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"All great they were at the house within hours and figured out the problem"

"I want to be really lenient because of staffing shortages, but working with American Water Damage was incredibly frustrating. We had a shower that the previous owners incorrectly installed and was slowly leaking into the walls. The salesperson who came out and examined the problem was super knowledgeable, gave a reasonable quote, and a good timeline for how long mitigation would take. His confidence is what made us proceed with the company, and it was all downhill from there. Scheduling was incredibly challenging, as no one would pick up the office phone and when they did they'd give incorrect information or say they'd have someone call us back (which they never did). Demo workers showed up outside of the scheduled time, and took all day whereas it had been scheduled for four hours. They took out much more than they needed (flooring that wasn't damaged and didn't have high moisture readings), then quoted needing to repair the entire ceiling/flooring in order to repair. It hadn't been communicated initially that daily checks would be required for mitigation work. Twice workers showed up outside of the scheduled appointment. It was incredibly hard for our insurance to get ahold of the company, and when they did American Water Damage dragged their feet providing information and photos. The project started in April and we didn't hear about starting repairs until late June. And then, despite multiple calls, we didn't get the final invoice for the demo until July (the invoice was also wrong and we had to renegotiate). We didn't end up using them for repairs because the demo and mitigation process was so ridiculous."

"From the beginning till end everything amazing.... Helped pick out colors... Very professional team.. On time and great with ideas and added unique touches.."

"Jim just finished a complete remodel of our kitchen. This included replacing all of the cabinets with custom cabinets, new electrical and a tile backsplash. We had him remove a portion of a wall and widen the doorway between the kitchen and dining room. The work was outstanding and the price very reasonable. Jim is very friendly, knowledgeable and skilled. He coordinates the subcontractors he uses to make sure things are done quickly but with high quality. I highly recommend James Tussing Construction for any remodeling."

"Absolutely terrible experience. Time management, punctuality & quality craftsmanship were non existent. The list of mishaps is too long to share. Take the backsplash, for example. Marble herringbone was installed without spacers, tile was cut with a dry saw, while cutting tile they left the door open so dust was everywhere. We had to hire someone else to remove the tile (had to throw $500 of product away) & reinstall. Everything they touched in our house is a disaster - we can’t even put our fridge back in its spot because they didn’t level the flooring."