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"Everything went very smooth and fast. They came in to tear-out on a Tuesday and laid and paved the asphalt on a Wednesday. The work was all clean, neat, and professional."

"Came out and gave me a free quote. Calvin kept in contact with me to arrange the best day to get the work done. They came and tore out the old driveway and paved the new driveway the same day. I couldn’t be happier with the final result."

Garrett West is committed to excellence in every aspect of our business. We uphold a standard of integrity bound by fairness, honesty, and personal responsibility. Our distinction is the quality of service we bring to our customers. Accurate knowledge of our trade combined with ability is what makes us true professionals. Above all, we are watchful of our customers' interests, and make their concerns the basis of our business.

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We called 4 different contractors, John from Don Green's Dirt Service was the only one that called us back. He came out within the week and gave us a quote. It took time trying to discuss with 10 people. John stopped out for a second time and gave us 3 different options as price was a concern. Once we all agreed on price/work, John and his team were able to come out the next week and complete work. A few of us watched the whole process. You could tell how efficient they were as doing this many times. Work was completed in 1 day and for quote amount. There was extra gravel used but John did not charge us any extra. The road looks great and concerns were fixed. John and his team took the time to walk us thru the project and inspect before payment. They did such a great job on this we are having them back in the spring to clear part of our land.

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"MN Pavers did a great job with our patio and hillside stairs. Quality workmanship, timely, and easy to work with."

"I didn't like them very well. The quality was okay, and I got charged a bundle more because I had not had the sprinkler system going year after year, which is understandable. But he did something that he said he would not charge for, and they took it off my credit card without my permission and I was not happy with them when I saw my credit card statement. I don't appreciate people using my card without my authorization, it is not professional, and I think they still owe me money back for that service."

"This company is easy to work with, very innovative in their work. He is also varied in the work he can do and if he cannot handle it he will easily refer. He has done landscaping work, electrical, heavy duty landscaping with his own equipment! Also smaller jobs he can wrap them out pretty fast, like repair work on doors and sills in my house and even a bit of roofing repair!"

"Justin and his crew have been amazing to work with every step of the way. 0ur roof was damaged in a storm last summer and we put it off until this year to have it looked at. Justin was extremely responsive and timely in coming to look at it, met with the insurance agent on extremely short notice, and was highly knowledgeable in helping us to understand the insurance process. He and his project manager, Darrin, were always available to answer questions and help us with samples and decisions. While they helped us understand every step, we never felt pushed or talked down to. The communication both ways was always very quick and polite. The entire team that worked on our property was obviously very skilled and took pride in their work. They took extra steps and time to make sure that gardens and landscaping surrounding the house was carefully protected during the tear-off process. That being said, they did work very quickly! At the end of each day, they carefully cleaned up the work area. Based on our many interactions with JJ Home Services, we booked him for several other projects around the house (siding, bathroom remodel, door and window install). He has assembled a great team, and we really appreciate the working relationships we've seen that have been established with all of them."

"The workers on site were wonderful -- we were very happy with the work as it was being performed, and they were very careful with surrounding area (drive, sidewalk, lawn) and did an excellent job overall. They were friendly and very respectful of us and our home/yard - a joy to have around.
My dissatisfaction was with the level of responsiveness I received from the owner after accepting his bid and sending a deposit check in (up until the deposit was sent, he was very quick to give a bid, explain the process, and return calls to answer questions).
After being told that the landscape crew was "a few weeks out" it took about 6 weeks for the job to happen, and that was after several calls to the owner to get an update on status. I understand that other projects ahead of mine may fall behind schedule or go beyond scope, however I was never updated on timing at all and was left wondering if he even received the paperwork with the deposit check. The only proactive note I received from him was the email on Friday at 5p indicating that the crew can start Monday morning, and 'will someone be there that morning'.
Upon project completion, my husband inadvertently gave payment in full, per the invoice, to the lead worker at the site (not factoring in the deposit check I sent in 6 weeks earlier to secure the bid). After immediately contacting the owner to let him know about the mistake, I asked him not to cash the check. I received no reply, and 3 weeks later the check was cashed. Now I need to go thru the hassle of trying to get that deposit money refunded. While the work performed was wonderful, the business management and
customer service leaves a lot to be desired.
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"We love our fence-- it's beautiful!  Yet, while the final outcome was"A" worthy, a few bumps along the way unfortunately weigh down my overall rating.
When I reached out to Artistic Fence through Angie's List, I got a timely response and an estimate soon followed.  I liked the samples of their work, the price seemed fair and reviews on Angie's List were strong so we signed the work agreement and made our deposit without delay.  
The bumps were essentially the result of some inconsistencies in the way of customer service.  Namely, we were not impressed with the crew that did the tear-out of the old fence and placed the posts because of their general lack of professionalism and regard for our property.  I feel pretty strongly that every crew working residential jobs needs at least one person who has the soft skills needed to, at the very least, introduce themselves to the homeowner and say what they are there to do.  If there was such a person in this crew, he did not introduce himself, which caused some unease.  Plus, they did not space two of the posts correctly so one needed to be dug up and moved by the builder.  I believe with more proactive and detailed communication from a project manager, my expectations could have been managed more effectively.  For instance, I was expecting the crew in the morning of the first day so I stayed home from work to get them set-up with power and water.  After a couple hours I inquired about their whereabouts.  Turned out they didn't arrive until the afternoon and then worked for only an hour and while I understand the weather's heat was likely disruptive, I felt out of the loop.  Or, perhaps that was part of the project plan all along, but based on my expectations they were late, left early and threw the job off schedule. Things turned around after I expressed my frustration over having a torn-up, exposed yard and  being told the job would not be finished by the agreed date or two days after that when we were slatted to host an event in our backyard or two days after that. 
They responded with great service recovery?moving things around to send out their ?best builder? (perhaps owner too) to get things very close to finished allowing us to get our yard cleaned up in time for our party.  He was great?friendly, understanding, and detail-focused.   He was very apologetic about our experience with the earlier crews.  He communicated how he was going to approach the build.  When he finished, he gave his recommendations on care, including staining.  He let me grab some scrap pieces to test stains.  He even offered to haul away some old concrete footings from a separate project, which was very helpful.  And, like I said at the beginning, the finished product is really lovely and has helped us enjoy our backyard so much more.
Based on the final product, I think it?s a shame this project didn?t earn an A because the fence is truly excellent.  The process in total was good, just falling short of great.  I would certainly recommend Artistic Fence and I would use them again in the future.

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