FAA Examiner I had both college and a skill that is hard to duplicate unless you have the experience. Same with these guys, they have a skill to analyze a problem and fix the problem correctly born over years of experience. They get paid for it, thus the A..."

"It went well. He had all the right equipment--didn't need to go to Menards... He did it right, so now I don't have to give the job a second thought."

"Guys were professional kept the mess to a minimum and cleaned up when job was complete. I really appreciated the care they took of my home and the time they took to get the job done right. I love my solar tubes!"

"Arrived much earlier than I had anticipated, which was OK as they were squeezing me into their schedule to accommodate other non-electrical work being done. Very quick and professional."