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"Super helpful"

"They keep getting worse. I bought a new laptop at Bestbuy and brought in my old computer to the Geek Squad so they could transfer 1000s of personal photos accumlated over the years. I paid the $100 to transfer my photos from my old computer to the new laptop. They scheduled me to come in to pickup the new computer. They brought my new computer out and went though the PS program I bought and hired Geek to installed. When I had asked if all my photos got transfer ok, and I got a blank stare in response. They had no record I paid for and ordered the transfer. So, I ask where my old computer was? Another blank stare and stomach sunk. I requested he check the back room to find it. He came back out and said I didn't have an old computer anywhere. They sent another clerk to check around the store and che couldn't find it. I had no proof that I had actually brought it in and they agreed. So, another guy starting looking at surveillance footage for the time of my appointment was scheduled the day before. Yet again, empty handed, so I left the store in disbelief these clowns lost ALL my photos!! I had no recourse. 1 hr later, they call and say it was found in the backroom. No apologizes, no reason, lack of compassion. When I came back in the store, they completely played it down saying rudely they did not see it as a problem since they found it and I was out of line for getting mad. Never again, ever! The manager was a pimple faced kid that looked around 16yrs old. Save your money and poor customer service. Avoid at all costs."

"American Home Shield (AHS) warranty is replacing my broken microwave with a new one. I received the new microwave on 11/11/2020 and notified AHS it was in my possession. Part of the warranty contract includes the installation of the new microwave. AHS typically assigns contractors themselves. However, this time AHS contracted with C & R Services with a dispatch number on 11/13/2020 for C & R to assign a local contractor to do the install. After two weeks of waiting and not being contacted by C & R or a contractor, I called C & R to follow up on the status. They said it would be 1 to 2 weeks from the date they received the dispatch from AHS. I informed them it had been 2 weeks in which they replied that it would be another 2 weeks. As of today, 12/11/2020, 4 weeks from the date C & R received the dispatch, I have not been contacted by C & R or a contractor. C & R's lack of communication and customer service is absurd. AHS informed me that they do not have any authority over C & R."