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"Hired Neli for a virtual repair of our Whirlpool washer. Tom was VERY knowledgeable, friendly and professional. We came up with a solid diagnosis of my issue and the replacement parts required. Tom advised me to consider the value of repairing, parts costs and time required, vs. a new purchase and the effort to repair was not going to be simple. We chatted about the pros/cons a lot. As the washer was 6+ years old and there were holiday sales I opted to purchase a new unit. This is the 3rd time I have worked with Neli. All instances have been very productive and positive."

"They keep getting worse. I bought a new laptop at Bestbuy and brought in my old computer to the Geek Squad so they could transfer 1000s of personal photos accumlated over the years. I paid the $100 to transfer my photos from my old computer to the new laptop. They scheduled me to come in to pickup the new computer. They brought my new computer out and went though the PS program I bought and hired Geek to installed. When I had asked if all my photos got transfer ok, and I got a blank stare in response. They had no record I paid for and ordered the transfer. So, I ask where my old computer was? Another blank stare and stomach sunk. I requested he check the back room to find it. He came back out and said I didn't have an old computer anywhere. They sent another clerk to check around the store and che couldn't find it. I had no proof that I had actually brought it in and they agreed. So, another guy starting looking at surveillance footage for the time of my appointment was scheduled the day before. Yet again, empty handed, so I left the store in disbelief these clowns lost ALL my photos!! I had no recourse. 1 hr later, they call and say it was found in the backroom. No apologizes, no reason, lack of compassion. When I came back in the store, they completely played it down saying rudely they did not see it as a problem since they found it and I was out of line for getting mad. Never again, ever! The manager was a pimple faced kid that looked around 16yrs old. Save your money and poor customer service. Avoid at all costs."

"Terrible! Wish I had gone with another company. Here is the issue with Heavenly Heat. If your sauna arrives damaged or and issue arrives -- they have zero technical support. Your repairs will be done by any "joe" that heavenly heat finds to do the repair in your area. They will have no experience with Sauna's and are given no instructions regarding the chemical free aspect of these sauna's. The worst part is the buyer, me, was treated as if I was the problem for wanting my sauna repaired correctly. I would have refused the delivery had I realized I was receiving a damaged sauna and would have to spend hours and days trying to get this resolved. The owner, Bob Morgan, is extremely responsive before he has your money but after, is a different story. When inquiring about the sauna he would respond generally within 10 minutes. After you purchase, and particularly if you have a problem with it, you are treated as if you're a nuisance. My sister bought a competitors sauna around the same time and the service she received from knowledgable representatives was a world of difference from my experience. My other issue was that there were shipping delays and Bob would never communicate them. I would have to pursue him to get information. I think they make a decent sauna but I would not recommend for reasons stated above."